Oceangoer2

Thanks for the reminder. We ordered from the MDR in 2019 as well....didn't seem like an issue then or now as there was another alternate menu, but I still think the L menu should be one from which you don't want to order elsewhere.

I just spoke with the direct name and number given me, providing more info to them. It was answered by an Executive Office person, then transferred to the person I was trying to reach. At the end of the call, when on a personal note, I did take a chance asking if the person I was speaking to was in the CS Dept. Hesitation..... then offered she was attached to the Executive Office, but in the CS escalation division to help those persons who are reaching the Pres. Office. So maybe this question as to who we are speaking with can now be put to bed......LOL.

We were in Luminae last Nov. I think the cuts were evident then. There was a shorter menu than in 2019 when we last cruised; we ordered some options from the MDR most evenings. IMO that should not happen. The dining in L should be a cut above. Presentation and service was great.

I was part of the exec. office of an international company. The Head Office Executive staff, on it's own, is usually limited. Yes, there are escalations to CS from a 'switchboard' ...long gone BTW...or an answering receptionist. But there are occasions when an Exec. Office staff member would become involved in 'routing' to an actual person or dept. who could be of more immediate assistance if the subject warranted. This also would be in effect with emails and letters to the President.

I, as well, had responses from the exec. office to my email to the Pres. address. One response is signed with the persons name and title of Executive Office, so I do believe this is an extension of her office. During the calls I perceived they had an elevated level of authority to 'fix' our problem if they can. In my case one issue was resolved and the other issue was forwarded to their Acctg. Dept. No resolution yet. These were two different people with two different phone numbers (not the one you show). So there are a 'few persons' who deal with these forwarded emails. In my case, I don't care if this person does or doesn't sit at the Pres. right hand....just want a response from the people with the authority to understand and resolve my issue.

I rec'd one refunded NR deposit (FCC) manually from the exec. office after emailing and phone call...but the problem now is with another cancelled cruise refundable deposit (Visa) they said they sent but I haven't rec'd. This is going to take a while between them and the bank and the registered dispute. Just wondered if anyone had registered a bank Visa dispute and how it turned out for them.

I'm still waiting for a deposit refund which was expected in Dec. '22 for a cruise cancelled in Nov. '22. Celebrity Acctg. transcript sent to me shows it was disbursed 12/23/22 to my credit card. Bank says definitely NOT in their system so contacted X again. They insist they sent it. Now I'm in limbo. Bank asked me to register a dispute claim so their credit dept. can complete an investigation. Has anyone any insight into how these 'disputes' work between X and a Bank?

Generally, if modify is frozen (and may say pending) you're in the running for a move up.

Should you not have an = sign between word date and 'date'...?

Thanks so much for researching and finding this info. These menus seem fine to me.......I'd have no problem with ordering (and I'm a picky eater); I like the themed menu and it seems much thought has been put into the choices and giving the reason why the 'lobster' is 'different' is important. The Column I read was from a major newspaper...and we know how they love their soundbites and critiques.

I did read a column reporting cutback in buffets on RCL and Carnival and people were NOT happy about it. I think it was last week so can't find the link.

Thx....at one time a user had to be precise.

My result as well. Hopefully next week Accounting will contact us both to our satisfaction.

Hi....Above is the wrong email address. The upper cases should be: lLutoff-Perlo@celebritycruises.com (see post #15).

You mentioned booking with a TA as X wants to deal directly with them...not sure if this will help but.... Try the Engagement Centre first with all the politeness and detail you can put in it... CelebrityEngagementCenter@celebrity.com If they can't respond quickly.... Then try the PO office..... lLutoff-Perlo@celebritycruises.com I really didn't want to go there without going through channels first. Good luck.

I've had reason to contact them recently by email concerning a refund issue and had a phone call back within hours, same day, on the week-end. In the email, I included the Booking # for the cruises and the amounts owing and other detail. I also included my captains club # and phone #. Received partial resolution on one issue same day and call backs after investigation on another, with a request to contact my bank first (who did not have any credit in their file for our account) before they started an investigation into their accounting system records to see what happened to an already disbursed credit last month to my card. I can't say I'm being ignored and very pleased with the service 2 pleasant and cooperative CS persons provided.....and in appreciation I'm giving credit where it's due 🙂.

You could do that and when onboard go to any of the stewards taking reservations who are usually around the Ocean View Cafe or the main dining room Maitre d' immediately on boarding and change it to a better time, if available.

No unfortunately.

Yup....in a nutshell. Small print is everything most of us decline to read...haha...too small to read. The cruise lines have many disclaimers. But PR is important despite that we seem to have no legal recourse (usually)...so it's in their best interest to make some kind of acknowledgement, not only in print, but also dealing with the actual problem...provide more choice in the OV, design healthy but upscale MDR items on the menu as far as budget will allow, and continue to provide what we PAY FOR in the Specialty restaurants.

If this is the case in LV....these prices for reduced servings (small plates) are off the charts. Are you suggesting that X should highly increase their prices for all of us to justify more OV choices for some of us? Yes they're busy and have a high waiting period for a high price but gamblers gamble...maybe take a chance they can return more than once or twice....😉

Right on.....but when retired from whatever if was that kept your day busy....an opinion based on past experience is worth listening to whether it comes from a CEO, Exec, or not. I suppose continually posting here is what's keeping some in the game...😉.

You misunderstood....'Cost' (or price paying) to the diner has increased.

Cdn. $$s....$175 with 18% gratuity. Cost has increased so much that I doubt some cruisers will find it a good alternative to MDR or a replacement to the OVC.

The 18 min. video only told us what had been reported in many prior threads and many posts. Even a version of the OV video had been shown in some respects by other posters in other threads. So....what it actually did was keep the dialogue going with more and more getting upset over what might be the case when they cruise. This dialogue has had the expected effect in that we may find 'things' have changed by the time we cruise as I'm sure the 'powers' that can make that change will take a hard look. They will amend if they can and not realize the potential revenue as a result. If they make the decision to not amend, they'll have to understand the market will not bear these changes at the $$s they're charging and some of their clientele will try other vacation alternatives. Catch 22 for us and them.

This is my problem with all the 'cuts' and perhaps 'changing to another cruise line to enjoy better dining' comments. It's pretty expensive in $$s and time to go line to line personally and presently in order to experience what each has to offer, and perhaps be disappointed in some way by each. I have read other boards.... there are similar comments to the ones posted here. Our X cruisers have enjoyed, for the most part, a little better dining offerings in both MDR, OVC, and Specialty restaurants by comparison to most lines, and now with the abrupt changes in both pricing and menu it has created anxiety in those anticipating a great cruise, not really sure what to expect, and will they realize full value considering they now will be paying more for less (in some experiences). We're taking the next cruise with an eye half closed to the negative and the other eye fully aware of what may be. And what may be for us afterward will depend on what we ourselves experience resulting perhaps in a rest from cruising all together .... I don't believe this is the only cruise line having these cuts and in particular the smaller cruise lines; not making similar cuts may result in loss of revenue. We've seen how they go under in the blink of an eye (to us anyway) with deposits forfeited or in some cases, full payment.