Oceangoer2

I must say you drew me in with your TITLE; I immediately thought...oh no, another slam thread. I had just finished discussing with DH how social media, with its anonymity, has been creating a nasty element on CC. It is SO NICE to read a positive post. Very happy you enjoyed your cruise. Celebrity has been our 'go to' for many cruises as, like you, our first sailing with them (after many other cruise lines) was such an enjoyable experience.

We have had 3 great CVP's over many years with X, one of which waived a change fee for us. I can't remember the circumstance, but I think the cruise was booked onboard and it was non-refundable which, if changed, invokes the $100 pp. The amount appeared on our new cruise booking confirmation and I questioned it. It was waived and we rec'd a new booking confirmation. I appreciate our circumstances may be different but I was only trying to help.

Used the spa just once....tipped generously not realizing the gratuity was already on the bill....not everyone knows how this is set up.

If you can support that you have already paid these change fees on prior cruises, I'd escalate it to the Engagement Centre, and if no satisfaction then higher up to the president's office....email address is floating around in CC posts so perhaps do a search if required. The offshore staff is still being 'educated'.

Thanks Jim....it may be they revised their pricing as another poster said; as all is open to view now. I just didn't check the pricing before it disappeared.

Thx......just checked and all availability is restored.

I use a European site to check cabin availability and the message reads all cabin bookings are unavailable for the Nov. '23 cruise I've booked with X. Perhaps too early for their pricing? Never seen this before.

Thanks for your personal response. I enjoyed all 20+ minutes of your 'comments' on Equinox, even though they expressed some negativity. As we've sailed her in 2010, 2013, and 2018 I wondered if the partial reno had revitalized her somewhat. Your video was/is quite professional along with the many, many other travel experiences you post on Utube. In that regard it seemed you had marketing reasons for your opinions on the various ships, so I apologize for jumping to conclusions. Seeing the cabin in its entirety explains more than the few issues the video pointed out and I thank you for posting those pics. I still hold the opinion that the partial bed linen change is not flattering when all else is as it was; the cabin does seem tired (which should be expected after all the usage it's received over 12+ years. Hopefully we won't be disappointed when we board her again this November.

That looks partially open?

I've heard the Captain has control of the IV windows if bad weather....did you find it closed on occasion or at night?

Still looks fresh and clean after all these years. X does try to 'keep up'...time takes it's toll eventually.

Thanks for the pics...I'm assuming now that concierge class will have been updated. Happy to see the original chairs on the balcony. The railings need repair but that doesn't affect my vacation enjoyment...LOL.

Have you tried calling them? They advertise for Canadian travellers. We have their policy (company sponsored) and they have great coverage.

3 pages of this.........Has there always been this much discussion re how and when to put 'luggage tags' on the suitcases? Are we now back to posting somewhat normally? The OP has their answer over and over and over again. Ooops.......I just contributed to the 3 pages....

Did you spend much time on your pseudo balcony...or if on a REAL balcony, how were your reclining chairs and footstools and reasonably sized table on which to dine??

I didn't know that. When I select concierge class it shows. So it may be cruise only if it's another class? I've always seen those two options, unless I select Retreat and then it's a given it's AI. IMO not good options for those not selecting a certain class. Maybe removing AI from all classes except Retreat in time?

I watched it as well. Not a good comparison. Is this person a TA or a cruise critic and funded/comped?

Now called 'All Included' ......when you check online. Other option is 'Cruise Only'.

Thanks....S class has always had glass shower doors from memory. First time on Equinox was 2010 just after she came out. I remember the clinging cloth....LOL on M class. Hopefully the drapes and bed linen were updated, maybe the carpet? I know from the video in this person's room nothing was changed but the bed and he pointed out the side tables were in need of sanding; video showed the walls near the bed in bad shape, carpet looked like it needed a wash and drapes were old and tired. So....not pleasant for a vacation. Perhaps the reno had reached the C class but not the 1A before they had to stop for the virus situation.

He was pushing posters to watch his E class videos so you may have a point....it was a video review - approx 20 min. Equinox was as I remembered but he gave very low marks for customer service, cabin appearance, he didn't see the entertainment but 'mentioned' it, food not up to par and cruised about every month on E class, only time on S class. His verbal coverage, while polite, left a bad taste with me. It was only fair to ask recent cruisers their opinion. Yes, he may have even been comped on E class? or is that done in the trade. I felt he was more of a 'cruise critic' (sorry CC for the pun) than a TA so not sure what he got out of the review.

Thanks for your reply.......Was your concierge cabin on deck 9 reno'd? We're also in C1 (old school category....lol) and wondering what to expect. In 2018 it was all 'orange' and we were okay with it as it was 'familiar' but frankly, changing just the bed linen to 'blue' is a terrible contrast with the rest of the cabin. Might just be me, but I do like a nice looking, not shabby cabin even if I'm just using it for part of the day and 'all night'...haha. Would have booked a suite if any were available to ensure a little updating (if that's even the case with a partial reno).

Your question would be a good 'poll' to run.....but I think it's not $$ value. Every customer expects a fair and timely response to their questions, no matter their nature or how much they've paid for their upcoming experience. Calls IMO have increased dramatically over time as cruisers increasingly research and book themselves, not using TA's, which inevitably results in communicating with X for those answers not available on their website and they can't resolve themselves. And the wheel goes round and round...LOL. And.....I agree with your economic observations...a company MUST watch the bottom line and I suppose we have to realize there won't be a ship to sail on if they don't. So end result in this case has been offshore CS; from what I'm reading here the situation is improving re newbies' training kicking in.

Just read a TA's review re the Equinox condition etc and his comparison with E class ships. That IMO is apples v oranges so not relevant. We've sailed the Equinox 3 times (other S class 20 x), last cruise on her Nov. '18. This review gave the 'cabin' approx. 3 *** at most. He said the cabin (1A) was partially renovated and in somewhat disrepair. From the pic provided only the bed linen had changed to the blue colour with everything else in the orange motif and did look worn. It was not a very good review. I know opinions will vary but would appreciate knowing yours. TIA.

And.....roosters crowing and dogs barking...LOL. At least they answered the phone.

agree....contact and tag work together.