Frankly, did they really need to take a group cruise & play undercover boss; & then solicit comments for a webinar; to learn that folks are not happy???
Wonder how much this dog and pony show cost to engineer?
They could read cruise critic, other travel sites, f book and read online reviews, speak to travel agents and watch video u tube reviews etc..? That tells the story!
The giggly video was fairly vapid and did not promise food QUALITY would get better...or that other cuts would be reversed .
They should look at the posted pics of the ham at the buffet that looked worse than dog food!..Hope we do not see anything like that on ASCENT!