cruzsnooze

No answer to your question, it could go either way. Keep your fingers crossed.

Because you pay full price for internet if paid on board and 50% discount if paid in advance. On my 16 day cruise that's a loot moola! Daily rate is $19.95 - package rate is $9.95- Platinum/elite rate is 50% off so I'll end up paying $5 daily but they charged the full $9.95 and the difference will show up as on OBC which she assured me is refundable. It took me almost 6 hours over 2 days for what was accomplished in minutes with this one person who knew what she was doing. RESOLUTION YIPPIE I just a call from someone in the gift card dept who was baffled about why my gift card wasn't accepted. She was so helpful and in less then a few minutes added the internet package for me and used my gift card, told me the balance on my gift card and it was emailed to me a confirmation. This is just the way things are supposed to work.

On my computer using Chrome on the bottom right it has "Follow Princess" and the facebook, twitter etc symbols. What am I missing. I have a PVP but the time to respond has been slow, usually days and last time I emailed it was an assistant who responded with wrong information. Since I know more then most of the reps at Princess I started using a big box company to at least get something out of it. All I wanted to do and still do want is to pay the $5 daily internet with my gift card. It had been you needed to pay in advance to get the discount but I'm told that it can be done on board now. The insecurity is not knowing what's true or just misinformation from an inexperienced CSR. There is no place to accomplish this simple chore on the web version of the APP. In summary I was expressing my frustration and disappointment with Princess over the effort and hours spent over a simple issue. Gift cards should be honored without question (assuming they're valid of course). I did cancel my Japan Cruise tour. I have two more cruises booked with Princess and both are using up FCC's of which I had in excess of twelve thousand dollars. I have D+ status with RCL so I plan to give them and Celebrity a try next year. I also like other smaller cruise lines which I've tried. My point to Princess is try to capture revenue from those of us who have disposable income and time to travel vs alienating us. We are the ones who might be sustaining you through a recession. Some of us don't want your APP and all it's glitches so offer better support to us. If carrying my smart phone on board to accomplish all tasks I'll find other ways to travel or other ships.

I'd like to address some snarky responders. I am not a rich egomaniac who demands attention. What I clearly stated was I am a wealthy retired person who is the type of passenger cruises should accommodate. during a recession which is good business. It's not the poor, during a recession that would seem to be their target customer. Princess attracts an older crowd so technology is not as easy for us as for the generation who grew up with it. We don't need tech as much them. I certainly don't need a smart phone glued to my ear on a cruise. It's not the social security crowd driving and texting. I bought some $500 gift certs for the purpose of using them and won't allow an untrained rep to refuse to use that instead of a charge card. The amount of effort to use Princess customer service on land is horrendous. FYI there is no chat on my home page I looked carefully because I would have tried it.

Thanks for understanding. I'll use your address' The thing that irks me is that Princess has time to turn this around with just a little of that hospitality. If I were in business (which I'm not) I'd try to keep customers and gain referrals. It's my opinion that Princess along with other companies are blaming everything on short staffing - supply chains - and anything they throw in but I think it's an excuse mostly to save costs. During a recession those like myself in retirement with wealth are the customers they'll be clamoring for because we'll be the ones with the discretionary $$$$$$ for travel.

I used to love Princess and sailed 3-5 times a year with them. Today was the straw that broke the camels back. I have a Greenland cruise Aug 15 so only 2 weeks to resolve any issues. After an unreasonable time on hold the CSR couldn't and wouldn't help. I wanted to make a payment with a Princess gift card for some services and she ERIKA would only take a credit card. I told her I know I can use my gift card and she said NO I can't hung up. I wonder what the difference in seconds are between a quick two minute hold vs a regular 2 minute hold which she put me on several times. She refused to transfer me to a resolution rep. I've decided to cancel the Japan Cruise Tour because I can't get it serviced properly either and I'm before final payment. I have to call again and spend a hour or two on hold to cancel the cruise but will do that later today. I have other cruises booked but am thinking why? Right now the ability to call Princess is almost non existent and the phone reps are not knowledgeable enough. With 65 cruises I know as much and sometimes more then they do. Here's what I want.........................Princess, answer your phones and resolve the issues regardless of how minor or major. STOP selling gift cards if they won't take them over the phone. I won't download your APP so stop asking me to when I call and clearly state I won't use the APP. Stop your reps from antagonizing me by saying I HAVE TO USE THE APP. I have time and money to travel and many choices where to use it. I'm close to closing the door on Princess. Does anyone here know who to email with this complaint and file a complaint against the rep who was so nasty? I think Princess already knows they problems with the issues I've brought up but no progress seems to be made since cruising began post pandemic.

I'm told you can purchase the internet on board for the discounted $5 daily for elite/platinum tiers. It had been only if purchased in advance but that wasn't working out.

I would stay home before I'd sail with 3 adults in an ocean view cabin. These cabins are tiny. If you can move up to at least a balcony cabin which isn't great either but much better you might still be talking to each other at the end of the cruise. A mini suite would be more tolerable for 3 adults, at least there is a sofa to sit on.

The Diamond was fitted to suit the Asian market. I have had 2 Japan Cruisetours on the Diamond cancelled already due to Covid.

I don't understand why people answer 'they think" or "maybe". It doesn't offer the OP a definitive answer. I sail in full suites and an umbrella is always in the closet. There are 2 of them since there is always two of us. On occasion when I have sailed in a Club Class Mini there is no umbrella.

Beware of the soda package. They bring a fountain poured soda and it may not be what you want. I can tell the difference between regular coke vs diet. It's usually watered down with melted ice. I don't tip again. Princess took all the guess work out of tipping when they went with the auto daily tipping suggestions which can be adjusted at guest services.

Is your Florida address for real because they will send the AARP magazine and some perks to that address. Is there someone in the US who can buy the cards for you?

Full suites will have lots of space for a wheelchair.

I faxed the statement copy of my stock and the form and haven't seen it posted and it's been 2 weeks. I resent it 3 days ago and will wait to see what happens. I do believe via email gets done faster.

The lounge is for elite tier, which those people EARNED. If everyone is allowed to bring 2 people in who aren't elite tier it would crowded. What's the value of earning a reward or perk if anyone can have it without having earned it. You can join your friends in the general boarding area. This type of question also comes up regarding club class dining. If you didn't pay for it or get it as a perk for loyalty tiers then it's not yours to use. Thanks to the OP for asking so that they know they don't have to leave them and can join them in the general boarding area. If you arrive early you could get into the first group to board after the B2Ber's and elite tier which is still early.

It's included in the package so I personally do NOT double tip.

Have to disagree with you........................bedtime is 😃10PM

I made a booking with the $1 deposit this morning. My reason is to protect from loosing several hundred dollars should Princess "fail" to sail IE declare bankruptcy. I also heard the $1 deposit was to show their bookings are at pre pandemic levels. What's everyone elses thoughts about the $1 deposits?

It's not clear to me why you're holding out hope of an FCC if you don't plan to cruise again. Didn't you get some sort of announcement / explaination/apology when you were onboard?

If you are over the dance floor in Club Fusion the music will be loud and goes on until late into the night.

What type cabin did you book? In a full suite it would easily fit and in a mini too. Maybe not in balcony or ocean view or inside cabin.

As a D+ can the vouchers be used for cans vs fountain diet soda? I want to bring some cans back to the cabin for in room drinks on the balcony when I'm ready.

Besides preferring the drink vouchers every day I prefer the cabins on RCL. All cabins have a love seat whereas Princess did away with the barrel chairs leaving no place to sit but the desk. That stated I prefer the more adult environment and less children on Princess. I prefer the buffet on RCL since it much bigger with a greater variety. I am Diamond Plus on RCL and Elite tier on Princess so I've cruised a good amount on both. One area I absolutely love on RCL is the self serve coke machines. Many times on Princess when I order a diet coke with the soda package the fountain coke comes in a glass and I can taste it's regular coke and usually very watered down with melted ice. I no longer waste my money on a soda package and bring a 12 pack of cans to supplement the complimentary mini bar. Both cruise lines have their good and bad and I'd sail either one and enjoy it.

Club class is a definite no. It is very capacity controlled and anyone extra would mean someone who paid to eat there might have to wait for a table. You can order all you want from the regular dinner menu and have your friend join you in your suite. Are you aware there are no dining tables in suites, just a small coffee table that really won't hold three full dinners.

Yes, everything is online. After you log in go to manage your booking there's a black box for goggle play Under that black box it says Try our web version I got the green lane going this way because I don't use any app's