Gordoncruickshank Posted January 22, 2013 #851 Share Posted January 22, 2013 Hi host andy - did celebrity say anything good or bad for non US clients - did they say they had seen the comments being posted here and elsewhere? You could have a look at booking via a us TA. It may give you surprise. Link to comment Share on other sites More sharing options...
jerseylily Posted January 22, 2013 #852 Share Posted January 22, 2013 (edited) You could have a look at booking via a us TA. It may give you surprise. I was told that for some cruise lines booking using a US ta and a UK residential address could mean refusal for boarding? not sure how tough celebrity are on this - I have done if with other lines in the past that allowed a US TA and a UK address In this case I have already booked but not made final payment - many US clients are taking up the offer of the drinks package on existing bookings. UK celebrity are a no at the moment. Edited January 22, 2013 by jerseylily typo Link to comment Share on other sites More sharing options...
Andy Posted January 22, 2013 Author #853 Share Posted January 22, 2013 (edited) Hi host andy - did celebrity say anything good or bad for non US clients - did they say they had seen the comments being posted here and elsewhere? Hi Jerseylily, I've passed along the comments from the thread, but I'm unsure whether Celebrity will reply to me, or on this thread. I absolutely love helping our community, but that's as far as I can go, regarding this item. Edited January 22, 2013 by Host Andy Link to comment Share on other sites More sharing options...
Xcitdcruiser Posted January 22, 2013 #854 Share Posted January 22, 2013 I have answered my own question. Well after about 40 minutes on hold to X Oz, spoke to a helpful consultant. Two outcomes. Cruise that had gone beyond final payment (March 13 Sailing - South America) - No Go. Cruise in January 2014 Asia - No problems, prices had not changed. They had to cancel and re-book because I booked on a special some time back where 50% deposit was payable only. So worth the call I think. Happy sailing all. Congratuations!! You did better than me - after hours on hold, speaking to various supervisors I got told NO. I re-shuffled my cruise date as they would not allow me to cancel & re-book on that same sailing. I'm tempted to contact them to let them know how I feel right about now... Link to comment Share on other sites More sharing options...
Gig103 Posted January 22, 2013 #855 Share Posted January 22, 2013 Hi Mike, My guess is, the total amount will be included on the invoice. The breakdown is $10.00 per person per day + $1.50 pp per day gratuity, which totals $11.50 per person, per day. Does this answer your question ? If not, please let me know. For what it's worth, my TA confirmed that the "15%" comment on my form applies to if I upgrade to a different package. The TA was also able to get half my deposit back since I booked on the 12th and they changed the promotion on the 16th! It should take a week to process, I was told, but that's fine. Link to comment Share on other sites More sharing options...
tgmtgm Posted January 22, 2013 #856 Share Posted January 22, 2013 Managed to book a cruise today for March 2014 ulilizing the 50% deposit promotion, and free beverage package deal. The agent at Celebrity was very helpful in allowing me to book the second guest as TBA. I know it's a long way off, but the price was right, and free booze can't be beat! :D Tony Link to comment Share on other sites More sharing options...
happy cruzer Posted January 23, 2013 #857 Share Posted January 23, 2013 Hi, I understand that UK cruisers have very different protections as consumers. Perhaps that's why they do not get the same offers as the US cruisers. If a company has to provide a different level of protection for consumers then the rules probably will be different. Link to comment Share on other sites More sharing options...
cpl100 Posted January 23, 2013 #858 Share Posted January 23, 2013 Hi All I've now had a response back from Celebrity which I've copied below: "Thank you for your recent email. I can appreciate your frustration at seeing an International offer or promotion that cannot be applied to your booking as you have booked in the UK. I copy below the terms and condition taken from the US website for this new promotion you will see at the end of the first large paragraph it is clearly stated that this offer does not apply to UK Bookings. CELEBRITY CRUISES RESERVES THE RIGHT TO IMPOSE A FUEL SUPPLEMENT OF UP TO $10 PER GUEST PER DAY ON ALL GUESTS IF THE PRICE OF WEST TEXAS INTERMEDIATE FUEL EXCEEDS $65 PER BARREL. * Prices are per person, cruise only, for stateroom category 08 and based on double occupancy. Cruise must be booked Jan. 7–27, 2013 (the "Offer Period"). Offer applies to 3–night or longer cruises departing Feb. 2013–Apr. 2014 (the "Offer Cruise"); excludes Celebrity Xpedition® cruises. During the Offer Period, book a qualifying Europe cruise and choose two of the following options, or book any other qualifying cruise and choose one of the following options: Classic Beverage Package for Two, Free Gratuities, or Onboard Credit. Limit of one Offer per stateroom. Offer does not apply to interior staterooms. Offer is not eligible to residents of the United Kingdom. Classic Beverage Package for Two applies to two guests per stateroom and includes beers up to $5 per serving; and spirits, cocktails, and wine up to $8 per serving, select fountain sodas, fresh squeezed and bottled juices, premium coffees, teas and non-premium bottled water. Server gratuities are included (amount based on gratuity guidelines). Premium Beverage Package upgrade available for an additional charge; order upgrade onboard. Free Gratuities Offer applies to two guests per stateroom and provides for prepaid stateroom, waiter, assistant waiter and head waiter gratuities in the amount suggested by Celebrity’s guidelines. Onboard Credit amount is per stateroom and amount based on the number of cruise nights: 3–5 nights $100; 6–9 nights $200; 10 nights or more $300. OBC has no cash value, is applicable to cruise only, non-transferable, not redeemable for cash, will expire if not used by 10:00 PM on the final night of the cruise, and will be applied to reservation within 10 days of booking. To redeem offer contact your travel professional, call Celebrity Cruises at 1-866-212-2702, or book through the itinerary links above and then call to choose your offer. Offer is non-transferable and applicable only to the Offer Cruise. No refunds or credits for unused options. Offer is applicable to new individual bookings and bookings named and deposited within a group during the Offer Period. Offer is subject to availability and change without notice, capacity controlled, not combinable with any other offer or certain price programs, including Exciting Deals, ChoiceAir® specials, Reduced Air, interline, travel agent, Travelzoo, and employee rates, and may be withdrawn at any time. Offer not applicable to charters or contracted groups. Cruise portion of Cruisetours eligible for Offer based on number of cruise nights. Single occupancy bookings eligible for Offer." Therefore I know different countries run different promotions but I'm finding more and more about offers across the world but not UK so will definately be trying Princess after this year. (Cannot afford to lose our deposits already paid this year and find a cruise which matches the dates!). Really disappointed (as I suspect USA cruisers on when UK offers are on that they can't use). Seems one rule for one country and one for another with significantly better offers for everyone bar UK residents. :mad: I will read the rest of the thread but so far haven't seen the answer to this question: Is the 'upsell' from the classic drinks package to the 'premium' $10 pp per day? (That is the price difference between the two packages on their website.) Thanks. Link to comment Share on other sites More sharing options...
3girls Posted January 23, 2013 #859 Share Posted January 23, 2013 Can someone tell me...what is the going rate for beer, wine and other drinks on board? Link to comment Share on other sites More sharing options...
Bosjoe Posted January 23, 2013 #860 Share Posted January 23, 2013 Sure thing! I went to "View My Reservation" and it was under cruise extras. I've attached a screenshot! And this is what appears on my Invoice: Same here. Exactly 2 weeks. Booked on January 8th. Its there. I never had any doubt. :) So when they say it can take a couple of weeks it can,so there you go. Link to comment Share on other sites More sharing options...
Bosjoe Posted January 23, 2013 #861 Share Posted January 23, 2013 (edited) Thanks for posting that! I'm glad to see it showed up. I hope that is the case for everyone. Someone mentioned having an option to pay for the upgrade in the "beverage package" section. Now that yours is posted, I'm wondering if you have that option? Thanks again. Sue That option was there the first day after I booked, then it disappeared, today the classic promo package showed up, but no option to upgrade currently on the webpage. Dreaming of the day when they will get their act together to run a respectable webpage with the options they should have there. :D Edited January 23, 2013 by Bosjoe Link to comment Share on other sites More sharing options...
greener2 Posted January 23, 2013 #862 Share Posted January 23, 2013 I just wanted to thank everyone on CC that posted about the 123 promotion. We are cruising in the med in August, a trip that we booked back in April. I would never have thought that we would have been eligible to get these benefits as our cruise had been booked a long time ago. Thanks to everyone here, I called my TA this morning and by this afternoon she called back to let me know that she was able to get us the deal. We are so excited! You guys are the best:) Link to comment Share on other sites More sharing options...
cpl100 Posted January 23, 2013 #863 Share Posted January 23, 2013 My husband was able to order the specialty tea at Cafe al Bacio with his classic non-alcohol, I just wish I would have had him try to order the croccantes and frappes! What is a croccantes please and what kind of frappes are available. I read the list of available drinks more than once and do not recall seeing those mentioned. Link to comment Share on other sites More sharing options...
wednesday Posted January 23, 2013 #864 Share Posted January 23, 2013 What is a croccantes please and what kind of frappes are available. I read the list of available drinks more than once and do not recall seeing those mentioned. They are on the last page of the cafe al bacio menu. The croccante is an espresso drink with granola and caramel syrup. Here is a link to the menu that shows what exactly is available, they are under other favorites and more favorites. http://www.celebritycruises.com/onboard/level3Type1.do?pagename=onboard_celebrity_restaurants_cafes_cafe_al_bacio&parentpage=onboard_celebrity_restaurants_cafes Link to comment Share on other sites More sharing options...
Dizney Posted January 23, 2013 #865 Share Posted January 23, 2013 Should I be concerned that the drink package still doesn't show up on my res yet? I got it the first few days through my TA. Thanks! Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Andy Posted January 23, 2013 Author #866 Share Posted January 23, 2013 Hi Dizney, It depends when you booked. It states that it may take up to 10 days to be applied to your booking. Have you asked for a Guest Booking confirmation from your TA ? If not, I suggest asking for a copy, if it's beyond 10 days. I hope this helps ! Link to comment Share on other sites More sharing options...
Andy Posted January 23, 2013 Author #867 Share Posted January 23, 2013 I will read the rest of the thread but so far haven't seen the answer to this question: Is the 'upsell' from the classic drinks package to the 'premium' $10 pp per day? (That is the price difference between the two packages on their website.) Thanks. Hi Cpl100, The upgrade to the Premium package is $11.50 per person per day (10.00 + 1.50 for the gratuity). I hope this helps ! Link to comment Share on other sites More sharing options...
BEAV Posted January 23, 2013 #868 Share Posted January 23, 2013 (edited) Should I be concerned that the drink package still doesn't show up on my res yet? I got it the first few days through my TA. Thanks! Sent from my iPhone using Tapatalk While on board Constellation two weeks ago, we booked one future cruise (w/drink package promo) on January 8. Then, two days later, we went back and booked another voyage, also with the drink package. Today, the first booking we made two weeks ago displayed the drink package when viewing our reservation on line (it didn't yesterday). The second reservation shows nothing. I'm certain in a few more days it will display on the second booking. Patience is a virtue! ;) Edited January 23, 2013 by BEAV Link to comment Share on other sites More sharing options...
BEAV Posted January 23, 2013 #869 Share Posted January 23, 2013 Remember back in November and December this board was full of queries and anticipation that Celebrity would offer reduced pricing on beverage packages come January? Well, we got what we asked for. And a WHOLE lot more...... Thanks, Celebrity ;) Link to comment Share on other sites More sharing options...
Jem 12 Posted January 23, 2013 #870 Share Posted January 23, 2013 Remember back in November and December this board was full of queries and anticipation that Celebrity would offer reduced pricing on beverage packages come January? Well, we got what we asked for. And a WHOLE lot more...... Thanks, Celebrity ;) Well you got it if you came from the USA or Canada at least!!!!!!:( Link to comment Share on other sites More sharing options...
jerseylily Posted January 23, 2013 #871 Share Posted January 23, 2013 Hear Hear...spare a thought for the UK and non US passengers who have got no where on this - this has really taken a shine off the cruise I have coming up. :( Link to comment Share on other sites More sharing options...
harz99 Posted January 23, 2013 #872 Share Posted January 23, 2013 Well you got it if you came from the USA or Canada at least!!!!!!:( Hear Hear...spare a thought for the UK and non US passengers who have got no where on this - this has really taken a shine off the cruise I have coming up. :( Agreed; and it seems that Celebrity are not going to respond with an explanation as to why we are deemed excluded to Host Andy, or indeed on these boards/threads. Link to comment Share on other sites More sharing options...
nijh Posted January 23, 2013 #873 Share Posted January 23, 2013 Hear Hear...spare a thought for the UK and non US passengers who have got no where on this - this has really taken a shine off the cruise I have coming up. :( Same here. I see a number of people on our roll call who have gone past final payment and are now getting the Premium Alcohol package for $11.50 a day. Stings a bit when we're being asked to pay $50+ per day. Told the DW about it the other day and she was so annoyed she's insisting we go back to Princess next time :( Link to comment Share on other sites More sharing options...
Dizney Posted January 23, 2013 #874 Share Posted January 23, 2013 Hi Dizney, It depends when you booked. It states that it may take up to 10 days to be applied to your booking. Have you asked for a Guest Booking confirmation from your TA ? If not, I suggest asking for a copy, if it's beyond 10 days. I hope this helps ! Good advice as usual. Thanks Andy! :-) Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Dizney Posted January 23, 2013 #875 Share Posted January 23, 2013 While on board Constellation two weeks ago, we booked one future cruise (w/drink package promo) on January 8. Then, two days later, we went back and booked another voyage, also with the drink package. Today, the first booking we made two weeks ago displayed the drink package when viewing our reservation on line (it didn't yesterday). The second reservation shows nothing. I'm certain in a few more days it will display on the second booking. Patience is a virtue! ;) Thanks BEAV! You are one lucky duck with all those planned cruises! :-) Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
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