kelmac Posted April 26, 2014 #1 Share Posted April 26, 2014 My wife and I disembarked the Century a week ago, but never received the new electronic survey. For those of you that have completed cruises in the past few weeks, did you receive a post-cruise customer survey? Enjoy! Kel:) Link to comment Share on other sites More sharing options...
cruzinlisa Posted April 26, 2014 #2 Share Posted April 26, 2014 My wife and I disembarked the Century a week ago, but never received the new electronic survey. For those of you that have completed cruises in the past few weeks, did you receive a post-cruise customer survey? Enjoy! Kel:) We went on Connie 3/31 to 4/5. I received survey around noonish on disembark day (completed at FLL while waiting for flight. Dh never received it. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
miched Posted April 26, 2014 #3 Share Posted April 26, 2014 I asked a Celebrity rep why my wife recieves one in her email but I don't. Was told that only one per cabin is required, same as when they were issued on board. She gets it as soon as the cruise is over and there is a one week window to complete it. You may need to check your spam. 🌅🚢🇺🇸 Link to comment Share on other sites More sharing options...
Phxazzcruisers Posted April 26, 2014 #4 Share Posted April 26, 2014 Yes, we got ours right away, and it is just one survey per room. Link to comment Share on other sites More sharing options...
Cruising89143 Posted April 26, 2014 #5 Share Posted April 26, 2014 Ours was waiting the morning that we returned home. Link to comment Share on other sites More sharing options...
ozark74 Posted April 26, 2014 #6 Share Posted April 26, 2014 We got ours while we were waiting to disembark the Infinity. Link to comment Share on other sites More sharing options...
Rare richstowe Posted April 26, 2014 #7 Share Posted April 26, 2014 We each got an e-mail survey as well as a paper survey on board the night before deboarding. Therefore we got to say 3 times (4 if you count a CC review) that we were kind of disappointed. Link to comment Share on other sites More sharing options...
hulamoon Posted April 26, 2014 #8 Share Posted April 26, 2014 We received ours around noon after disembarkation. But only one, which was a bummer because my husband has opinions and different experiences. :rolleyes: Link to comment Share on other sites More sharing options...
Happy2cruise Posted April 26, 2014 #9 Share Posted April 26, 2014 Sailed on the Silhouette in March and electronic survey was waiting when we got home. Link to comment Share on other sites More sharing options...
Rare Cruise Raider Posted April 27, 2014 #10 Share Posted April 27, 2014 We disembarked last month and got one in our room and then two in our e-mail - one the day we got home -- filled it out then got another one -- so 3 in in all. Guess we got yours. I also got one from my TA -- so I was really surveyed out -- but glad they were asking for my opinions. Link to comment Share on other sites More sharing options...
cadcruiser Posted April 27, 2014 #11 Share Posted April 27, 2014 We disembarked the Century on April 12th and did not receive the survey. Link to comment Share on other sites More sharing options...
CoffeeHound Posted April 27, 2014 #12 Share Posted April 27, 2014 We got off the Century April 19th and never got ours. I really wanted a chance to give my thoughts so I am not happy. I do not understand why Celebrity cannot set up an online survey that can be accessed with your sailing date,cabin number and last name or some other identifying information. I also think it is not fair to have only 1 survey per cabin. My sister and I cruised together this time, and while we love each other we don't always have the same opinions. Link to comment Share on other sites More sharing options...
chief190 Posted April 27, 2014 #13 Share Posted April 27, 2014 we just returned from infinity on april 14 and all three of us in cabin received a survey. We all had our separate emails in our online profile. that is critical as if they are not different they can't send you one. Link to comment Share on other sites More sharing options...
Rare May B Posted April 27, 2014 #14 Share Posted April 27, 2014 We did two short cruises and I wondered why I only got the survey for one. Then I got a reminder email for the other one. Wondered, again, why I hadn't gotten it. Looked in spam and there it was. Have no clue why it got into my inbox twice but not the third time. Link to comment Share on other sites More sharing options...
Rare welshfamily Posted April 27, 2014 #15 Share Posted April 27, 2014 I hadn't thought about the method of delivery. My husband and I usually book and pay for 4 cabins and we use the ' house ' email address. Will we only get one for 8 adults? Can we request others and if so how? Link to comment Share on other sites More sharing options...
Loracpin2 Posted April 27, 2014 #16 Share Posted April 27, 2014 Never received ours for our March 30 Silhouette sailing. Not in spam either. Even started a thread directed to Celebrity monitors with the hope they would respond with a reason why we didn't receive one. No replies. Link to comment Share on other sites More sharing options...
Snit13 Posted April 27, 2014 #17 Share Posted April 27, 2014 Never received ours for our March 30 Silhouette sailing. Not in spam either. Even started a thread directed to Celebrity monitors with the hope they would respond with a reason why we didn't receive one. No replies.[/QUO Off REFLECTION yesterday around 7am and at home now. NO SURVEY as of yet. Have lots to say so hope it arrives. Link to comment Share on other sites More sharing options...
Christine Frances Posted April 27, 2014 #18 Share Posted April 27, 2014 Did everyone that didn't get one check their Spam folder? Link to comment Share on other sites More sharing options...
garlinn Posted April 27, 2014 #19 Share Posted April 27, 2014 We disembarked from the Equinox TA this morning. My wife and I have both received the survey already. Link to comment Share on other sites More sharing options...
mandream Posted April 27, 2014 #20 Share Posted April 27, 2014 We were on the same cruise as Snit13. Got off the Reflection yesterday and received our email at 10:50 yesterday morning. Link to comment Share on other sites More sharing options...
kelmac Posted April 27, 2014 Author #21 Share Posted April 27, 2014 Did everyone that didn't get one check their Spam folder? First thing I did, was check to see if it was in the trash (Spam) folder. Seems like a glitch in Celebrity's delivery system? By the way, this is not the end of the world, but I think it could become a problem down the road. Enjoy! Kel:) Link to comment Share on other sites More sharing options...
Rare May B Posted April 28, 2014 #22 Share Posted April 28, 2014 First thing I did, was check to see if it was in the trash (Spam) folder. Seems like a glitch in Celebrity's delivery system? By the way, this is not the end of the world, but I think it could become a problem down the road. Enjoy! Kel:) How could it become a problem down the road? If they send an email and you don't respond (if it's something IMPORTANT), they'll call you. Link to comment Share on other sites More sharing options...
Rare May B Posted April 28, 2014 #23 Share Posted April 28, 2014 Snit, if you have lots to tell them, I think there's a customer service dept. you can call. It's true that if you had issues which you mentioned on a survey, THEY would call YOU. But since you don't have the opportunity to fill out the survey, I definitely think you should call to ask to speak to customer service. Come on back and tell us how it goes, ok??!! Anyway, I hope you feel like doing that. Good luck with it. --May Link to comment Share on other sites More sharing options...
goodycruising Posted April 28, 2014 #24 Share Posted April 28, 2014 If you really want to tell them something a letter is another way to go. Doesn't take long to write a few lines and post it to them. The address should be on the website somewhere? Link to comment Share on other sites More sharing options...
kelmac Posted April 28, 2014 Author #25 Share Posted April 28, 2014 How could it become a problem down the road? If they send an email and you don't respond (if it's something IMPORTANT), they'll call you. I have an apple desktop computer -- there is no spam folder in my iCloud email system. Celebrity did not send me an email. A month ago I would have received a paper end of cruise evaluation survey; that is being replaced with an electronic email survey. I did not get one. Is it important? :rolleyes: Enjoy! Kel:) Link to comment Share on other sites More sharing options...
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