At what point should I get an e-mail from the concierge?

[grovehill]

Sailing 9/6 on Explorer in a Grand Suite. What time frame should I expect to hear from the Concierge on board?

[leaveitallbehind]

Sailing 9/6 on Explorer in a Grand Suite. What time frame should I expect to hear from the Concierge on board?

 

In our experience they typically contact their suite guests about 1 week before your sailing date.

[Clarea]

It is also possible that the Concierge won't contact you at all. If you want to contact the Concierge, you can send an email to [noparse]EX_Concierge@rccl.com[/noparse].

[robandana]

Usually 3 to 5 days before you sail, although not all Concierges will be so diligent or efficient....so do not bother to make contact.

 

If you have any special needs or requests it's best if you contact them. I would do it 2 days before you are to board.

 

Enjoy your suite!

[dancinman66]

The concierge usually checks on the bookings for a following cruise on about day 2 or 3 if the previous cruise and works through getting everything ready so a lot depends on cruise length

Sometimes only a few days earlier and sometimes a week or even not at all

But as posted above you can email them direct

 

 

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[DShock]

We are sailing on Jewel Aug 23 and Aug 30. We received an email from the concierge last week.

[Llmtax2000]

We are sailing on Oasis on August 16th -- we received our email from the concierge on July 27th.

 

 

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[Jiffymom]

We were on Legend and never heard from concierge prior to our cruise. We were in a GS

[AustinCruise]

Sailing on Navigator on 8/10. Email from concierge on 8/5. Replied with a few questions, no response yet.

[Spurschick]

We have stayed in numerous suites GS up to RS and have only been contacted once by concierge. We normally just contact them now if we need something beforehand sorted.

[crusinthrough]

It is also possible that the Concierge won't contact you at all. If you want to contact the Concierge, you can send an email to [noparse]EX_Concierge@rccl.com[/noparse].

 

 

Does "EX" in the email stand for Explorer so on the Oasis the email would be; Oasis_Concierge@rccl.com?

 

Thank you

 

 

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[Cruisingthesuitelife]

Does "EX" in the email stand for Explorer so on the Oasis the email would be; Oasis_Concierge@rccl.com?

 

Thank you

 

 

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As Oasis has 2 concierges, the email addresses are;

 

OA_Concierge01@rccl.com

OA_Concierge02@rccl.com

 

Hope this helps.

[crusinthrough]

As Oasis has 2 concierges, the email addresses are;

 

OA_Concierge01@rccl.com

OA_Concierge02@rccl.com

 

Hope this helps.

 

It does, thank you, I appreciate the response.

Edited October 20, 2014 by crusinthrough

[CRUISNDIVA]

As Oasis has 2 concierges, the email addresses are;

 

OA_Concierge01@rccl.com

OA_Concierge02@rccl.com

 

Hope this helps.

 

I emailed both of these addresses over a week ago and have yet to get a response. :confused:

[Oville]

I emailed both of these addresses over a week ago and have yet to get a response. :confused:

 

When is your cruise? The concierges usually deal with suite passengers the week before the cruise.

[CRUISNDIVA]

When is your cruise? The concierges usually deal with suite passengers the week before the cruise.

 

December, I guess I'm a bit early but a response would have been nice...

[Cruisingthesuitelife]

December, I guess I'm a bit early but a response would have been nice...

Given that you emailed during drydock, they may not have been in a concierge roll at that time. Therefore, they will have probably had a lot of emails to respond to, not to mention all the new guests to help. Perhaps, if it's really something you don't feel can wait until a little closer to your cruise, email them again now. I'm sure your email was just missed by accident.

Edited October 20, 2014 by Cruisingthesuitelife