fishtaco Posted August 30, 2014 #1 Share Posted August 30, 2014 Just logged on to RCI to check my cruise and low and behold RCI have increased my final payment by almost $2000:confused: not only that I have a Payment due "now" of $800:confused: I dont sail until April 2015 and I booked with a NCC What is going on with the web site??? talk about incompetence! lol I am not worried, if they dont fix it by themselves I just wont go lol Link to comment Share on other sites More sharing options...
FLACRUISER99 Posted August 30, 2014 #2 Share Posted August 30, 2014 Just logged on to RCI to check my cruise and low and behold RCI have increased my final payment by almost $2000:confused: not only that I have a Payment due "now" of $800:confused: I dont sail until April 2015 and I booked with a NCC What is going on with the web site??? talk about incompetence! lol I am not worried, if they dont fix it by themselves I just wont go lol WOW this is the first time the RCI website has ever had a problem.:rolleyes: Link to comment Share on other sites More sharing options...
Ken at the beach Posted August 30, 2014 #3 Share Posted August 30, 2014 WOW this is the first time the RCI website has ever had a problem.:rolleyes: This morning....maybe. Link to comment Share on other sites More sharing options...
molly361 Posted August 30, 2014 #4 Share Posted August 30, 2014 This morning....maybe. Or this hour:D OP I would NOT rely on RCL to fix it. I would give them a call. Link to comment Share on other sites More sharing options...
Clarea Posted August 30, 2014 #5 Share Posted August 30, 2014 (edited) Or this hour:D OP I would NOT rely on RCL to fix it. I would give them a call. And once it's fixed, do not log into the website until after the cruise!:eek: Edited August 30, 2014 by clarea Link to comment Share on other sites More sharing options...
molly361 Posted August 30, 2014 #6 Share Posted August 30, 2014 And once it's fixed, do not log into the website until after the cruise!:eek: Very true and very SAD:( Link to comment Share on other sites More sharing options...
leaveitallbehind Posted August 30, 2014 #7 Share Posted August 30, 2014 (edited) And once it's fixed, do not log into the website until after the cruise!:eek: ...must be the RCI spin on Catch-22: The only way to know if the website works is to log in and find out, but you can't log in to find out because the website doesn't work! ;) Edited August 30, 2014 by leaveitallbehind Link to comment Share on other sites More sharing options...
Clarea Posted August 30, 2014 #8 Share Posted August 30, 2014 ...must be the RCI spin on Catch-22: The only way to know if the website works is to log in and find out, but you can't log in to find out because the website doesn't work! ;) Afraid I will jinx myself, but I've not had any problems with our bookings, which I suspect is because they are all with a travel agent. Link to comment Share on other sites More sharing options...
leaveitallbehind Posted August 30, 2014 #9 Share Posted August 30, 2014 (edited) Afraid I will jinx myself, but I've not had any problems with our bookings, which I suspect is because they are all with a travel agent. Ours as well. And we too have been fortunate with not having any booking issues. Edited August 30, 2014 by leaveitallbehind Link to comment Share on other sites More sharing options...
Rare Lionesss Posted August 30, 2014 #10 Share Posted August 30, 2014 Everything will be straightened out by Monday.... Which Monday, I do not know...............:eek: But, by Monday.................. We seem to have all our "issues" occur on weekends. Sea Ya Link to comment Share on other sites More sharing options...
Harley-Davidson_Family Posted August 30, 2014 #11 Share Posted August 30, 2014 I have the same problem. I made final payment, it showed paid in full and gave me my documents but then I left the web page and came back and it showed I owed $607 and said documents not issued. I have contacted RCCL and they have put me on a list to check every week and assured me my cruise won't auto cancel. She said they wouldn't cancel a cruise with out reaching out to me and even so, they will see all the comments on the reservation (and there's a lot:rolleyes:). What happens is the discounts drop off for what ever reason. Mine is the military discount and crown and anchor balcony discount. Link to comment Share on other sites More sharing options...
bouhunter Posted August 30, 2014 #12 Share Posted August 30, 2014 (edited) Not to worry though, according to an email they sent someone here the new online reservation system for Dynamic Dining will be "powerful" and "unparalleled":rolleyes: Edited August 30, 2014 by bouhunter Link to comment Share on other sites More sharing options...
leaveitallbehind Posted August 30, 2014 #13 Share Posted August 30, 2014 (edited) Not to worry though, according to an email they sent someone here the new online reservation system for Dynamic Dining will be "powerful" and "unparalleled":rolleyes: Two words I would never have thought would be related to RCI's IT system! ;) Of course I guess it's all in the interpretation......:rolleyes: Edited August 30, 2014 by leaveitallbehind Link to comment Share on other sites More sharing options...
Clarea Posted August 30, 2014 #14 Share Posted August 30, 2014 Two words I would never have thought would be related to RCI's IT system! ;) Of course I guess it's all in the interpretation......:rolleyes: How's this: They take powerful computer systems and load them with unreliable programs to a degree unparalleled in the industry. Link to comment Share on other sites More sharing options...
TEXASMUNK Posted August 30, 2014 #15 Share Posted August 30, 2014 Once the new healthcare plan rolled out, the unemployed programmers went to work for RCI. And you all know, ifyou like your cruise, you can keep your cruise. Link to comment Share on other sites More sharing options...
nyer Posted August 30, 2014 #16 Share Posted August 30, 2014 And once it's fixed, do not log into the website until after the cruise!:eek: If you don't log in, how do you make your dining reservations and your show reservations? I am booked through a TA. Thanks in advance. Link to comment Share on other sites More sharing options...
molly361 Posted August 30, 2014 #17 Share Posted August 30, 2014 (edited) how's this: They take powerful computer systems and load them with unreliable programs to a degree unparalleled in the industry. like!! !! :) Edited August 30, 2014 by molly361 Link to comment Share on other sites More sharing options...
bouhunter Posted August 30, 2014 #18 Share Posted August 30, 2014 How's this: They take powerful computer systems and load them with unreliable programs to a degree unparalleled in the industry. That's it!:D They've been successful at it for years........................;) Link to comment Share on other sites More sharing options...
dacsmom Posted August 30, 2014 #19 Share Posted August 30, 2014 The phone reps say do not log in through My Cruises. I called after one of my cruises magically repriced itself. Use the Before You Board header at the top of the page instead. So far I have not had a problem going in that way. Link to comment Share on other sites More sharing options...
K1200S Posted August 30, 2014 #20 Share Posted August 30, 2014 (edited) Having spent a career in IT I have never seen the level of ineptitude RCI has shown us. Makes me think they have no place to test new code but on the live system which makes us all system testers. Edited August 30, 2014 by K1200S Link to comment Share on other sites More sharing options...
SnappyNappi Posted August 30, 2014 #21 Share Posted August 30, 2014 Once the new healthcare plan rolled out, the unemployed programmers went to work for RCI. And you all know, if you like your cruise, you can keep your cruise. Texasmunk... flippin' hysterical!!! Thanks for the morning chuckle! Link to comment Share on other sites More sharing options...
Clarea Posted August 30, 2014 #22 Share Posted August 30, 2014 If you don't log in, how do you make your dining reservations and your show reservations? I am booked through a TA. Thanks in advance. I'm going to go out on a limb and say that based on my personal experience, your booking should be safe from unintended modification because it's a travel agent booking. However, I'd wait a bit and see if anyone chimes in here to prove my theory is wrong. Link to comment Share on other sites More sharing options...
Clarea Posted August 30, 2014 #23 Share Posted August 30, 2014 Having spent a career in IT I have never seen the level of ineptitude RCI has shown us. Makes me think they have no place to test new code but on the live system which makes us all system testers. That's what it looks like to me also, and I've had the same career.:) Link to comment Share on other sites More sharing options...
robtulipe Posted August 30, 2014 #24 Share Posted August 30, 2014 If you don't log in, how do you make your dining reservations and your show reservations? I am booked through a TA. Thanks in advance. I've had no problem logging in to our reservation using My Cruises for our next cruise as it is with a TA. It appears only the direct bookings with RCI are being price adjusted. Link to comment Share on other sites More sharing options...
nyer Posted August 30, 2014 #25 Share Posted August 30, 2014 I'm going to go out on a limb and say that based on my personal experience, your booking should be safe from unintended modification because it's a travel agent booking. However, I'd wait a bit and see if anyone chimes in here to prove my theory is wrong. Thanks, Bob. I am not sailing until summer of 2015, so I have time to wait before I need to make any reservations. Link to comment Share on other sites More sharing options...
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