unhappy on the adventure

[reallyitsmema]

Sorry you had a bad experience. Wife and I had a similar experience on a RCCL 7 night cruise - we got our luggage on day 4 and 5, and she had packed medications (rookie mistake.)

 

RCCL was very helpful and made the best of a poor situation, which was not their fault - it was the fault of the airlines.

 

Fortunately we had travel insurance, and it covered all our expenses (purchased new clothes on the ship)

 

For those that say that Choice Air is part travel insurance, please direct me to the place on their website where they provide that, as part of an airline ticket purchase. I am unable to find it.

 

Also, they advertise "assured arrival", not "guaranteed arrival" - big difference.

The only advantage I see is that they will re-ticket you at no cost, to meet the ship at the next port, where the airline may not do that for free.

 

I do not want to pile on the OP, and I know people have personal reasons against it, but I cannot fathom international travel without a credit (not debit) card.

 

One of the nice things about this website is you get some good advice, and can learn from other's unfortunate mishaps.

 

Good luck to you in the future, and I hope your next cruise is much more relaxing and enjoyable.

 

The OP said in one of her posts that she had travel insurance, she didn't actually say who she had travel insurance through, so we don't know if it was through the cruise line or a third party. People on this thread are trying to twist the use of the word "guarantee" with insurance that they will get there on time.

 

I hope the OP comes back at some point to clarify what insurance they actually had and whether or not their luggage was ever found.

[Cuizer2]

Actually I'm not, its called 'chain of responsibility'.

RCL is responsible to the OP, the contractor is responsible to RCL.

 

That is not how it works in the American legal system and you know it.

[NewSalt]

Again, magical thinking.:rolleyes:

 

What a quick learner you are! :)

[LidoBoy]

I've learned, or confirmed a lot through this thread of what I already felt was common sense about travel and how you should prepare for the worse.

 

I will now point out that I used Choice Air for an international flight to a cruise I have coming up in May. I did a ton of research on flights and decided on Choice Air because of the assurance factor and also because the fare was less than every other outlet I could find. By the way, I was able to select my flights and I will be arriving a day early.

 

I would love to expand on my experience with Choice Air and someday I might because they have left much to be desired when it comes to customer service. Case in point... I just called the number you are to call if you need assistance from outside the U.S. The number they say is staffed by a team of International Air Specialists. I asked if I call this number collect would they accept the charges. The guy I spoke to said that I could try. That was an odd response. So I asked for a supervisor. He said there wasn't one and that I would need to call back in the morning. Red flag. :eek: I hope I don't get that brand of Royal Caribbean WOW while on my trip.

 

By the way, for those who said that Choice Air and the service they offer is not owned by Royal Caribbean, I would like to understand who does own this business. My short research seems to point to Royal Caribbean Ltd.

 

I also added CruiseCare to the package, so hopefully (fingers crossed) I am covered in areas where Choice Air (and the airlines) have created gaps.

 

Happy Travels everyone.

[BeachChik]

I've learned, or confirmed a lot through this thread of what I already felt was common sense about travel and how you should prepare for the worse.

 

I will now point out that I used Choice Air for an international flight to a cruise I have coming up in May. I did a ton of research on flights and decided on Choice Air because of the assurance factor and also because the fare was less than every other outlet I could find. By the way, I was able to select my flights and I will be arriving a day early.

 

I would love to expand on my experience with Choice Air and someday I might because they have left much to be desired when it comes to customer service. Case in point... I just called the number you are to call if you need assistance from outside the U.S. The number they say is staffed by a team of International Air Specialists. I asked if I call this number collect would they accept the charges. The guy I spoke to said that I could try. That was an odd response. So I asked for a supervisor. He said there wasn't one and that I would need to call back in the morning. Red flag. :eek: I hope I don't get that brand of Royal Caribbean WOW while on my trip.

 

By the way, for those who said that Choice Air and the service they offer is not owned by Royal Caribbean, I would like to understand who does own this business. My short research seems to point to Royal Caribbean Ltd.

 

I also added CruiseCare to the package, so hopefully (fingers crossed) I am covered in areas where Choice Air (and the airlines) have created gaps.

 

Happy Travels everyone.

 

Why would a business accept a collect call?

 

And it's a pretty common thing that if you call a call center after hours there might not be a manager on duty as they tend to work normal business hours and shift runner type people work at night.

[ummgood]

Why would a business accept a collect call?

 

 

 

And it's a pretty common thing that if you call a call center after hours there might not be a manager on duty as they tend to work normal business hours and shift runner type people work at night.

 

 

I fly for business 3 or 4 times a year international and the TA our company uses has a number we can call collect if we need to. That way we have some way to communicate if we are stuck in an airport with no other way to call. That is exactly why we use a TA at work is to deal with these issues for us. They aren't responsible for the mistakes the airline makes but they are responsible for getting us to our destination and if our baggage is lost they will work it out with our destination hotel to have clothes sent to our room at destination.

[Jimmy Geegitz]

Yikes my stomach was in knots just reading that. What a nightmare.

[legaljen1969]

Regardless of their "legal" responsibility, they should, as a reputable business, listen to their customers/guests (Whatever they wish to call those of us who sail on their ships) to do business with reputable contractors/subcontractors. If they realize their customers are dissatisfied with the services of the contractor they recommend and endorse. Again, their website shows the air travel component as "Royal Caribbean Choice Air."

 

If their customers decide to take their business elsewhere, based on the shoddy treatment received by Choice Air, then I would think Royal would wise up after a bit and decide to change either the contractor or the way they offer the travel services.

[legaljen1969]

Southwest....budget airline. You've got to be kidding. They rank higher in satisfaction than the so called brand name airlines.

 

I don't know who is flying them that is ranking them better than the "brand name" airline. Unless they are ranking them on the "you get what you pay for" merits. If the standard is "I paid for cheap and practically non-existent services and they delivered exactly that," I suppose they do rank fairly high.

 

You can't deny that Southwest offers very competitive rates, if not "cheap" rates.

 

The last time I flew with the "brand name" airline, at least I got some sort of apology and compensation for the inconvenience. I was given vouchers for future air travel, some compensation for meals due to our flight being over 6 hours later taking off than it should have. It was even a "mechanical difficulty"- one those things they don't normally cover when offering kindness to their passengers.

 

What did I get from Southwest? A door slammed in my face when I tried to claim my luggage and a twit cursing at me telling me losing my luggage was part of the joy of flying.

[legaljen1969]

I see a lot being made of the difference between an "assurance" and a "guarantee." In the world we live in now, neither seems to mean much. Someone will find a way to wiggle out of either one. There is always a loophole. I guess the secret is "don't make promises you cannot know 100% can be filled."

 

We live in a world where a man's word is no longer really all that good. People used to have integrity. Businesses used to operate with integrity. Now they operate with the idea of "how can we wiggle out of the promises we make to our consumers." How can we make it their fault when we drop the ball? This is NOT solely about Royal. I think they deliver a pretty solid product for what they advertise. I have not yet had a bad experience with them.

 

When I tell someone "I assure you I will take care of it," I mean I will do everything in my power, bending over backwards, working 24/7 and likely either coming out of pocket or giving up time or something else valuable to me to be sure that whatever I "assured" is delivered. To me, assurance equals promise. If I say "I guarantee I will take care of it," I will do whatever I have to do to deliver on that promise.

 

In my job, an assurance is a promise. If I tell someone I assure them of anything, I better be willing to take it to the line and then a few steps beyond to make it happen.

 

The "assurance" that a person will make it to their ship on time, or in time (can't quote the site at this very instance)- that to me means that they will hustle, send people out, and do whatever they have to do to be sure that you make it to your ship -ready to sail on the very first day- at the sailaway party with your shipmates. If they aren't willing to go above and beyond, then they shouldn't be putting that "assurance" out there.

[legaljen1969]

I decided to look up "assurance" definitions.

Dictionary.com defines "assurance" as follows:

 

1. a positive declaration intended to give confidence: "He received assurances of support for the project." 2. promise or pledge; guaranty; surety: "He gave his assurance that the job would be done."3. full confidence; freedom from doubt; certainty: "to act in the assurance of success."

Synonyms: warranty, oath.

 

Merriam Webster defines as "a pledge or guarantee."

 

 

Oxford English Dictionary "A positive declaration intended to give confidence; a promise" Synonyms: word of honor, word, promise, pledge, vow, avowal, oath, bond, undertaking, guarantee, commitment.

 

Thesaurus.com:

affirmation assertion guarantee pledge promise security support declaration oath vow warrant warranty sure thing word of honor

 

Maybe Royal is not "legally" responsible since they did not use the word "guarantee" but it seems to be a fairly widely accepted synonym.

[legaljen1969]

Finding the right flight has never been this easy! With Royal Caribbean ChoiceAir, you’ll get our lowest airfare guarantee, the assurance that you’ll arrive at your cruise on time, flexible flight options, and 24/7 support if anything comes up. It’s the best way to find airfare for your cruise vacation.

 

We have experts on hand monitoring your flights. If any delays or cancellations arise, we work quickly with the airline to get you on the next available flight so you make it to your ship on time.

 

Take a little worry out of planning your next cruise vacation with Royal Caribbean ChoiceAir. You’ll get the best value and rest easy knowing we’re doing everything possible to ensure that your next cruise vacation takes off and lands smoothly from beginning to end.

[Peachy59]

I see a lot being made of the difference between an "assurance" and a "guarantee." In the world we live in now, neither seems to mean much. Someone will find a way to wiggle out of either one. There is always a loophole. I guess the secret is "don't make promises you cannot know 100% can be filled."

 

We live in a world where a man's word is no longer really all that good. People used to have integrity. Businesses used to operate with integrity. Now they operate with the idea of "how can we wiggle out of the promises we make to our consumers." How can we make it their fault when we drop the ball? This is NOT solely about Royal. I think they deliver a pretty solid product for what they advertise. I have not yet had a bad experience with them.

 

When I tell someone "I assure you I will take care of it," I mean I will do everything in my power, bending over backwards, working 24/7 and likely either coming out of pocket or giving up time or something else valuable to me to be sure that whatever I "assured" is delivered. To me, assurance equals promise. If I say "I guarantee I will take care of it," I will do whatever I have to do to deliver on that promise.

 

In my job, an assurance is a promise. If I tell someone I assure them of anything, I better be willing to take it to the line and then a few steps beyond to make it happen.

 

The "assurance" that a person will make it to their ship on time, or in time (can't quote the site at this very instance)- that to me means that they will hustle, send people out, and do whatever they have to do to be sure that you make it to your ship -ready to sail on the very first day- at the sailaway party with your shipmates. If they aren't willing to go above and beyond, then they shouldn't be putting that "assurance" out there.

 

YES!

 

Exactly what I was thinking. There is also the matter of doing the RIGHT thing, not necessarily the LEGAL thing.

[gkbiiii]

The sad thing is, I bet ten years ago Royal, would have done the right thing, regardless of money!!

 

Just like the airlines, so very sad: truly pathetic in every way!!!!!

[awhcruiser]

Link, please..

Finding the right flight has never been this easy! With Royal Caribbean ChoiceAir, you’ll get our lowest airfare guarantee, the assurance that you’ll arrive at your cruise on time, flexible flight options, and 24/7 support if anything comes up. It’s the best way to find airfare for your cruise vacation.

 

We have experts on hand monitoring your flights. If any delays or cancellations arise, we work quickly with the airline to get you on the next available flight so you make it to your ship on time.

 

Take a little worry out of planning your next cruise vacation with Royal Caribbean ChoiceAir. You’ll get the best value and rest easy knowing we’re doing everything possible to ensure that your next cruise vacation takes off and lands smoothly from beginning to end.

[Booth44]

Regardless of their "legal" responsibility, they should, as a reputable business, listen to their customers/guests (Whatever they wish to call those of us who sail on their ships) to do business with reputable contractors/subcontractors. If they realize their customers are dissatisfied with the services of the contractor they recommend and endorse. Again, their website shows the air travel component as "Royal Caribbean Choice Air."

 

If their customers decide to take their business elsewhere, based on the shoddy treatment received by Choice Air, then I would think Royal would wise up after a bit and decide to change either the contractor or the way they offer the travel services.

 

um...what "shoddy treatment" did the op receive from Choice Air? Sounds like the people there did everything in their power to get her on the ship at the first available opportunity, judging by the op's first post in this thread. Once again...they are a travel agency....not an airline. If you book your flights through Joe's Travel Agency down the street and something goes wrong on your flight do you storm down to Joe's place and scream at the staff there when you get back? Expect them to reimburse the cost of your flight? Write negative reviews about how Joe messed up your vacation?

 

Royal should "wise up" and not let their customers book through flights through United, American Airlines et al? Sheesh!:rolleyes:

[legaljen1969]

They put THEIR name on it. ROYAL CARIBBEAN CHOICE AIR. Either it is their business or who they make a CHOICE to endorse. If the company they endorse treats customers poorly, the OP or anyone else, and customers repeatedly complained, MOST businesses that want to keep their customers happy would quit endorsing that travel agency, that airline, that sandwich maker or who the he!! ever was making their customer base dissatisfied. If you recommended a restaurant to your friends and they repeat came back to tell you they got sick or found hair in their food, you might quit recommending the place.

[Cuizer2]

I've learned, or confirmed a lot through this thread of what I already felt was common sense about travel and how you should prepare for the worse.

 

I will now point out that I used Choice Air for an international flight to a cruise I have coming up in May. I did a ton of research on flights and decided on Choice Air because of the assurance factor and also because the fare was less than every other outlet I could find. By the way, I was able to select my flights and I will be arriving a day early.

 

I would love to expand on my experience with Choice Air and someday I might because they have left much to be desired when it comes to customer service. Case in point... I just called the number you are to call if you need assistance from outside the U.S. The number they say is staffed by a team of International Air Specialists. I asked if I call this number collect would they accept the charges. The guy I spoke to said that I could try. That was an odd response. So I asked for a supervisor. He said there wasn't one and that I would need to call back in the morning. Red flag. :eek: I hope I don't get that brand of Royal Caribbean WOW while on my trip.

 

By the way, for those who said that Choice Air and the service they offer is not owned by Royal Caribbean, I would like to understand who does own this business. My short research seems to point to Royal Caribbean Ltd.

 

I also added CruiseCare to the package, so hopefully (fingers crossed) I am covered in areas where Choice Air (and the airlines) have created gaps.

 

Happy Travels everyone.

 

There is a difference between Royal Caribbean Ltd and Royal Caribbean International. Royal Caribbean Ltd owns several cruise lines, most notably Royal Caribbean International and Celebrity Cruises.

[Cuizer2]

The sad thing is, I bet ten years ago Royal, would have done the right thing, regardless of money!!

 

Just like the airlines, so very sad: truly pathetic in every way!!!!!

 

When the passengers are willing to pay for the service, the company will provide it. Look at the difference between service and price on:

 

A) Royal Caribbean, Carnival & NCL

 

vs.

 

B) Crystal, Seabourn Regent and Silversea

 

Then look at which cruise lines are the biggest and most profitable.

 

If you want exceptional service, it is available - for a price.

 

When someone chooses Carnival over Royal Caribbean because Carnival is charging $599 and Royal Caribbean is charging $609, then you are going to see Royal Caribbean cut corners to match Carnival so that it can complete.

 

Where, outside of New Jersey (and Back to the Future), do you see gas station attendants anymore? Walmart grew big by cutting corners. Now, if someone else wants to compete with Walmart, they also have to cut corners. There are still expensive full service stores, but they have a very limited clientele. If you want a meal on a flight, you have two choices, buy it yourself or fly first class.

 

As long as people continue to demand a Mercedes for the price of VW Bug, companies are gong to cut corners.

 

When people start showing a willingness to pay for an upgraded service, then service will improve. Until then, the only way a company can service in the current atmosphere is to cut corners.

[Cuizer2]

They put THEIR name on it. ROYAL CARIBBEAN CHOICE AIR. Either it is their business or who they make a CHOICE to endorse. If the company they endorse treats customers poorly, the OP or anyone else, and customers repeatedly complained, MOST businesses that want to keep their customers happy would quit endorsing that travel agency, that airline, that sandwich maker or who the he!! ever was making their customer base dissatisfied. If you recommended a restaurant to your friends and they repeat came back to tell you they got sick or found hair in their food, you might quit recommending the place.

 

Choice Air lived up to their promise. It is the airline, not Choice Air, that lost the luggage. It was the airline, not Choice Air, that had the mechanical issues. And it was the OP, not Choice Air, that chose the airline and flights. Choice Air did the only thing possible given the circumstances. Choice Air got the OP to the first port of call with nothing out of pocket for the additional flights.

 

Every reasonable person understands that there are no guarantees in life. Every place that talks about flying and medicine recommends that you put ALL (not some) of your medicine in your carry-on. Lost luggage happens. You have to plan for it. Financial emergencies happen, you plan for it (one of the easiest ways to plan for a financial emergency is to have a savings account and a credit card or two).

 

Do you have a spare tire in your car? Do you know why commercial planes have more than one engine? Do you know why ships have more than one engine? Do you know why cars have three separate brakings systems? Do you know why rock climbers have safety lines? Do you know why construction works have hard hats? Do you know why ships and planes have back up systems? Do you know why you are advised to back up important data on your computer? Do you know why businesses have rules regarding the number of top executives that can be on the same flight?

 

There reason for all of these is the same, sometimes things go wrong. You want a guarantee? I'll give you one. Sometime in the future you will die. Beyond that, nothing can be guaranteed.

[gkbiiii]

The problem is that, Choice Air is Royal Caribbean's Premium Service, which is at a significantly higher price point, than booking directly on ones own.

 

1. Royal gives the impression that Choice Air, is an internal department of the company.

 

2. Choice Air is marketed as an assure program: to in essence guarantee the travel experience to and from the vessel. This is more than just booking a ticket to a passenger.

 

3. What Royal is selling in essence is Peace of Mind, form the great unknown. Yet they can't even deliver that, though their never ending cost cutting of basic services.

 

4. Insurance is to help you after a calamity: Choice Air is to help you during your vacation.

 

The turning of their product line, into a price sensitive commodity (like the airlines) will destroy their business and lead to their financial ruin.

 

Again after several years of severe problems, even Carnival is upping its game, to bring back passengers and perhaps poach some of Royal's/Disney's business.

Edited March 30, 2015 by gkbiiii

[gkbiiii]

When the passengers are willing to pay for the service, the company will provide it. Look at the difference between service and price on:

 

A) Royal Caribbean, Carnival & NCL

 

vs.

 

B) Crystal, Seabourn Regent and Silversea

 

Then look at which cruise lines are the biggest and most profitable.

 

If you want exceptional service, it is available - for a price.

 

When someone chooses Carnival over Royal Caribbean because Carnival is charging $599 and Royal Caribbean is charging $609, then you are going to see Royal Caribbean cut corners to match Carnival so that it can complete.

 

Where, outside of New Jersey (and Back to the Future), do you see gas station attendants anymore? Walmart grew big by cutting corners. Now, if someone else wants to compete with Walmart, they also have to cut corners. There are still expensive full service stores, but they have a very limited clientele. If you want a meal on a flight, you have two choices, buy it yourself or fly first class.

 

As long as people continue to demand a Mercedes for the price of VW Bug, companies are gong to cut corners.

 

When people start showing a willingness to pay for an upgraded service, then service will improve. Until then, the only way a company can service in the current atmosphere is to cut corners.

 

 

If the OP were unsatisfied within the first 24 hours they would have the following remedy on Carnival:

 

WE CAN SAY WE VALUE GUESTS OR WE CAN SHOW IT.

 

The Great Vacation Guarantee

http://www.carnival.com/about-carnival/vacation-guarantee.aspx

 

The Carnival Great Vacation Guarantee™ is the greatest guarantee you’ll never need to use. If you’re not happy with any 3–8 day Carnival vacation you take to The Bahamas, the Caribbean, the Mexican Riviera, Canada/New England or Alaska, just let us know within 24 hours of your departure. We’ll refund 110% of your fare and our Guest Services will get you back to your home, free of charge. With no hassles and no questions asked.

 

 

 

Vacation days are precious. If you decide spending them on a Carnival cruise isn’t for you, you don’t have to. Our Guest Services team will make all the arrangements to get you off the ship as quickly as we can, and fly you to either your home airport if you flew in, or back to your point of embarkation if you drove to the ship.

 

 

 

If you decide within 24 hours of the start of your cruise that it’s not for you, simply notify Carnival’s onboard Guest Services desk. We’ll take it from there. And if you decide later that you want to give Carnival another try, we’ll even give a $100 per stateroom onboard credit to any guest in your party who exercised the guarantee and, within a year, books another Carnival cruise.

 

 

 

Applies to U.S. and Canadian residents only. Due to a U.S. Government requirement, guests must be in possession of a valid passport to return to the U.S. by air from Canada, Mexico, Central and South America, Caribbean, The Bahamas and Bermuda.

 

http://www.carnival.com/about-carnival/vacation-guarantee/faq.aspx

 

Frequently Asked Questions

How is The Great Vacation Guarantee different than the Vacation Protection Plan?

The Great Vacation Guarantee offers you the ability to give our product a try and if, for any reason it’s not for you, return home and receive a 110% refund. It’s that simple — there’s no cost to you.

Our Vacation Protection Plan (VPP) is a travel package designed to give you peace of mind in all aspects of your vacation planning. It includes baggage protection and waiver of cancellation fees, protection from trip delays and medical expenses, plus coverage for emergency evacuations.

 

How do I exercise The Great Vacation Guarantee?

Simply go to the Guest Services desk on the ship and notify us within 24 hours of departure from the port of embarkation. We will make our best effort to help you disembark at the next port of call. Carnival will arrange complimentary transportation to fly you home or fly you back to the port of embarkation, in the event you drove.

 

What expenses will I incur if I exercise The Carnival Great Vacation Guarantee?

The expenses you would incur are for any items you purchased and enjoyed while onboard and charged to your onboard account (i.e, spa services, merchandise, alcoholic beverages, casino, etc).

When you travel home, Carnival will pay for your flight, or in the event that you drove to the ship, a flight back to your port of embarkation. In both cases, Carnival will take care of ground transportation and hotel accommodations, if needed. Please understand that incidental expenses (e.g. meals and related costs) during your travel home will be your responsibility.

 

If I exercise The Carnival Great Vacation Guarantee, does it apply only to myself, or to everyone travelling with me?

If the other guests traveling with you do not want to exercise the Carnival Great Vacation Guarantee, they can stay aboard and continue their cruise.

 

How and when will I receive my 110% cruise fare refund?

We will process your 110% cruise fare refund in less than three weeks. 100% of the refund will be applied to the form of payment used when the cruise was purchased. The additional 10% wilI be issued via check and sent to your mailing address, or if you prefer, you may receive it as cash at the Guest Services desk.

In addition to the 110% cruise fare refund, we will also refund the actual amount paid for government fees and taxes, VPP (Vacation Protection Plan), prepaid gratuities, unused pre-purchased services (Bon Voyage, Spa, etc) and unused shore excursions.

 

What are the details for the $100 onboard credit?

The onboard credit, up to a maximum of $100 per stateroom, is our invitation to you to come back and give us another try. The onboard credit can be used on a future cruise you book with Carnival, within one year. An email including instructions for redemption will be sent to you within two weeks of your return home.

 

Why does The Carnival Great Vacation Guarantee have an end date of April 30, 2015?

We are not yet selling cruises beyond this date. However, once later sailings are available, we will evaluate extending the guarantee beyond this date.

 

Will I still receive VIFP points for the sailing if I exercise The Carnival Great Vacation Guarantee?

Guests who invoke the Carnival Great Vacation Guarantee will not earn VIFP points for the sailing.

 

Why is Carnival doing this? Didn't you already have a 'Vacation Guarantee'?

We believe, and have so much confidence in our product, that we felt it was appropriate to make our guarantee even stronger. We're proud of the experience we deliver to the millions of guests who cross our gangway each year.

 

Will I incur 'Jones Act' fees if I disembark in a US port?

Carnival will take responsibility for any such penalty incurred.

 

What if I booked my cruise prior to this new guarantee being available?

Carnival will honor the terms of the Great Vacation Guarantee for all sailings beginning September 12, 2013 at least through April 30, 2015.

 

From time to time, Carnival may need to update or revise these FAQs and the rules relating to the Great Vacation Guarantee to address any changes that may occur in the future.

[gkbiiii]

So lets see what the difference on Carnival would have been, if the same event would have occurred. The OP within the first 24 hours could request the following from Carnival:

 

1. To be disembarked at the first port and be provided with a hotel room at company expense.

 

2. Airline tickets back to ships port would be provided free of charge to OP.

 

3. A check for 100% of the fare paid would be forthcoming.

 

4. A separate check for an additional 10% would be sent afterword.

 

5. To encourage giving Carnival another try, a $100 per person, onboard credit, would be offered, for a future voyage.

 

Yet, with Royal, the couple got NOTHING: yet Carnival gives this to all passengers, not only the ones who book vacation packages!!!

[Mikew0805]

OP. I am so sorry to hear about this. As I was reading in horror, I realized the reason I rarely come to this site any more, was that somehow, some jerk (polite word) was going to make this all your fault, and the cruise line did nothing wrong.

 

Using choice air, this may not be Royal Caribbeans fault, but this IS Royal Caribbeans responsibility to fix, based on their "assurances" for the Choice Air product.

 

I certainly hope that you get your belongings back, and at some point have a vacation that is worthy of the name. ;)

 

P.S. I would have broken down and started sobbing much sooner than you... would have started with the whole.. your not boarding the ship on time thing.

Edited March 30, 2015 by Mikew0805

[gkbiiii]

Here is an article by Travel Weekly about the current Carnival Guarantee:

 

http://www.travelweekly.com/Cruise-Travel/Carnival-vacation-guarantee-renewed/

Edited March 30, 2015 by gkbiiii