AlohaLivin Posted September 5, 2022 #3726 Share Posted September 5, 2022 The current Concierge for the Suite’s/Concierge Lounge on Explorer is Belkis Agustin and the current Diamond Concierge is Noorina Sreeneebus (there temporarily from the Wonder). These two women are truly astounding and performed near miracles for us on our recent B2B. Does anyone know who might be in the concierge and Diamond lounges on Grandeur in Nov/Dec? Link to comment Share on other sites More sharing options...
jamon Posted September 5, 2022 #3727 Share Posted September 5, 2022 SherriZ366.........you talked about having the concierge walking you off the ship....when they do that for early walkoff when you carry your own luggage off are you one of the first ones off the ship... Link to comment Share on other sites More sharing options...
Cruise a holic Posted September 5, 2022 #3728 Share Posted September 5, 2022 1 hour ago, jamon said: SherriZ366.........you talked about having the concierge walking you off the ship....when they do that for early walkoff when you carry your own luggage off are you one of the first ones off the ship... Yes. Many people carry off something Link to comment Share on other sites More sharing options...
jamon Posted September 6, 2022 #3729 Share Posted September 6, 2022 Of course many people carry off somethng, but I was talking about carrying ALL your luggage off the ship, before others who have placed their luggage outside their cabin the night before, and then have to claim it in the terminal....does the concierge walk off the ones who carry all their luggage earlier then others who carry all their luggage. Link to comment Share on other sites More sharing options...
Cruise a holic Posted September 6, 2022 #3730 Share Posted September 6, 2022 Just be in the lounge as soon as the departure time is announced. Speak to concierge day before for specifics. Link to comment Share on other sites More sharing options...
Otterman34 Posted September 29, 2022 #3731 Share Posted September 29, 2022 On 9/4/2022 at 6:56 PM, SherriZ366 said: Junior Flores and Mario Reyes were our SL concierges on Harmony during the week of August 21. Both were fabulous and handled our requests really well. We also liked the perk of having one of the Concierges lead us off the ship. We have had some not so great Concierges -- no names -- and it does detract from the Lounge's atmosphere. SherriZ Do you happen to know who was the Diamond Lounge Concierge on your Harmony cruise? Thank you Link to comment Share on other sites More sharing options...
SherriZ366 Posted October 2, 2022 #3732 Share Posted October 2, 2022 On 9/5/2022 at 10:50 AM, jamon said: SherriZ366.........you talked about having the concierge walking you off the ship....when they do that for early walkoff when you carry your own luggage off are you one of the first ones off the ship... The Concierge only walked you off the ship after the self-depart (those who carry their luggage off) finished. On Harmony in August, Suites and Pinnacles got the 7:30 slot and if you were in a suite and wanted the Concierge to walk you off, you met at the Bionic Bar. There were 3 time slots for Concierge accompanied walk - off: 7:30 am, 8 am, and 8:30 am. All of our luggage was in the Pinnacle/Suite area. Very easy process. 2 Link to comment Share on other sites More sharing options...
SherriZ366 Posted October 2, 2022 #3733 Share Posted October 2, 2022 On 9/29/2022 at 2:00 PM, Otterman34 said: SherriZ Do you happen to know who was the Diamond Lounge Concierge on your Harmony cruise? Thank you It was Lyli DeLeon on the August 21 HM cruise but she's moved to the Suite Lounge with Mario Reyes as Junior went on vacation. I think Elaine is in the DL now. All are great concierges. 1 Link to comment Share on other sites More sharing options...
wolfganghowell Posted October 11, 2022 #3734 Share Posted October 11, 2022 Can someone post the email for the Harmony suite concierge? thanks! Link to comment Share on other sites More sharing options...
AlohaLivin Posted October 11, 2022 #3735 Share Posted October 11, 2022 (edited) On 10/2/2022 at 7:18 PM, SherriZ366 said: The Concierge only walked you off the ship after the self-depart (those who carry their luggage off) finished. On Harmony in August, Suites and Pinnacles got the 7:30 slot and if you were in a suite and wanted the Concierge to walk you off, you met at the Bionic Bar. There were 3 time slots for Concierge accompanied walk - off: 7:30 am, 8 am, and 8:30 am. All of our luggage was in the Pinnacle/Suite area. Very easy process. This is the best way to go, no doubt! Nadja on Symphony was so funny when we sailed with her in April, as we went down the elevator she said “watch me and don’t make eye contact with anyone” 😂🤣 Edited October 11, 2022 by AlohaLivin 3 Link to comment Share on other sites More sharing options...
Longhorn Cruiser Posted October 11, 2022 #3736 Share Posted October 11, 2022 15 minutes ago, wolfganghowell said: Can someone post the email for the Harmony suite concierge? thanks! Either or both of these: HM_concierge01@rccl.com HM_concierge02@rccl.com Link to comment Share on other sites More sharing options...
Rare rudeney Posted October 11, 2022 #3737 Share Posted October 11, 2022 3 hours ago, AlohaLivin said: This is the best way to go, no doubt! Nadja on Symphony was so funny when we sailed with her in April, as we went down the elevator she said “watch me and don’t make eye contact with anyone” 😂🤣 I think we had Nadja on one ship because I remember the name and her telling us that! 2 Link to comment Share on other sites More sharing options...
AlohaLivin Posted October 11, 2022 #3738 Share Posted October 11, 2022 2 minutes ago, rudeney said: I think we had Nadja on one ship because I remember the name and her telling us that! She is fabulous, I wish all concierges were as good. 2 Link to comment Share on other sites More sharing options...
Rare rudeney Posted October 11, 2022 #3739 Share Posted October 11, 2022 1 minute ago, AlohaLivin said: She is fabulous, I wish all concierges were as good. OK, I had to look this up where I had taken notes (yes, I take electronic notes on all our vacations). It was 2015 on Navigator. Ricardo was the concierge, but he had a medical emergency (heart attack) and had to be taken ashore for treatment. Nadja filled-in. They were both great. Link to comment Share on other sites More sharing options...
AlohaLivin Posted October 11, 2022 #3740 Share Posted October 11, 2022 1 hour ago, rudeney said: OK, I had to look this up where I had taken notes (yes, I take electronic notes on all our vacations). It was 2015 on Navigator. Ricardo was the concierge, but he had a medical emergency (heart attack) and had to be taken ashore for treatment. Nadja filled-in. They were both great. Not touching the electronic note comment 🤣🤣 Wow, never had anything like that happen with a concierge, definitely unexpected (hope he did well with recovery). But Nadja is great, one of the best ever and an all time favorite. Fingers crossed for our Grandeur sailings later this year, no idea who is there now. Link to comment Share on other sites More sharing options...
mconthehighseas Posted October 11, 2022 #3741 Share Posted October 11, 2022 (edited) Just booked a cruise on Allure for this December - I am so excited to cruise again. It has been so long since I checked this page, and it's great that many of the concierges from 3 years ago are still with Royal. Is there anything new in the diamond and concierge lounges that I should know about, good or bad? And is there a page that discusses genies and who is on which ship? Edited October 11, 2022 by mconthehighseas Link to comment Share on other sites More sharing options...
George C Posted October 11, 2022 #3742 Share Posted October 11, 2022 6 minutes ago, mconthehighseas said: Just booked a cruise on Allure for this December - I am so excited to cruise again. It has been so long since I checked this page, and it's great that many of the concierges from 3 years ago are still with Royal. Is there anything new in the diamond and concierge lounges that I should know about, good or bad? And is there a page that discusses genies and who is on which ship? We did allure last November there is no concierge lounge , there is a diamond lounge and a suite lounge. If you are in grand suite or higher you can eat in suite restaurant CK , free drinks 5 to 8. Genies are for high end suites only on oasis class and newer. Link to comment Share on other sites More sharing options...
allennn Posted October 12, 2022 #3743 Share Posted October 12, 2022 On 8/18/2022 at 1:04 PM, paulinenpeter said: just wondering ... why does it matter who the "concierge" is??? Every concierge is different and some even have more power than others due to their connections and influence. Actually even every Genie is different. There are good ones and bad ones in each. Getting a good one of either can be the difference between an amazing experience and a so so experience. 1 Link to comment Share on other sites More sharing options...
Rare rudeney Posted October 12, 2022 #3744 Share Posted October 12, 2022 4 hours ago, AlohaLivin said: Not touching the electronic note comment 🤣🤣 Wow, never had anything like that happen with a concierge, definitely unexpected (hope he did well with recovery). But Nadja is great, one of the best ever and an all time favorite. Fingers crossed for our Grandeur sailings later this year, no idea who is there now. Before we left the ship, Nadja had let us know that Ricardo was doing well. I think he returned as concierge a few weeks later. As for the note-taking, I was in a Usenet group for Disney fans and we always did "trip reports" for our visits. I got in the habit of taking notes and writing reports for myself. I know it's a bit geeky and strange, but it has been fun to go back and read some of my reports from when we took the kids to Wal Disney World and on cruises over the years. I'm actually working on a full trip report for this cruise. I won't post it anywhere, but it will be on my computer (and on cloud backup) in case I want to go back later and refresh my memory. Who knows, when I'm gone, maybe the kids will get a kick out of reading them. 1 Link to comment Share on other sites More sharing options...
Rare DaKahuna Posted October 12, 2022 #3745 Share Posted October 12, 2022 We did a B2B the end of 8/29 -9/12 on Quantum and our Suite Concierge Romana was wonder. She went out of her way day in and day out for all her guest. When it came time to leave the ship, we met her in Bolaro's, where the B2B also gathered and she simply said to let her know when we were ready to leave. When we were ready, she walked us to the security stand at the gangway, bypassing everyone in line, and we said our goodbyes to her there. 3 hours ago, George C said: We did allure last November there is no concierge lounge , there is a diamond lounge and a suite lounge. If you are in grand suite or higher you can eat in suite restaurant CK , free drinks 5 to 8. Genies are for high end suites only on oasis class and newer. I thought the Allure, along with all Oasis class ships, did a 1100 - 2300 free drinks in the suite lounge and that only the Quantum class did drinks 5 - 8 in the suite lounge? Link to comment Share on other sites More sharing options...
wolfganghowell Posted October 12, 2022 #3746 Share Posted October 12, 2022 Thanks Longhorn. And HOOK EM HORNS! Wasn't Saturday a beautiful day? 🙂 49-0. WOW Link to comment Share on other sites More sharing options...
Merion_Mom Posted October 12, 2022 #3747 Share Posted October 12, 2022 13 hours ago, DaKahuna said: We did a B2B the end of 8/29 -9/12 on Quantum and our Suite Concierge Romana was wonder. She went out of her way day in and day out for all her guest. When it came time to leave the ship, we met her in Bolaro's, where the B2B also gathered and she simply said to let her know when we were ready to leave. When we were ready, she walked us to the security stand at the gangway, bypassing everyone in line, and we said our goodbyes to her there. I thought the Allure, along with all Oasis class ships, did a 1100 - 2300 free drinks in the suite lounge and that only the Quantum class did drinks 5 - 8 in the suite lounge? The 11 to11 on Oasis class ships is beer, wine, soda, water. All kinds of drinks = 5 to 8 P.M. 1 Link to comment Share on other sites More sharing options...
mconthehighseas Posted October 12, 2022 #3748 Share Posted October 12, 2022 16 hours ago, George C said: We did allure last November there is no concierge lounge , there is a diamond lounge and a suite lounge. If you are in grand suite or higher you can eat in suite restaurant CK , free drinks 5 to 8. Genies are for high end suites only on oasis class and newer. I meant suite lounge, not concierge lounge. Thank you for fixing that - it's been too long since we've cruised. And just like every other step up while cruising, once you have had a genie, it's hard to cruise without one! Link to comment Share on other sites More sharing options...
SherriZ366 Posted October 14, 2022 #3749 Share Posted October 14, 2022 On 10/11/2022 at 12:50 PM, AlohaLivin said: This is the best way to go, no doubt! Nadja on Symphony was so funny when we sailed with her in April, as we went down the elevator she said “watch me and don’t make eye contact with anyone” 😂🤣 That's funny about no eye contact!! 🤣 I would love to sail with her. 1 Link to comment Share on other sites More sharing options...
AlohaLivin Posted October 14, 2022 #3750 Share Posted October 14, 2022 10 minutes ago, SherriZ366 said: That's funny about no eye contact!! 🤣 I would love to sail with her. It seriously cracked me up, her being serious about it made it funnier. But I guess that she was right, this line of people were gong to walk right up and jump in front of the line, was better to pretend it wasn't happening 😇 She is great, so is Jennie on Symphony, I definitely hope that you get to sail with them! Link to comment Share on other sites More sharing options...
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