How does NCL upsell determine upsell price?

[usazhangjx]

I called upsell number 5 or 6 times in a week for my January 22nd Gem trip, I read there are people got upsell from inside to balcony for less than $100, I never receive such good offer, the best is from ocean view to an enclosed connecting door balcony for $150/pp. So my question is how does upsell department decide upsell price? Is it based on how much you already paid? Thank you in advance for your comments.

[Boschmann]

So far I've never been able to get an upsell so that $150 OV to BA looks good. NCL probably would not let that pricing secret out, especially here. It surely depends on your initial cost investment and availability of unsold rooms/categories, perhaps there is a loyalty (latitudes) or program (e.g. Casino at seas) factor also.

[Loonbeam]

Theirs a very complex system called a Yield Management System, that literally takes 100s of factors into account, including but not limited to demand for a particular cabin class, cabin, past sailing history, staffing, fuel costs, weather, time of year, state of person booking etc.

 

In short, the software is designed to milk maximum value for each cabin, so its going to figure out how much it thinks you will pay and that's the offer that comes up. It could quite literally change every 15 mins and vary from one person to another.

[zaknzoey]

I am not sure either. But I called the upsell dept like you OP, several times this week and they would not budge off of $1000 pp.

 

Called this morning about my cruise this Sunday, and went from Mini to 2 bdrm suite for total of $600! :D (for 3 of us)

[vstar1100]

Is it better to purchase a cabin and then wait for an upsell OR just wait to purchase the cabin in the last weeks leading up to the cruise. I realize it might be sold out, but that's not an issue for us. We just won't go on that cruise. We are very flexible.

[borisivan]

Had a similar question in a different thread, so apologies in advance. But this thread seems more directly related. ;)

 

I have 2 interior cabins next to each other (Me, wife, 3 kids -- family of 5 -- couldn't afford the family suite when I booked) for a sailing.

 

When NCL does an upsell, they get $ for the upgrade, and they get to resell the original cabin that was now vacated. I assume they do this because perhaps as they get closer to sailing, the odds of selling a suite to the public might get risky, whereas there might be more general demand for a regular cabin. Therefore, they reduce the risk of potentially sailing with the suite unsold.

 

So..... my question is... let's say they they are willing to offer someone with an interior cabin $1000 (total) to upgrade to a family suite (sounds like this happens occasionally). Since I have 2 interior cabins, wouldn't this be to NCL's advantage to offer that deal to me, for less? In other words, if they charged me $500 instead of $1000, now they have 2 interior rooms available to resell, instead of just 1. And they'll make more in the long run.

 

Seems like it's worth me pitching this to the upsell representative. :) But I'm new to this, so please correct me if I'm missing something in my logic here.

 

Thanks!

[Tantsee]

I called NCL to see about an upsell from inside to balcony. I was quoted $300 PP. I declined, then decided to call back the next week. I got the upsell for $125 PP. Not sure if it has to do with timing/demand or who you talk to!

[Loonbeam]

See my post above. Who you talk to doesn't matter in most cases (MAYBE they can adust OBC or a small amount).

 

I called NCL to see about an upsell from inside to balcony. I was quoted $300 PP. I declined, then decided to call back the next week. I got the upsell for $125 PP. Not sure if it has to do with timing/demand or who you talk to!

[CasinoCruzGirl]

I am not sure either. But I called the upsell dept like you OP, several times this week and they would not budge off of $1000 pp.

 

Called this morning about my cruise this Sunday, and went from Mini to 2 bdrm suite for total of $600! :D (for 3 of us)

 

Awesome deal

[CasinoCruzGirl]

Had a similar question in a different thread, so apologies in advance. But this thread seems more directly related. ;)

 

I have 2 interior cabins next to each other (Me, wife, 3 kids -- family of 5 -- couldn't afford the family suite when I booked) for a sailing.

 

When NCL does an upsell, they get $ for the upgrade, and they get to resell the original cabin that was now vacated. I assume they do this because perhaps as they get closer to sailing, the odds of selling a suite to the public might get risky, whereas there might be more general demand for a regular cabin. Therefore, they reduce the risk of potentially sailing with the suite unsold.

 

So..... my question is... let's say they they are willing to offer someone with an interior cabin $1000 (total) to upgrade to a family suite (sounds like this happens occasionally). Since I have 2 interior cabins, wouldn't this be to NCL's advantage to offer that deal to me, for less? In other words, if they charged me $500 instead of $1000, now they have 2 interior rooms available to resell, instead of just 1. And they'll make more in the long run.

 

Seems like it's worth me pitching this to the upsell representative. :) But I'm new to this, so please correct me if I'm missing something in my logic here.

 

Thanks!

 

You would only be able to cancel one of the rooms to upgrade. I tried this once to go from 2 balconys to a 2 bedroom suite and told no

[borisivan]

You would only be able to cancel one of the rooms to upgrade. I tried this once to go from 2 balconys to a 2 bedroom suite and told no

 

Yeah, someone mentioned something similar. Seems silly -- NCL could either have 2 rooms to resell and make money on, or one room to resell and make money on.

 

I wonder if it matters if they are booked and paid for by the same person, versus trying to combine 2 rooms that could potentially be purchased by 2 different people (i.e. brother & sister, etc), as I can envision there being a hassle trying to ensure that both parties really want to do this.

 

Oh well. I'm going to try anyway. It certainly seems like a better deal for NCL to do what I'm proposing, so if they don't allow it, I wonder why? Maybe I can get an explanation just for curiosity's sake and if so I'll share it with the forum.

[TMC]

Had a similar question in a different thread, so apologies in advance. But this thread seems more directly related. ;)

 

I have 2 interior cabins next to each other (Me, wife, 3 kids -- family of 5 -- couldn't afford the family suite when I booked) for a sailing.

 

When NCL does an upsell, they get $ for the upgrade, and they get to resell the original cabin that was now vacated. I assume they do this because perhaps as they get closer to sailing, the odds of selling a suite to the public might get risky, whereas there might be more general demand for a regular cabin. Therefore, they reduce the risk of potentially sailing with the suite unsold.

 

So..... my question is... let's say they they are willing to offer someone with an interior cabin $1000 (total) to upgrade to a family suite (sounds like this happens occasionally). Since I have 2 interior cabins, wouldn't this be to NCL's advantage to offer that deal to me, for less? In other words, if they charged me $500 instead of $1000, now they have 2 interior rooms available to resell, instead of just 1. And they'll make more in the long run.

 

Seems like it's worth me pitching this to the upsell representative. :) But I'm new to this, so please correct me if I'm missing something in my logic here.

 

Thanks!

 

 

Don't really know how they think. Maybe they figure they will not sell any more cabins at all at that point, so why not try to get more money out of existing passengers? And get them hooked on nicer rooms (balconies, suites, etc) fir the future....

[phissy]

We had the opposite experience.

Called and offered 750pp for OS. Said I needed to talk with hubby for that extra $1500 and decide if it is worth doing.

Called back next day and was quoted $1,000pp.no budging.

I had the name of first rep I spoke to. Long hold, then yes, we will honor the 750 offer. Would not have done it except that particular one is in prime location and first to get booked. Since it is twice the size of our "old" ca in and has two bathrooms, it was a good choice.

I am guessing those guests upgraded to bigger suite. :D

Sailing 1/30/16. POA

Edited January 22, 2016 by phissy

[electro]

Is the upsell dept open on the weekend?

[pooh/tigger]

Is the upsell dept open on the weekend?

 

 

No, weekdays only- 9 to 5

 

Regarding the upsell, we got the call on Jan 13th, called back and took their offer. We booked thru our PCC at Norwegian last summer. We took the unlimited drink package. Since we upgraded to a suite, does that mean we are eligible for all of the freebies (Unlimited drink, unlimited dine, $75 towards excursion, etc) they were offering all year or is that not included in upsell?

[mamagina]

I just came back from an upsell to the Haven on the Breakaway and we only got our original promo. They told me that because it is discounted you don't get all 4.

[pooh/tigger]

I just came back from an upsell to the Haven on the Breakaway and we only got our original promo. They told me that because it is discounted you don't get all 4.

 

 

Thanks. Makes sense. Worth trying, huh? :-)

[carontori]

Yeah, someone mentioned something similar. Seems silly -- NCL could either have 2 rooms to resell and make money on, or one room to resell and make money on.

 

I wonder if it matters if they are booked and paid for by the same person, versus trying to combine 2 rooms that could potentially be purchased by 2 different people (i.e. brother & sister, etc), as I can envision there being a hassle trying to ensure that both parties really want to do this.

 

Oh well. I'm going to try anyway. It certainly seems like a better deal for NCL to do what I'm proposing, so if they don't allow it, I wonder why? Maybe I can get an explanation just for curiosity's sake and if so I'll share it with the forum.

 

We had 2 rooms, booked in 2 different names and were able to upsell to the Garden Villa and cancel both cabins.

[Budget Queen]

Is it better to purchase a cabin and then wait for an upsell OR just wait to purchase the cabin in the last weeks leading up to the cruise. I realize it might be sold out, but that's not an issue for us. We just won't go on that cruise. We are very flexible.

 

In your case, absolutely, you can get some give away deals. The key - is, it doesn't matter if you go or not. I've been booking this way for years, with my add on trips. It can pay to be flexible, with the ability to make quick decisions- usually when you see a cruise you want, you better get on the phone right then. IF you decide to "think about it", "ask someone", that deal can be gone when you come back.

 

There are a good number of people that can pick up these last minute bargains, nice when you can take advantage of them. :)

[Boschmann]

We had 2 rooms, booked in 2 different names and were able to upsell to the Garden Villa and cancel both cabins.

 

I've been talking to them about this with three non-suite rooms I have. I started early so they haven't yet been wiling to upsell the GV yet. I'm afraid it will be offered to an OS first, so my attempt is to convince them they can get more from me. Carontori, do you mind disclosing how many days out and from what category you moved. I'd also be interested in total investment if you are willing to disclose that. joeboschmann at gmail dot com

[HowardK]

In the past I have called with a week before my cruise and paid a difference for an upgrade. i.e. I had a Studio booked for $545 and the BA Balcony category came to $786 for the current price that day and I paid the $241 difference. I just called the normal 1 800 number.

 

My question, which is simliar to pooh/tiggers in some aspects is-

 

I booked a Studio last month with 2 Promos (UBP/SDP) and if I upgrade last minute, do I lose my initial promos?

[Boschmann]

The difference is between an upgrade (you pay full current value difference) and upsell (discounted rate). Each can have it's advantages/disadvantages. If you book a non-suite w/two promos then upsell to a suite you will not get the current four promos. If you upgrade you will get the four. Your case is similar to mine as I booked under choose two. I would be able to upsell & keep them, but if I upgrade I would currently lose them as if I upgrade to a non-suite I would get only one. Some probably have been able to keep their old promos on an upgrade, but I have heard from others that said no. The inconsistency probably has something to do with final payments and how booked the ship is.

 

I advise you call the upsell number.

Edited January 23, 2016 by Boschmann

[borisivan]

We had 2 rooms, booked in 2 different names and were able to upsell to the Garden Villa and cancel both cabins.

 

Interesting. I too am curious re: whether or not you feel that having 2 rooms for them to re-sell ended up helping you in this process, or if they didn't really take it in to account. It really seems to me that if they were willing to upsell one cabin to a family suite for x dollars, that it would be better for them to upsell 2 cabins to the same family suite instead, since they can now resell 2. :)

[blueflower1968]

What is the upsell number? Or do we have to wait to receive a phone call?

[AtlantaCruiser72]

If I upsell from a Spa mini suite on the Epic to a Haven Suite that is not a "Spa" room, assuming we lose the complimentary thermal suite access? I know we keep our original promos, which is fine, just curios about the spa access.

Edited July 17, 2016 by AtlantaCruiser72