Denied boarding

[BNBR]

your analogy is fine.

 

now take that analogy and expand it. lets say this happened once at every meal. one person at breakfast, one at lunch and one at dinner. every day, 365 days a year. I bet the restaurant stops providing a new meal complimentary.

 

I worked in the restaurant business for quite some time. It does happen every day, every lunch and dinner. And customers know and expect restaurants to comp their meals and get upset when they don't. It gets taken advantage of all the time. The restaurants smile and say "thank you" anyways.

 

Look, it's irrelevant. We are talking about an expensive cruise vs a plate of chicken. I get it. But just pointing out that I don't think it's necessarily bad business for Carnival to do SOMETHING, anything, when their guest makes a mistake that costs them a vacation. We aren't talking about if they are required to, but I just don't quite like it.

 

Many are saying it's not even Carnivals fault, it's the officers. That's correct. In my business, we rely on USPS, UPS, and FedEx - when they screw up, it's not my fault, by my customers sure as heck expect me to remake their order, send it out, and pay for expedited service. And we do exactly that. We take the hit, no problem.

 

This topic is going on and on, it's just a matter of opinion as I pointed out in another post. Some prefer the militant "too bad, so sad" approach, some don't. Nobody is really right or wrong.

 

Too bad for the OP, and I hope they can salvage something.

[IndyDenise]

OP did not purchase the insurance. It would not matter how many layers Carnival wants to offer if people do not buy it.

 

I purchase private insurance so I am not familiar with their policy. So another question:

 

If the OP had purchased CCL insurance would it have covered them in this situation since only one person was actually denied boarding and the others chose not to go?

 

 

No because Carnival doesn't offer this ( at least from what I can see )

 

On HAL I could have cancelled for any reason , before the ship left and got 90% back.. So yes, with THAT insurance everyone would be refunded.

 

At that time HAL's coverage also extended to private bookings of air/pre and after cruise.

 

It was pricey but a good policy

 

 

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[Warm Breezes]

I worked in the restaurant business for quite some time. It does happen every day, every lunch and dinner. And customers know and expect restaurants to comp their meals and get upset when they don't. It gets taken advantage of all the time. The restaurants smile and say "thank you" anyways.

 

Look, it's irrelevant. We are talking about an expensive cruise vs a plate of chicken. I get it. But just pointing out that I don't think it's necessarily bad business for Carnival to do SOMETHING, anything, when their guest makes a mistake that costs them a vacation. We aren't talking about if they are required to, but I just don't quite like it.

 

Many are saying it's not even Carnivals fault, it's the officers. That's correct. In my business, we rely on USPS, UPS, and FedEx - when they screw up, it's not my fault, by my customers sure as heck expect me to remake their order, send it out, and pay for expedited service. And we do exactly that. We take the hit, no problem.

 

This topic is going on and on, it's just a matter of opinion as I pointed out in another post. Some prefer the militant "too bad, so sad" approach, some don't. Nobody is really right or wrong.

 

Too bad for the OP, and I hope they can salvage something.

 

USPS, UPS, and Fed Ex is a service you use and pay for. If they fail then it is on you to make it correct for your customers and then go back on them to fix it for you. The "Officers" you refer to are the Government representatives enforcing our government laws. It is up to the passenger to have what he needs to board, it is not up Carnival to provide that for them. This is a direct relationship between the Government and the Passenger. There is a big difference here than in your scenario.

[sparks1093]

No because Carnival doesn't offer this ( at least from what I can see )

 

On HAL I could have cancelled for any reason , before the ship left and got 90% back.. So yes, with THAT insurance everyone would be refunded.

 

At that time HAL's coverage also extended to private bookings of air/pre and after cruise.

 

It was pricey but a good policy

 

 

Sent from my iPhone using Forums

 

I googled HAL's CFAR policy and found this "This waiver allows you, for any reason, to cancel up to 24 hours prior to the start of your scheduled travel arrangements made by Holland America Line and receive a money back refund equal to 80% of the prepaid," so it looks like it wouldn't have worked, either (although if it had a clause saying that lost documentation was a covered loss then that would have helped).

[SadieN]

I agree with others. BF should have been sent home on a bus or train, both of which don't require an ID to travel. Or put up in a hotel until you returned.

 

 

Not entirely true, there are several instances where Greyhound requires picture ID, especially when someone else has purchased the ticket.

 

 

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[PoppyandNana]

I have heard of people losing their passports while on cruises in Europe and when they reported the loss to the cruise line they were put ashore. Fortunately for them they were able to get replacement passports quickly and join up with the cruise. (And if the kid was under 16 he wouldn't need a photo ID through port security.)

 

I'm always amazed at the number of people who swear by the gods that taking one's passport ashore is a disaster just waiting to happen. Absolutely convinced they'd I'll be mugged within hours of going ashore. I don't understand why cruise lines tell passengers to leave their passports in their cabin. They aren't the ones in a foreign country without a passport. Your drivers license from Kansas? Good luck in China.

Edited August 11, 2016 by PoppyandNana

[Elaine5715]

18 is a little young to fend for yourself to get to the next Caribbean port unexpectedly, but he certainly should of been capable of getting on a bus or train back home. Also, there were two parents there. One of them could have stayed behind with dude if that's what it took. For sure we would have exercised one of these options rather than all 5 lose out on the experience and the money for 5 all lost - surely paid by mom and dad.

 

OP said the daughter would have been miserable and unhappy the whole time without him, so everyone loses out? I don't think so. I remember when I was 18, my boyfriend and I followed one another track to track. Family vacations had its limits though. My parents never believed in taking other people's kids but so far away from home. And if he was planning to go but then couldn't, I knew it was in my own best interest to get over it. You better act like you're thankful for a family vacation even if you were just dying inside without him there.:rolleyes:

 

Don't people argue all the time that 18 is old enough to be on Serenity because they are in the military? So an 18 yr can't manage traveling home alone but could drive a tank in Iran?

[sparks1093]

I'm always amazed at the number of people who swear by the gods that taking one's passport ashore is a disaster just waiting to happen. Absolutely convinced they'd I'll be mugged within hours of going ashore. I don't understand why cruise lines tell passengers to leave their passports in their cabin. They aren't the ones in a foreign country without a passport. Your drivers license from Kansas? Good luck in China.

 

If I'm going ashore in China I am taking my passport. If I am going ashore in Nassau not so much.

[sparks1093]

You seem to have a comprehension issue in understanding laws . Carnival and all cruise lines departing from US Ports are REQUIRED/MANDATED/MUST COMPLY with the United States of America's laws enforced by Customs and Border Protection (CBP). This includes that on-coming passengers present the proper identification to board the ship. Period. That is why each person must present the documents for inspection prior to entering security checks.

 

If passengers lose their documents because they failed to secure them after being permitted to board, that's their problem to manage re-entry to the country on return with Customs and Border Protection (CBP) . At port, the loss of photo id will be managed by Ship Security.

 

Yep and the cruise line can be fined if they knowingly allow someone to board without the correct documentation.

[First and Ten]

I give the OP credit....even tho the BF was 18, he is still a young adult and I am just assuming he isn't a world traveler, especially alone. You did the right and RESPONSIBLE thing in that you didn't leave him on his own. Sounds like leaving his wallet was an accident, I don't think he did it on purpose. If it was my son and the parents of the girl he was dating did this to him, we would have a problem

 

All these posters who said to just dump the kid on side of road, what if it was your spouse who left their wallet/purse with their ID, would you just say "OK Hunni, well the bus stop is 1 mile away, we will see you when we get back"? Probably not, right :rolleyes:

Edited August 11, 2016 by First and Ten

[Smart Arsenal Fan]

As others said before, slippery slope for Carnival for every sob story.

 

Coulda, shoulda, woulda, scenario:

 

Dad: "Ok, all you guys go on ahead and board... me and Forgetful Fred will go collect the wallet, get a hotel for the night and catch up to you to you guys in the first port."

 

F.F.: "Thank you, Sir, I promise I will work to reimburse you for your out of pocket expenses."

All Others: "Yay! The entire trip is not ruined and we are all taking responsibility for our own actions!"

And, scene. ;)

[StolidCruiser]

I give the OP credit....even tho the BF was 18, he is still a young adult and I am just assuming he isn't a world traveler, especially alone. You did the right and RESPONSIBLE thing in that you didn't leave him on his own. Sounds like leaving his wallet was an accident, I don't think he did it on purpose. If it was my son and the parents of the girl he was dating did this to him, we would have a problem

 

All these posters who said to just dump the kid on side of road, what if it was your spouse who left their wallet/purse with their ID, would you just say "OK Hunni, well the bus stop is 1 mile away, we will see you when we get back"? Probably not, right :rolleyes:

 

I wouldn't have to (but I would) because my spouse would be the one shoving me on the ship and saying "Don't worry about me, I'll be fine."

 

That's what adults do when they screw up - they take responsibility. When minor children are involved that's a completely different scenario.

 

It still doesn't change anything about the OP's audacity to expect reimbursement (in even as small as a gratuitous way) by Carnival for their own party's uninsured misfortune.

[berrieh]

Look, it's irrelevant. We are talking about an expensive cruise vs a plate of chicken. I get it. But just pointing out that I don't think it's necessarily bad business for Carnival to do SOMETHING, anything, when their guest makes a mistake that costs them a vacation. We aren't talking about if they are required to, but I just don't quite like it.

 

Many are saying it's not even Carnivals fault, it's the officers. That's correct. In my business, we rely on USPS, UPS, and FedEx - when they screw up, it's not my fault, by my customers sure as heck expect me to remake their order, send it out, and pay for expedited service. And we do exactly that. We take the hit, no problem.

 

This topic is going on and on, it's just a matter of opinion as I pointed out in another post. Some prefer the militant "too bad, so sad" approach, some don't. Nobody is really right or wrong.

 

Too bad for the OP, and I hope they can salvage something.

 

It's not the officer's "fault" either frankly but the young man in OP's party (and the adults who didn't double check IDs at each stop...my family always does, and we all show each other to be responsible). The officers did their job. They did nothing blameworthy or malicious, just upheld an important law for passenger safety.

 

It's unfortunate this happened, and I feel sorry for OP, but if I lose my purse somewhere, the store/restaurant/hotel isn't going to pay me back for the cash in it or my phone, if they go missing. Holding Carnival to a standard that they should refund guests or give them credit for their own totally preventable mistakes or even tragedies is a bit odd to me. No business does that.

[elliair]

I give the OP credit....even tho the BF was 18, he is still a young adult and I am just assuming he isn't a world traveler, especially alone. You did the right and RESPONSIBLE thing in that you didn't leave him on his own. Sounds like leaving his wallet was an accident, I don't think he did it on purpose. If it was my son and the parents of the girl he was dating did this to him, we would have a problem

 

All these posters who said to just dump the kid on side of road, what if it was your spouse who left their wallet/purse with their ID, would you just say "OK Hunni, well the bus stop is 1 mile away, we will see you when we get back"? Probably not, right :rolleyes:

 

No, I wouldn't leave anyone behind, but then again we never travel without trip insurance. There's a lesson in here for someone.

[cruizinisthebest]

Don't people argue all the time that 18 is old enough to be on Serenity because they are in the military? So an 18 yr can't manage traveling home alone but could drive a tank in Iran?

Ok well first, I don't get into Serenity/military arguments, so I can't relate to the reference. Second, I specifically said he should be able to get home on his own but that trying to figure out how to get to the next port might be a little more tricky on the fly. You also seem to agree that he should be able to get HOME, so I'm not sure what you're disagreeing with in my post.

 

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[cruizinisthebest]

If I'm going ashore in China I am taking my passport. If I am going ashore in Nassau not so much.

Agreed. Plus on a cruise, authorities know if you've made it back onboard and will see to it that your documents are left at the pier with the local authorities if you don't. On a land trip there is no such check and balance. Therefore when I cruise, I will continue to leave my documents in the safe....safe.

 

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[sparks1093]

As others said before, slippery slope for Carnival for every sob story.

 

Coulda, shoulda, woulda, scenario:

 

Dad: "Ok, all you guys go on ahead and board... me and Forgetful Fred will go collect the wallet, get a hotel for the night and catch up to you to you guys in the first port."

 

F.F.: "Thank you, Sir, I promise I will work to reimburse you for your out of pocket expenses."

All Others: "Yay! The entire trip is not ruined and we are all taking responsibility for our own actions!"

And, scene. ;)

 

It's problematic getting to the next port because they didn't have passports and even if they did cruise lines are not as inclined to allow this as they used to be and have tightened when they will allow it.

[First and Ten]

No, I wouldn't leave anyone behind, but then again we never travel without trip insurance. There's a lesson in here for someone.

 

Let me ask, can you get insurance for basically "forgetting" boarding papers?

Edited August 11, 2016 by First and Ten

[chocolate melting cake]

We had a similar incident years ago on an Alaskan cruise. Our friend left his passport in his suitcase which had been loaded on the ship. He was left outside and we (5 of us including his wife) were waiting just past the guards. The ship was scheduled to leave at 5:00-----we were told that Carnival called the TSA and were given these ORDERS (remember, Carnival can only do what TSA authorizes) If his suitcase wasn't found he could board under armed guard, be escorted to the brig where he'd remain till the suitcase was found and the passport retrieved! Luckily they located his suitcase at 4:30, brought it out and he handed the passport to the guards, because I honestly feel his wife would have made him stay in the brig overnight-she was that ticked off!

 

P.S. His wife had him apologize to us each night at dinner, got a mink purse in Juneau, and made him get her a dog she'd wanted for a long time as payback for our 4 1/2 hour wait.

[sparks1093]

Let me ask, can you get insurance for basically "forgetting" boarding papers?

 

It is not uncommon for travel insurance policies to cover lost or stolen travel documentation. This might come under the lost category.

[skywalkr2]

All I can say is - this really really sucks. Sorry this happened to you.

[skywalkr2]

We had a similar incident years ago on an Alaskan cruise. Our friend left his passport in his suitcase which had been loaded on the ship. He was left outside and we (5 of us including his wife) were waiting just past the guards. The ship was scheduled to leave at 5:00-----we were told that Carnival called the TSA and were given these ORDERS (remember, Carnival can only do what TSA authorizes) If his suitcase wasn't found he could board under armed guard, be escorted to the brig where he'd remain till the suitcase was found and the passport retrieved! Luckily they located his suitcase at 4:30, brought it out and he handed the passport to the guards, because I honestly feel his wife would have made him stay in the brig overnight-she was that ticked off!

 

P.S. His wife had him apologize to us each night at dinner, got a mink purse in Juneau, and made him get her a dog she'd wanted for a long time as payback for our 4 1/2 hour wait.

 

This is a great story. It would be have been cool to actually see the brig on the ship anyway :)

[sparks1093]

We had a similar incident years ago on an Alaskan cruise. Our friend left his passport in his suitcase which had been loaded on the ship. He was left outside and we (5 of us including his wife) were waiting just past the guards. The ship was scheduled to leave at 5:00-----we were told that Carnival called the TSA and were given these ORDERS (remember, Carnival can only do what TSA authorizes) If his suitcase wasn't found he could board under armed guard, be escorted to the brig where he'd remain till the suitcase was found and the passport retrieved! Luckily they located his suitcase at 4:30, brought it out and he handed the passport to the guards, because I honestly feel his wife would have made him stay in the brig overnight-she was that ticked off!

 

P.S. His wife had him apologize to us each night at dinner, got a mink purse in Juneau, and made him get her a dog she'd wanted for a long time as payback for our 4 1/2 hour wait.

 

It would have been CBP, not TSA, and I know of no authority whereby they could order a private company to detain a US citizen, much less cause them to be incarcerated.

[BNBR]

I give the OP credit....even tho the BF was 18, he is still a young adult and I am just assuming he isn't a world traveler, especially alone. You did the right and RESPONSIBLE thing in that you didn't leave him on his own. Sounds like leaving his wallet was an accident, I don't think he did it on purpose. If it was my son and the parents of the girl he was dating did this to him, we would have a problem

 

All these posters who said to just dump the kid on side of road, what if it was your spouse who left their wallet/purse with their ID, would you just say "OK Hunni, well the bus stop is 1 mile away, we will see you when we get back"? Probably not, right :rolleyes:

 

I agree. 18 is still a very young adult, almost a child. You certainly don't leave someone like that alone, without their wallet or ID, hundreds of miles from home.

 

Who could even enjoy a cruise in such circumstances?

[KCMiller]

I agree. 18 is still a very young adult, almost a child. You certainly don't leave someone like that alone, without their wallet or ID, hundreds of miles from home.

 

Who could even enjoy a cruise in such circumstances?

 

Me!! I could!!

 

I'm sorry, but if this young man was considered old enough to escort his girlfriend on a cruise with her family, I'm guessing he considers himself an adult. The OP made a decison for the group to forgo their vacation instead of leaving the young man behind, and that's fine if that was her decision. I have no idea what I would do in that circumstance, but I'm inclined to think that an 18 year old male, old enough to go fight in a war, old enough to vote, old enough to go away to college, is old enough to get on a Grayhound bus. A different kind of adventure, to be sure - not a perfect solution, by any means. But I would have a lot of respect for a young man who insisted on doing this. Again, no idea what the OP's circumstances were. Maybe the young man was unable to travel independently. Maybe it didn't occur to any of them that it was an option. But big picture-wise, I would not have scuttled an entire family's vacation because of a boyfriend's mistake. Boyfriends are temporary, especially at that age. Unless they show a lot of maturity and selflessness, by taking one for the team and graciously taking the Grayhound bus back home.

 

And just for the record, I have two grown sons, and if this had happened to either of them, and they called me from the port to ask my advice, I would have suggested that they apologize profusely and find the nearest bus terminal.

 

 

JMO,

 

KC

Edited August 11, 2016 by KCMiller