fmigali Posted November 11, 2016 #1 Share Posted November 11, 2016 New to NCL and even newer to the upsell to the suite process. We sail on Sunday I upsold to a 2-bedroom family suite, Tuesday. I reprinted my documents today, they show the correct suite number. However, there is no indication on the paperwork that I have a suite. How does the staff at the pier know I have a suite and allow me to suite check-in? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted November 11, 2016 #2 Share Posted November 11, 2016 New to NCL and even newer to the upsell to the suite process. We sail on Sunday I upsold to a 2-bedroom family suite, Tuesday. I reprinted my documents today, they show the correct suite number. However, there is no indication on the paperwork that I have a suite. How does the staff at the pier know I have a suite and allow me to suite check-in? The port staff have a list of suite numbers and guest names. they will check you off as you enter the suites check-in line/area. Link to comment Share on other sites More sharing options...
fmigali Posted November 11, 2016 Author #3 Share Posted November 11, 2016 Let me ask this, I am trying to surprise my wife and would really like to do it when she walks in the room. Any chance we can check-in at the regular counter? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
ncklhaus Posted November 11, 2016 #4 Share Posted November 11, 2016 (edited) Let me ask this, I am trying to surprise my wife and would really like to do it when she walks in the room. Any chance we can check-in at the regular counter? Sent from my iPhone using Forums You probably could, but there is a separate waiting area for suite guests. They are escorted onto the ship ahead of everyone else and go to lunch in the suite dining room. It is a fun little extra on the first day. Which ship are you on? ETA: I see you are sailing on the Jewel. I see no reason you couldn't surprise her. Have fun and let us know how it goes. Edited November 11, 2016 by ncklhaus Link to comment Share on other sites More sharing options...
808cruisef Posted November 11, 2016 #5 Share Posted November 11, 2016 I have a two bedroom suite on the jewel in February. What is your cabin number? Please post pics if possible. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
fmigali Posted November 11, 2016 Author #6 Share Posted November 11, 2016 I have a two bedroom suite on the jewel in February. What is your cabin number? Please post pics if possible. Sent from my iPhone using Forums We are in 11506 and I do plan to do a thorough review of the room because there is not a lot of info on that specific room. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
emcelh Posted November 11, 2016 #7 Share Posted November 11, 2016 (edited) You probably could, but there is a separate waiting area for suite guests. They are escorted onto the ship ahead of everyone else and go to lunch in the suite dining room. It is a fun little extra on the first day. Which ship are you on? ETA: I see you are sailing on the Jewel. I see no reason you couldn't surprise her. Have fun and let us know how it goes. The only problem might be getting your key card. At some ports they are held at the suite check in area. Edited November 11, 2016 by emcelh Link to comment Share on other sites More sharing options...
suesings Posted November 11, 2016 #8 Share Posted November 11, 2016 We will be in a 2 bedroom Family Suite on the Jewel over thanksgiving. It will be our first cruise on NCL. Are the signs for Suite checkin easy to find? What time would you recommend getting to the Port in San Pedro/Long Beach? Thanks! Link to comment Share on other sites More sharing options...
marelind Posted November 11, 2016 #9 Share Posted November 11, 2016 When we checked in for the Haven in San Pedro in October the cards were not held in the VIP suites lounge/area, they were behind the check-in counter. It might be difficult unless you handed the person at the counter a note that explained the situation, and then they could go get the cards from the suites card holder. If it was my spouse who made me stand in the long, long, long check-in line for 45 minutes when we could have walked up to the suites check-in, and then didn't let me enjoy the VIP suites area and lunch in the suites restaurant, just so I could be surprised at the room, I'd be :mad: Just sayin'.... Link to comment Share on other sites More sharing options...
dexddd Posted November 11, 2016 #10 Share Posted November 11, 2016 What marelind said. Some ports there is separate security line, separate and quick check-in line, suite waiting area, one of first groups escorted onto ship. If you get there much before 1 p.m. you may or may not be able to drop stuff off in room. Just tell her you are VIP or paid some type of faster to the fun like Carnival has and then you can spring the room on her whenever you get there. Link to comment Share on other sites More sharing options...
fmigali Posted November 11, 2016 Author #11 Share Posted November 11, 2016 When we checked in for the Haven in San Pedro in October the cards were not held in the VIP suites lounge/area, they were behind the check-in counter. It might be difficult unless you handed the person at the counter a note that explained the situation, and then they could go get the cards from the suites card holder. If it was my spouse who made me stand in the long, long, long check-in line for 45 minutes when we could have walked up to the suites check-in, and then didn't let me enjoy the VIP suites area and lunch in the suites restaurant, just so I could be surprised at the room, I'd be :mad: Just sayin'.... I know! I keep going back and forth on this. Maybe, I'll just tell her I purchased "priority" check-in since we have the kids? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
fmigali Posted November 11, 2016 Author #12 Share Posted November 11, 2016 What marelind said. Some ports there is separate security line, separate and quick check-in line, suite waiting area, one of first groups escorted onto ship. If you get there much before 1 p.m. you may or may not be able to drop stuff off in room. Just tell her you are VIP or paid some type of faster to the fun like Carnival has and then you can spring the room on her whenever you get there. Thank you. I think this is exactly what I will do! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
pisenor Posted November 11, 2016 #13 Share Posted November 11, 2016 Just tell her you are VIP or paid some type of faster to the fun like Carnival has and then you can spring the room on her whenever you get there. This is the strategy I plan on using for my DW`s birthday cruise (which she is not aware of). She thinks we are sailing in a balcony cabin for a normal vacation. Let me ask this, I am trying to surprise my wife and would really like to do it when she walks in the room. I composed a fake letter from NCL to justify why we will be expected to board with the suite guests. Here is a copy of the letter `NCL` will send us before our sail date. We are staying in the Haven and she has no idea about it. I booked the haven 22 months before we sail so it has been killing me to keep the secret from her. Thank God she does not visit this site ;). Have a look, you might be able to fabricate a similar one to help throw DW of the scent.... NCL Letter.pdf Link to comment Share on other sites More sharing options...
Da-Painter Posted November 11, 2016 #14 Share Posted November 11, 2016 One of the nice benefits of a suite is the check-in process. After you get through the initial port security line, sometimes there is a person directing you to the check-in lines. Your suite cabin is recognized by the S* code in front of your cabin number, or a similar code. The suites check-in is usually at the far end of the check in lines. We informed the person we were in a suite and they took us to the Latitudes check in line, when we noticed the sign for the suite check-in line, we have had suites before, so make sure you are in the Suites check-in line. There will usually be no waiting to get checked in. After the initial paper work, you will be escorted to the Suite Lounge, here you will likely meet your butler and concierge, they will have your cabin cards waiting for you. There will also be food and refreshments for you. When you are ready to go to your cabin, you will be escorted to either your cabin, or to Cagney's for lunch, the afternoon lunch is great. You will bypass all lines, sometimes using special elevators to get on board. Usually your butler will show you how to use the coffee makers in the cabin, DVD movie lists, suite room menus, Cagney's breakfast and lunch hours, give you additional information for how to contact them, etc. I understand wanting to surprise the family, and the initial check-in will surprise and impress them, I guarantee you this. On our cruise last week, I heard a suite couple complain to the concierge they were directed to the regular line, waited 30 minutes to check-in, did not get escorted, etc. The check-in is one of the perks you are paying for, take advantage of it, you should be spoiled, and will really appreciate the benefits of the suite. Enjoy.:) Link to comment Share on other sites More sharing options...
fmigali Posted November 11, 2016 Author #15 Share Posted November 11, 2016 One of the nice benefits of a suite is the check-in process. After you get through the initial port security line, sometimes there is a person directing you to the check-in lines. Your suite cabin is recognized by the S* code in front of your cabin number, or a similar code. The suites check-in is usually at the far end of the check in lines. We informed the person we were in a suite and they took us to the Latitudes check in line, when we noticed the sign for the suite check-in line, we have had suites before, so make sure you are in the Suites check-in line. There will usually be no waiting to get checked in. After the initial paper work, you will be escorted to the Suite Lounge, here you will likely meet your butler and concierge, they will have your cabin cards waiting for you. There will also be food and refreshments for you. When you are ready to go to your cabin, you will be escorted to either your cabin, or to Cagney's for lunch, the afternoon lunch is great. You will bypass all lines, sometimes using special elevators to get on board. Usually your butler will show you how to use the coffee makers in the cabin, DVD movie lists, suite room menus, Cagney's breakfast and lunch hours, give you additional information for how to contact them, etc. I understand wanting to surprise the family, and the initial check-in will surprise and impress them, I guarantee you this. On our cruise last week, I heard a suite couple complain to the concierge they were directed to the regular line, waited 30 minutes to check-in, did not get escorted, etc. The check-in is one of the perks you are paying for, take advantage of it, you should be spoiled, and will really appreciate the benefits of the suite. Enjoy.:) Thank You you for the advice! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
roger001 Posted November 11, 2016 #16 Share Posted November 11, 2016 (edited) I'd let the surprise begin at check in. Suite priority check in privileges are a big part of the suite experience I think. As soon as she and you are escorted to the separate waiting area for suite guests, she's going to be delighted. This assumes arriving before boarding has begun. And additionally, she might enjoy the suite guest lunch at Modernos. Edited November 11, 2016 by roger001 Link to comment Share on other sites More sharing options...
tel2 Posted November 11, 2016 #17 Share Posted November 11, 2016 This is the strategy I plan on using for my DW`s birthday cruise (which she is not aware of). She thinks we are sailing in a balcony cabin for a normal vacation. I composed a fake letter from NCL to justify why we will be expected to board with the suite guests. Here is a copy of the letter `NCL` will send us before our sail date. We are staying in the Haven and she has no idea about it. I booked the haven 22 months before we sail so it has been killing me to keep the secret from her. Thank God she does not visit this site ;). Have a look, you might be able to fabricate a similar one to help throw DW of the scent.... Brilliant letter! Link to comment Share on other sites More sharing options...
Rare LAFFNVEGAS Posted November 11, 2016 #18 Share Posted November 11, 2016 This is the strategy I plan on using for my DW`s birthday cruise (which she is not aware of). She thinks we are sailing in a balcony cabin for a normal vacation. I composed a fake letter from NCL to justify why we will be expected to board with the suite guests. Here is a copy of the letter `NCL` will send us before our sail date. We are staying in the Haven and she has no idea about it. I booked the haven 22 months before we sail so it has been killing me to keep the secret from her. Thank God she does not visit this site ;). Have a look, you might be able to fabricate a similar one to help throw DW of the scent.... LOVE It!!! That is really good letter:D To the OP, please do not deprive your DW of the Suite Check in Process. I personally would just go right to the Suite Check in Immediately. BTW did you say the Jewel out of San Pedro, I have checked in a few times for Suites in San Pedro, the first part of the check in is actually clumped together with Mini Suites and cabins on the higher decks so that may not seem out of the ordinary. it will be when they have you go over to the far right section to get you key cards in the Suite area that will be the give away :D;) A year ago today I was on the Jewel in our favorite Suite 10666. Believe me Suites on NCL are truly the Best and starting with the Check in process :) Link to comment Share on other sites More sharing options...
dexddd Posted November 11, 2016 #19 Share Posted November 11, 2016 This is the strategy I plan on using for my DW`s birthday cruise (which she is not aware of). She thinks we are sailing in a balcony cabin for a normal vacation. I composed a fake letter from NCL to justify why we will be expected to board with the suite guests. Here is a copy of the letter `NCL` will send us before our sail date. We are staying in the Haven and she has no idea about it. I booked the haven 22 months before we sail so it has been killing me to keep the secret from her. Thank God she does not visit this site ;). Have a look, you might be able to fabricate a similar one to help throw DW of the scent.... That letter is a great idea. Link to comment Share on other sites More sharing options...
Poco Easy Honey Posted November 11, 2016 #20 Share Posted November 11, 2016 We are in 11506 and I do plan to do a thorough review of the room because there is not a lot of info on that specific room. Sent from my iPhone using Forums Looking forward to your review. We are in that same room on the Nov. 25 Panama Canal cruise. Link to comment Share on other sites More sharing options...
brookie848 Posted November 11, 2016 #21 Share Posted November 11, 2016 (edited) I composed a fake letter from NCL to justify why we will be expected to board with the suite guests. Here is a copy of the letter `NCL` will send us before our sail date. We are staying in the Haven and she has no idea about it. I booked the haven 22 months before we sail so it has been killing me to keep the secret from her. Thank God she does not visit this site ;). Have a look, you might be able to fabricate a similar one to help throw DW of the scent.... Please realize that you will get a special Haven welcome letter about 6 weeks before your cruise. This will include your Haven luggage tags. So be aware that you may need to intercept that as well! And I agree with the other posters -- do not skip the expedited check in. It is definitely a perk we love. Edited November 11, 2016 by brookie848 Link to comment Share on other sites More sharing options...
fmigali Posted November 11, 2016 Author #22 Share Posted November 11, 2016 Please realize that you will get a special Haven welcome letter about 6 weeks before your cruise. This will include your Haven luggage tags. So be aware that you may need to intercept that as well! We were upsold on Tuesday so we don't get that stuff. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
pisenor Posted November 11, 2016 #23 Share Posted November 11, 2016 Thanks for all the positive feedback on the letter. OP, I am glad you like the idea. Please realize that you will get a special Haven welcome letter about 6 weeks before your cruise. This will include your Haven luggage tags. So be aware that you may need to intercept that as well! And I agree with the other posters -- do not skip the expedited check in. It is definitely a perk we love. I am fully aware of the welcome letter and luggage tags. We are not on home delivery for our mail, we need to retrieve from our local postal outlet and that is a job I do. DW never picks up the mail. Thanks for that reminder though. Hopefully we will make it all the way to the Haven lounge before the cat is out of the bag. We will see...... OP, good luck with your surprise. Link to comment Share on other sites More sharing options...
Mizzori Posted November 11, 2016 #24 Share Posted November 11, 2016 I surprised Hubby on the cruise I am currently sailing breakaway ny to bahamas Nov 7-13. Told hubby just follow my lead and we are sneaking into the haven using our old passes. He followed me and he was like oh my we are going to jail. Lol then he caught on. Sent from my SCH-I545 using Tapatalk Link to comment Share on other sites More sharing options...
maja651 Posted November 12, 2016 #25 Share Posted November 12, 2016 We are in 11506 and I do plan to do a thorough review of the room because there is not a lot of info on that specific room. Sent from my iPhone using Forums That is the exact room we are in for our Christmas sailing. Looking forward to your review! Link to comment Share on other sites More sharing options...
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