MargateKev Posted December 28, 2016 #301 Share Posted December 28, 2016 Hi all, Just logged on to NCL.com. Itinerary still shows the same as before (version 2). Sent from my iPhone using Forums The second edition of the revised itinerary is loaded on the 5th January cruise roll call, together with lots of discussion. Have you looked there? Link to comment Share on other sites More sharing options...
ogie oglethorpe Posted December 28, 2016 #302 Share Posted December 28, 2016 Hi all, Apparently it's been updated in the US as they were back to work yesterday. The European side of NCL was still on Xmas shutdown yesterday so that might explain why there is a delay in getting the revised itinerary out perhaps? Come on NCL it's a small world now in communications....someone press a button! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Aburn09 Posted December 28, 2016 #303 Share Posted December 28, 2016 I've been pushed back and forth between my travel agent and NCL customer service.......If i take the 20% cruise discount that's been offered if i go on the cruise it out works out at £146.50pp which is pathetic as we have paid £1598pp to go on this cruise !! NCL won't commit to whether they will refund the full amount ie £1598pp until I've cancelled the entire holiday !!.........I can't do that as we will then be left with no holiday at all and then we could be seriously out of pocket if they decide to just refund the cruise only amount so we are being forced whether we like it or not to take the NCL cruise !!!! This all has been handled very badly by NCL and would make me think twice about booking with them again !!! Link to comment Share on other sites More sharing options...
ogie oglethorpe Posted December 28, 2016 #304 Share Posted December 28, 2016 Hi all, For all the European passengers....I've just spoken to a guy called Alessandro from NCL who has confirmed the new itinerary change posted on here. He said European guests will be receiving confirmation shortly. Hope this helps? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
rscales2 Posted December 28, 2016 #305 Share Posted December 28, 2016 I am on January 16 cruise it looks like they have not fix the problems. Do anyone knows can they make every port from Singapore to Australia with the slow speed of the Stars. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
rscales2 Posted December 28, 2016 #306 Share Posted December 28, 2016 I resolve to myself once I get on the ship I going to have a great time even though I'm very disappointed with NCL. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
biker@sea Posted December 28, 2016 #307 Share Posted December 28, 2016 Please don't encourage that! After all don't shoot the messengers, they just work for the company! I'm on that cruise, always attend the M&G and can think of nothing worse than irate people attending who only want to air their grievances. I'm hoping our meeting will be the typical pleasant get together I'm used to experiencing. On another topic I have just had a new itinerary emailed out by NCL for the January 5th cruise. We are leaving Singapore at 6pm, on time Day 1. Nha Trang is back, but we arrive in Ho Chi Min later -3pm. My guess is the overnight in Singapore was scheduled incase the part needed was ready, overnight in Ho Chi Min to work on the Azipod. I'm thinking it's not ready so there's no reason to stay overnight in Singapore. (Just guessing as I'm not an engineer and I love Cheng and co's technical explanations). Either way-I'm looking forward to my mystery cruise. It could be interesting and hopefully there will still be plenty of fun, happy people onboard. After all I don't travel to escape life I travel so that life doesn't escape me! I'm still on a cruise where apart from Hong Kong and the Singapore Airport(Changi) I haven't seen before!:) Please do try to help your fellow C.C. members at the M&G. NCL does say they want to hear our problems on the ship. And Those Messengers, Well they might have a clue on what's happening about the ship that broke that they were operating . . Link to comment Share on other sites More sharing options...
Hoya NICU RN Posted December 28, 2016 #308 Share Posted December 28, 2016 I am on January 16 cruise it looks like they have not fix the problems. Do anyone knows can they make every port from Singapore to Australia with the slow speed of the Stars. Sent from my iPad using Forums I believe they think the final fixes will be accomplished during the 2-day Singapore port call. Sent from my XT1254 using Forums mobile app Link to comment Share on other sites More sharing options...
1967clairem Posted December 28, 2016 #309 Share Posted December 28, 2016 Looks like no-one at UK NCL Guest relations has much of a clue regarding the 2nd itinerary change.... Well guys looks like we are booked on a Wallace Arnold mystery tour! Link to comment Share on other sites More sharing options...
1967clairem Posted December 28, 2016 #310 Share Posted December 28, 2016 I am advised that "The Federal Maritime Commission" Is an organisation which specifically helps to resolve disputes involving cruise vessel operators and passengers...I understand several passengers have already contacted them to express their concerns Link to comment Share on other sites More sharing options...
chengkp75 Posted December 28, 2016 #311 Share Posted December 28, 2016 I am advised that "The Federal Maritime Commission" Is an organisation which specifically helps to resolve disputes involving cruise vessel operators and passengers...I understand several passengers have already contacted them to express their concerns For a cruise that does not call at any US ports, or that doesn't involve unfair practices against US flag cruise ship operations in the area of the world involved, I don't believe the FMC has any jurisdiction to involve itself with this issue. Link to comment Share on other sites More sharing options...
Aburn09 Posted December 29, 2016 #312 Share Posted December 29, 2016 (edited) For those thinking of taking the time to write an email to NCL guest services about the poor way they have handled the paltry 20% cruise only discount they are offering on the 5th January cruise all i can say is don't waste your time as i have written two different emails to them over the last week and got exactly the same word perfect email response !! It looks like one automated email from NCL fits all enquiries ?? This just shows what little regard they have for us fare paying passengers !! Edited December 29, 2016 by Aburn09 Link to comment Share on other sites More sharing options...
ogie oglethorpe Posted December 29, 2016 #313 Share Posted December 29, 2016 As of now STILL waiting for official confirmation of the new itinerary change (version 3)! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Aburn09 Posted December 29, 2016 #314 Share Posted December 29, 2016 We haven't got the 3rd itinerary change yet either ?........At this rate it could be a mystery cruise.......who knows where we'll end up ? Link to comment Share on other sites More sharing options...
karoo Posted December 29, 2016 #315 Share Posted December 29, 2016 We haven't got the 3rd itinerary change yet either ?........At this rate it could be a mystery cruise.......who knows where we'll end up ? I'd be sacking my TA. By booking direct with NCL you get total refund if you want to cancel and instant emails. Your TA obviously doesn't want to lose your booking/commission. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
SteveH2508 Posted December 29, 2016 #316 Share Posted December 29, 2016 (edited) I'd be sacking my TA. By booking direct with NCL you get total refund if you want to cancel and instant emails. Your TA obviously doesn't want to lose your booking/commission. Sent from my iPad using Forums No total refund for cancelling UK bookings (and OP is from UK).:mad: Edited December 29, 2016 by SteveH2508 Link to comment Share on other sites More sharing options...
ogie oglethorpe Posted December 30, 2016 #317 Share Posted December 30, 2016 We booked direct with NCL and communication has been nothing short of shambolic. We heard of 3rd itinerary change on here, two days before NCL UK knew anything about it. We only had official confirmation from them this morning. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted December 30, 2016 #318 Share Posted December 30, 2016 We booked direct with NCL and communication has been nothing short of shambolic. We heard of 3rd itinerary change on here, two days before NCL UK knew anything about it. We only had official confirmation from them this morning. Sent from my iPhone using Forums So,,, you were notified. That the bottom line. And you understand that different people booked through different offices and different systems. And that notifications to non-US passengers is often "customised" to the customers booking through,,, say the U.K. Office. So,,, I assume that you understand that notifications to all passengers can't be done instantaneously through all systems at the same time to 2000 passengers. So,,, a 2 day lag from the primary guest services office to a remote office should be expected. Nothing shambolic about that. Link to comment Share on other sites More sharing options...
ogie oglethorpe Posted December 30, 2016 #319 Share Posted December 30, 2016 However, when I ring UK NCL stating that a change has appeared on a forum thread and can they confirm if this is the case.....but they can't?!! Alexander Graham Bell would turn in his grave! A simple phone call to the US office to confirm surely doesn't take 2 days?! If the cruise were 3 months down the line it wouldn't be an issue....but 6 days before it departs....I would expect a degree of urgency. That's shambolic in my book! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Aburn09 Posted December 30, 2016 #320 Share Posted December 30, 2016 (edited) I've just got this reply from NCL it looks like they have finally decided they will refund my entire cost of my cruise if i cancel.......But they have only now made that decision after nearly two weeks of asking and today is my last day that NCL will let me cancel so they've left it right up to the last minute which is too late for me to arrange anything else now so we are being forced to go on the trip.....I also asked why we only get 20% cruise discount which works out at £132pp where previous passengers got 100% and 50% off ? Also we haven't been told about the third itinerary change yet !! We will refund the amount shown on the cancellation invoices either yourself or your Travel Agent provide to us. The difference in the compensation packages is due to the changes and the timescale before travelling. The 20% refund of your voyage fares equates to £264.00. My best Maria Maria Baldassarra | Help Desk euhelpdesk@ncl.com Tel.: +44 (0 )208 83 49 012 | Fax: +44 (0)2381 245023 Edited December 30, 2016 by Aburn09 Link to comment Share on other sites More sharing options...
ogie oglethorpe Posted December 30, 2016 #321 Share Posted December 30, 2016 Hi Aburn09, There was a previous thread on here with regard to a complaints mediation service (The Federal Maritime Commission) as a possible avenue to go down. We have contacted them and received a case number and an assigned case worker. This may be a route for you and others too. Email: complaints@fmc.gov Hope this helps you and others? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Aburn09 Posted December 30, 2016 #322 Share Posted December 30, 2016 So,,, you were notified. That the bottom line. And you understand that different people booked through different offices and different systems. And that notifications to non-US passengers is often "customised" to the customers booking through,,, say the U.K. Office. So,,, I assume that you understand that notifications to all passengers can't be done instantaneously through all systems at the same time to 2000 passengers. So,,, a 2 day lag from the primary guest services office to a remote office should be expected. Nothing shambolic about that. Actually i can understand why it takes a little longer for the travel agents to be notified of the changes then it getting passed onto the passengers But how do you explain why NCL's own UK website when i log into my cruise on the 5th of January still doesn't mention the azipod issue nor does the cruise itinerary show the 3rd update ?? So i agree you can use the word 'Shambolic' whilst referring to NCL !! Link to comment Share on other sites More sharing options...
robins11 Posted December 30, 2016 #323 Share Posted December 30, 2016 I believe they think the final fixes will be accomplished during the 2-day Singapore port call. Sent from my XT1254 using Forums mobile app \\ On Star right now heading for Chabang due to arrive 6am 31st December and leaving 10pm on the 1st January. Due into Singapore at 9pm Wednesday evening, 4th January Having a great time, weather has been perfect. Enjoyed two ports in Vietnam, touring Hue and Saigon. Despite the difficulties and changing itinerary most on board seem very content and happy !! Link to comment Share on other sites More sharing options...
ogie oglethorpe Posted December 30, 2016 #324 Share Posted December 30, 2016 I think that's the main thing. Our group of four arrived in Singapore today for a few days hols before the cruise. We are all of the mind that we are going to have a great time and enjoy it to the full. Really pleased Nha Trang is back on too. [emoji2] Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Aburn09 Posted December 30, 2016 #325 Share Posted December 30, 2016 I have sent this response back to Maria.......Hopefully if more passengers from the 5th January cruise also put pressure on NCL we might get a better deal ? Thanks Maria it looks like now after a week of asking and the words 'consider' a full refund have now been changed to you will give me a full refund but today is the last day we can get a refund from you so it's really come too late for us to now find something else and we are now resigned to cruising with you on the 5th January 2017. With that in mind i am now looking for NCL to improve the offer of 20% cruise discount which i find insulting where the previous two cruises affected by the Azipod issues were offered 100% and 50% respectively and both were offered 50% off future cruises ?? You explained this was because of timescale ? The passengers on the 5th of January like myself have been affected just as much or more because we have had the Christmas and New Years holidays affecting our ability to make any changes to our holidays since we were officially told of the Azipod issues on the 22nd December 2016 !! We should be entitled to the same discount as the passengers on the 22nd December received otherwise there are going to be very disgruntled passengers on the 5th January 2017 cruise..... Please look at this forum on 'Cruise Critic' to see the frustrated and dissapointed passengers you have at the moment.... http://boards.cruisecritic.co.uk/showthread.php?p=51857928&posted=1#post51857928 Link to comment Share on other sites More sharing options...
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