New question on post cruise survey

[LMaxwell]

Same thing happened on Indy last week. So, is it better for individual begging by the waiter or an overall begging from the MD blasted in by loudspeaker to the entire MDR?

 

Last month on Carnival our experience was similar to NealStuber. One mention by MD, no asking for any particular results. On Enchantment this weekend we got asked by the CD during a show, asked by wait staff in the dining room, asked by activities staff...all I could think was "You're hurting yourselves, not helping..."

 

I really didn't mind the Carnival way because it was once and it wasn't so overbearing. I wish RCI would adopt that philosophy of just saying we will get a survey, please fill it out.

[LMaxwell]

Its sad BUT if they drop below, i think its an 85% rating they can get wages and tip withheld so its basically cutting them off , that's why they are so scared of a bad review.

 

The number is a bit higher than that, but you've got the basic understanding correct

 

All they need to do is be pleasant and give great service and they will get their 10s and their name praised in our survey.

 

Agreed. Happy to name those that are doing a great job so they can be recognized by management

[October17]

Is there a website for leaving feedback? My survey link expired before we were back home

[Clarea]

Is there a website for leaving feedback? My survey link expired before we were back home

You can try this one, but my recollection was that it did not give as much flexibilty for free form entry as the original:

 

 

http://www.royalcaribbean.com/esurvey

[October17]

You can try this one, but my recollection was that it did not give as much flexibilty for free form entry as the original:

 

 

http://www.royalcaribbean.com/esurvey

 

Thank you, that was a short one, but I did write my feedback in the free text field, even though they asked another question :)

[Clarea]

Thank you, that was a short one, but I did write my feedback in the free text field, even though they asked another question :)

Good idea!:)

[nealstuber]

Same thing happened on Indy last week. So, is it better for individual begging by the waiter or an overall begging from the MD blasted in by loudspeaker to the entire MDR?

 

 

 

That’s not at all what was done on CCL Breeze last week. It was just a “by the way” part of a traditional farewell address, where the focus was much more on thanking us for choosing them and hoping to see us again. Then they sang a song and we finished our coffee.

 

 

Sent from my iPhone using Forums