Choozin Croozin Posted April 6, 2017 #1 Share Posted April 6, 2017 It's a long story, but I need to talk with someone that is not a rep in a foreign country that can do something to actually help me. Can anyone help? Link to comment Share on other sites More sharing options...
Clarea Posted April 6, 2017 #2 Share Posted April 6, 2017 Only number I have: 800-526-9723. Supposedly, if you call during normal US business hours, you get the call center in Oregon. Don't know if this has changed lately. Link to comment Share on other sites More sharing options...
kwazi07 Posted April 6, 2017 #3 Share Posted April 6, 2017 Whenever we have called C+A (usually in the morning) we have an American rep. Sent from Tapatalk Link to comment Share on other sites More sharing options...
Tony O Posted April 6, 2017 #4 Share Posted April 6, 2017 Only number I have: 800-526-9723. Supposedly, if you call during normal US business hours, you get the call center in Oregon. Don't know if this has changed lately. When I called during business hours to book a family cruise I got a foreign call center. I was so frustrated that I was ready to hang up. That was trying to call the D+ desk Sent from my SM-G930V using Forums mobile app Link to comment Share on other sites More sharing options...
Clarea Posted April 6, 2017 #5 Share Posted April 6, 2017 When I called during business hours to book a family cruise I got a foreign call center.I was so frustrated that I was ready to hang up. That was trying to call the D+ desk I wonder what they would do if we ask to be transferred to the Oregon call center. Link to comment Share on other sites More sharing options...
js Posted April 6, 2017 #6 Share Posted April 6, 2017 I called C&A twice before booking my Oasis cruise. I called while at work so between 9 am - 4 pm and got a foreign country. When I questioned why I couldn't see PR cabins available for any sailing in August (it ended up being a RCCL or browser problem that some had talked about on here), the C&A rep. told me that possibly they were reallocated as Ocean View Cabins. I said thanks and hung up. That is when I called the second time and still got a foreign country. Link to comment Share on other sites More sharing options...
clochette Posted April 6, 2017 #7 Share Posted April 6, 2017 When I called during business hours to book a family cruise I got a foreign call center. Sent from my SM-G930V using Forums mobile app How do you know that you got a foreign call center, I have called multiple times and have no idea where my call went, most of the times the reps were very helpful if they were not I hung up and call again. Link to comment Share on other sites More sharing options...
Ashland Posted April 6, 2017 #8 Share Posted April 6, 2017 Only number I have: 800-526-9723. Supposedly, if you call during normal US business hours, you get the call center in Oregon. Don't know if this has changed lately. After dialing this number when the recorded message starts playing you hit #9...or at least that's how I assume I'm getting the D+ desk/rep. And yes, always call during normal business hours. Link to comment Share on other sites More sharing options...
Pumbaamd Posted April 10, 2017 #9 Share Posted April 10, 2017 Have called several times recently, pressed #9, and when they pick up no one says "Welcome to D+ Desk". There goes another benefit. R&D Link to comment Share on other sites More sharing options...
grapau27 Posted April 10, 2017 #10 Share Posted April 10, 2017 It's a long story' date=' but I need to talk with someone that is not a rep in a foreign country that can do something to actually help me. Can anyone help?[/quote']Whenever i have phoned from the UK it has always been an American person who answers. 43 cruises and counting. Link to comment Share on other sites More sharing options...
bigtaz105 Posted April 11, 2017 #11 Share Posted April 11, 2017 Only number I have: 800-526-9723. Supposedly, if you call during normal US business hours, you get the call center in Oregon. Don't know if this has changed lately. Bob, Would you know how to reach the Dining room manager or the Concierge on Jewel of the Seas??? I know all the ships share the same email format, but for the life of me I can't remember it. I figured if anyone would know, you would! Thanks for your help! Link to comment Share on other sites More sharing options...
Clarea Posted April 11, 2017 #12 Share Posted April 11, 2017 Bob,Would you know how to reach the Dining room manager or the Concierge on Jewel of the Seas??? I know all the ships share the same email format, but for the life of me I can't remember it. I figured if anyone would know, you would! Thanks for your help! Concierge email info is in this document: https://docs.google.com/spreadsheets/d/1hKBiGZ9Gqcp2G2owtX3RyQy7yQ0ijgxCL0nPjQKK8j4/edit?pli=1#gid=0 Link to comment Share on other sites More sharing options...
bigtaz105 Posted April 11, 2017 #13 Share Posted April 11, 2017 Thanks so much Bob. Link to comment Share on other sites More sharing options...
Clarea Posted April 11, 2017 #14 Share Posted April 11, 2017 Thanks so much Bob. You're welcome. Link to comment Share on other sites More sharing options...
sellwingri Posted April 11, 2017 #15 Share Posted April 11, 2017 No matter which company I'm calling, if I'm connected with a rep in another country, I ask to speak with someone in the US and am usually successful. No offense to those foreign workers but they work off of a script. If you need help with anything other than a very basic issue, chances are you wont get the results you need. Link to comment Share on other sites More sharing options...
FLACRUISER99 Posted April 11, 2017 #16 Share Posted April 11, 2017 No matter which company I'm calling, if I'm connected with a rep in another country, I ask to speak with someone in the US and am usually successful. No offense to those foreign workers but they work off of a script. If you need help with anything other than a very basic issue, chances are you wont get the results you need.My problem is that I can't understand what they are saying.:mad: Link to comment Share on other sites More sharing options...
Debitoo Posted April 11, 2017 #17 Share Posted April 11, 2017 My problem is that I can't understand what they are saying.:mad: Amen Link to comment Share on other sites More sharing options...
cruisingpluto Posted August 3, 2017 #18 Share Posted August 3, 2017 Sorry to bring an old thread back up. Does anyone have a number to reach the US Call Center? I keep getting the Guatemala Call Center and they're no help. I tried during regular business hours too and no luck. I also tried dialing #9 above and no luck either. Thanks in advance. Link to comment Share on other sites More sharing options...
Clarea Posted August 3, 2017 #19 Share Posted August 3, 2017 Sorry to bring an old thread back up. Does anyone have a number to reach the US Call Center? I keep getting the Guatemala Call Center and they're no help. I tried during regular business hours too and no luck. I also tried dialing #9 above and no luck either. Thanks in advance. There's only one number, you cannot dial a number that gets directly to the US call center, if there still is a US call center. Link to comment Share on other sites More sharing options...
cruisingpluto Posted August 3, 2017 #20 Share Posted August 3, 2017 Thanks Clarea. Any tips to reach a us call center? I don't need a direct number. Link to comment Share on other sites More sharing options...
Clarea Posted August 3, 2017 #21 Share Posted August 3, 2017 Thanks Clarea. Any tips to reach a us call center? I don't need a direct number. Never had to do it. Maybe if you get the Guatemala center you can ask them to transfer you? Link to comment Share on other sites More sharing options...
cruisingpluto Posted August 3, 2017 #22 Share Posted August 3, 2017 I tried =( No luck. They were like what? It's okay. I'll keep calling back. I need them to apply my diamond balcony discount. They don't understand what that is and keeps saying it's not applicable to my booking. Thanks though. Link to comment Share on other sites More sharing options...
Clarea Posted August 3, 2017 #23 Share Posted August 3, 2017 I tried =( No luck. They were like what? It's okay. I'll keep calling back. I need them to apply my diamond balcony discount. They don't understand what that is and keeps saying it's not applicable to my booking. Thanks though. Try the 24-hour number and select the option to book a new cruise. Whoever you get should be able to help Link to comment Share on other sites More sharing options...
cruisingpluto Posted August 3, 2017 #24 Share Posted August 3, 2017 Thanks! I am going to call back tomorrow. It was very frustrating tonight =( Link to comment Share on other sites More sharing options...
Ken at the beach Posted August 3, 2017 #25 Share Posted August 3, 2017 Thanks Clarea. Any tips to reach a us call center? I don't need a direct number. Thanks! I am going to call back tomorrow. It was very frustrating tonight =( Lately I've avoided calling C&A and have just called the regular line at 800-762-0585 and have been helped by very knowledgable and friendly folks based in the US. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now