mariamtzj Posted July 4, 2017 #1 Share Posted July 4, 2017 I received an email today saying I could book tours using OBC...OBC that is on our account now. Is that true? We didn't know we could do that. We usually wait until we get on board to use it. Link to comment Share on other sites More sharing options...
Clarea Posted July 4, 2017 #2 Share Posted July 4, 2017 I received an email today saying I could book tours using OBC...OBC that is on our account now. Is that true? We didn't know we could do that. We usually wait until we get on board to use it. Yes, using Royal (not travel agent) OBC for pre-cruise purchases has been possible for several months now. Link to comment Share on other sites More sharing options...
breezy_carol Posted July 4, 2017 #3 Share Posted July 4, 2017 Does that include the OBC from the RCI VISA credit card? I can't even see where it is posted although I did redeem the points for OBC. Link to comment Share on other sites More sharing options...
Clarea Posted July 5, 2017 #4 Share Posted July 5, 2017 Does that include the OBC from the RCI VISA credit card? I can't even see where it is posted although I did redeem the points for OBC. Yes, Visa points OBC can also be used pre-cruise, once it gets posted. Link to comment Share on other sites More sharing options...
Merion_Mom Posted July 5, 2017 #5 Share Posted July 5, 2017 Does that include the OBC from the RCI VISA credit card? I can't even see where it is posted although I did redeem the points for OBC. Carol, how long ago did you request the OBC on the VISA website? They should show up very quickly on the RC website in your Cruise Planner. If you can't see it, check on the RC Visa website again, to be sure that it went through. (i.e., were the points deducted from your total?) Link to comment Share on other sites More sharing options...
FishOn55 Posted July 6, 2017 #6 Share Posted July 6, 2017 Carol, how long ago did you request the OBC on the VISA website? They should show up very quickly on the RC website in your Cruise Planner. If you can't see it, check on the RC Visa website again, to be sure that it went through. (i.e., were the points deducted from your total?) I redeemed my points directly by phone with Visa over two weeks ago for a Sept. Harmony sailing and they have yet to appear on my cruise planner. I'm hoping to use them to purchase shore excursions which are on sale now. Why is it taking so long? Kathy Link to comment Share on other sites More sharing options...
Clarea Posted July 6, 2017 #7 Share Posted July 6, 2017 I redeemed my points directly by phone with Visa over two weeks ago for a Sept. Harmony sailing and they have yet to appear on my cruise planner. I'm hoping to use them to purchase shore excursions which are on sale now. Why is it taking so long? Kathy Call them and ask. Link to comment Share on other sites More sharing options...
Merion_Mom Posted July 6, 2017 #8 Share Posted July 6, 2017 I redeemed my points directly by phone with Visa over two weeks ago for a Sept. Harmony sailing and they have yet to appear on my cruise planner. I'm hoping to use them to purchase shore excursions which are on sale now. Why is it taking so long? Kathy Sometimes (and only sometimes) it has to do with how far off your cruise is. breezy carol's cruise is next week. Link to comment Share on other sites More sharing options...
breezy_carol Posted July 6, 2017 #9 Share Posted July 6, 2017 Carol, how long ago did you request the OBC on the VISA website? They should show up very quickly on the RC website in your Cruise Planner. If you can't see it, check on the RC Visa website again, to be sure that it went through. (i.e., were the points deducted from your total?) It took a couple of weeks. I read here about redeeming a few weeks before. I didn't know if I just didn't know where to look. Finally they did show up on my Cruise Planner yesterday. Once I saw them, I knew I had not seen them before, so it took a few weeks. Link to comment Share on other sites More sharing options...
142ksjd Posted July 6, 2017 #10 Share Posted July 6, 2017 Carol, how long ago did you request the OBC on the VISA website? They should show up very quickly on the RC website in your Cruise Planner. If you can't see it, check on the RC Visa website again, to be sure that it went through. (i.e., were the points deducted from your total?) I recently redeemed points from RC Visa and was told by royal that I would not see the points applied to my account until about a week Prior to my sailing. Link to comment Share on other sites More sharing options...
JHawk63 Posted July 6, 2017 #11 Share Posted July 6, 2017 I got the same answer....about 2 weeks prior to sailing the VISA OBC gets added. I also had a gift certificate for OBC that my daughter got us & it wasn't showing up either. After a lengthy chat with an extremely rude agent who started throwing comments out before I even finished what I was saying, I FINALLY got the 2 week answer & an email receipt showing the GC was added. BUT....it still isn't showing on my cruise planner!!:eek: I'll check again in that 2 week window & see what happens! Link to comment Share on other sites More sharing options...
Ocean Boy Posted July 6, 2017 #12 Share Posted July 6, 2017 I've noticed that anytime I go into my cruise planner I get a pop up telling me how much OBC I have and that I can use it for my purchases. Link to comment Share on other sites More sharing options...
FishOn55 Posted July 7, 2017 #13 Share Posted July 7, 2017 I've noticed that anytime I go into my cruise planner I get a pop up telling me how much OBC I have and that I can use it for my purchases. Glad you are able to see your OBC. How may weeks until you sail? Link to comment Share on other sites More sharing options...
Redrobo Posted July 7, 2017 #14 Share Posted July 7, 2017 Yes, using Royal (not travel agent) OBC for pre-cruise purchases has been possible for several months now. Is this on the American site only? Certainly never noticed anything like it on the UK site. In fact I was in tending to purchase extra OBC to pay for some excursions onboard on our Med cruise. Exchange rate is favourable. Link to comment Share on other sites More sharing options...
Clarea Posted July 7, 2017 #15 Share Posted July 7, 2017 Is this on the American site only? Certainly never noticed anything like it on the UK site. In fact I was in tending to purchase extra OBC to pay for some excursions onboard on our Med cruise. Exchange rate is favourable. I don't know for sure, but when I read the FAQ referenced in the link below, it mentions exchange rates, so it would seem to apply to other locales: https://loyaltoyoualways.com/service/onboardcredit/ Link to comment Share on other sites More sharing options...
Rare kernow Posted July 7, 2017 #16 Share Posted July 7, 2017 Is this on the American site only? Certainly never noticed anything like it on the UK site. In fact I was in tending to purchase extra OBC to pay for some excursions onboard on our Med cruise. Exchange rate is favourable. It's definitely on the UK site too. I just checked my 2018 reservation and it popped up when I went into the cruise planer. This is OBC directly from RCL, travel agent OBC is not available pre cruise.(and of course still no visa cards in the UK:() Julie Link to comment Share on other sites More sharing options...
Redrobo Posted July 7, 2017 #17 Share Posted July 7, 2017 It's definitely on the UK site too. I just checked my 2018 reservation and it popped up when I went into the cruise planer. This is OBC directly from RCL, travel agent OBC is not available pre cruise.(and of course still no visa cards in the UK:() Julie Just tried a booking, for Sept it only came up in GBP, I have to give them a ring to remove a drinks package, due to a price drop Link to comment Share on other sites More sharing options...
Ocean Boy Posted July 7, 2017 #18 Share Posted July 7, 2017 Glad you are able to see your OBC. How may weeks until you sail? One cruise is in February and the other in April 2018. Link to comment Share on other sites More sharing options...
breezy_carol Posted July 7, 2017 #19 Share Posted July 7, 2017 Carol, how long ago did you request the OBC on the VISA website? They should show up very quickly on the RC website in your Cruise Planner. If you can't see it, check on the RC Visa website again, to be sure that it went through. (i.e., were the points deducted from your total?) So I went back and looked. I redeemed the points June 20 and had the confirmation it went through. I leave July 13, and while I don't check cruise planner daily, the first time I saw them posted was about July 5. Link to comment Share on other sites More sharing options...
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