Markmom18 Posted October 1, 2018 #1 Share Posted October 1, 2018 Ok, what am I doing wrong. I just want to begin to order some items for my Cabin. Started with water, pretty simple. I Log In, order, Check Out, BUT...can't finish transaction. Why? "IT" tells me I haven't entered a recipient. There wasn't an opportunity to choose my Cabin or my name. I've ordered items on all my past cruises. So, I try again, log in etc etc ... same thing happens. :( Can anyone point out what I'm not doing correctly? Thanks! :confused: Bobbi Link to comment Share on other sites More sharing options...
Markmom18 Posted October 1, 2018 Author #2 Share Posted October 1, 2018 Grrrr ....... I went back to Carnival after typing my message. NOW, it somehow showed my Cabin, but immediately popped up a message saying I need to enter a time of delivery. Which I was about to do, but the pink boxed message came first. I scroll to delivery and it doesn't offer ANY choices. Yes, I will go ahead and call personally tomorrow morning. Why oh why can't things just work correctly?? Sigh ...... Bobbi Link to comment Share on other sites More sharing options...
Fergus Posted October 1, 2018 #3 Share Posted October 1, 2018 Try switching to a different browser - if you're using Explore, try Chrome or Firefox. I have this problem with a big statewide system that I use at work and it drives me bonkers. There are certain features of the system that will only work correctly on certain browsers. :eek::eek::eek: Link to comment Share on other sites More sharing options...
firefly333 Posted October 1, 2018 #4 Share Posted October 1, 2018 If it makes you feel any better, at least you can get onto Carnivals site. RCL site apparantly doesnt like chrome browser from what I gather, I cant do anything on their site. Everything is a phone call, go read the pages of complaints about the RCL site. idk why they cant make cruise sites that work better. Link to comment Share on other sites More sharing options...
Lottacruises Posted October 1, 2018 #5 Share Posted October 1, 2018 I usually just put all guests, etc... I find it funny that we put a gift recipient for bottle water etc... Link to comment Share on other sites More sharing options...
riclop Posted October 2, 2018 #6 Share Posted October 2, 2018 I have had no problem. Link to comment Share on other sites More sharing options...
2Shoes2Go Posted October 2, 2018 #7 Share Posted October 2, 2018 I ordered water and internet, last night, for our upcoming cruise. It was a little glitchy, but finally went through. Link to comment Share on other sites More sharing options...
coevan Posted October 3, 2018 #8 Share Posted October 3, 2018 Ok, what am I doing wrong. I just want to begin to order some items for my Cabin. Started with water, pretty simple. I Log In, order, Check Out, BUT...can't finish transaction. Why? "IT" tells me I haven't entered a recipient. There wasn't an opportunity to choose my Cabin or my name. I've ordered items on all my past cruises. So, I try again, log in etc etc ... same thing happens. :( Can anyone point out what I'm not doing correctly? Thanks! :confused: Bobbi you are not saying you have a booking number, which should have a cabin number Link to comment Share on other sites More sharing options...
cellfree Posted October 3, 2018 #9 Share Posted October 3, 2018 Just ordered water for our cruise in a couple weeks, did not have any problems with the process, but for the first time there was a delivery charge added to the cost, must be new, did not have it in May this year. Link to comment Share on other sites More sharing options...
evandbob Posted October 3, 2018 #10 Share Posted October 3, 2018 When I order water, usually without any issues, I do get a small card with it noting that I am gifting myself the water....so glad they told me. I do indicate it's not a gift btw. Link to comment Share on other sites More sharing options...
Markmom18 Posted October 4, 2018 Author #11 Share Posted October 4, 2018 Hi, I haven't been here in a few days or been able to call Carnival to order my water. To answer someone's comment: Well, yes of course I know I have a Booking # & Cabin #. The site skipped the section of who was the receipiant. On my next try, the site wouldn't let me enter a time to deliver the water. I'm repeating myself here .... In the past I've had thus same problem, the website acting all weird and all. Yes, I know I can call to order. But, since Carnival offers online purchases, I assume the site would be functional. Well, that's about it. Thank you for your suggestions. Bobbi :D Link to comment Share on other sites More sharing options...
VictorWI Posted October 4, 2018 #12 Share Posted October 4, 2018 I've not had problems the last two cruises ordering water, always ordered 2 12-packs. I either use Chrome or Safari. I did get it "from" me "to" me and get a card for a "gift" but I never had problems. Like others said, try another browser or smart phone. I don't know why, but clearing your cache can sometimes clean these problems up and if not worst case, like others said, call. It should work online, yes, but it doesn't always. I recently used the Fun Shops via phone to order Cheers! so I could split it between two credit cards. Great service from them. Link to comment Share on other sites More sharing options...
sanmarcosman Posted October 4, 2018 #13 Share Posted October 4, 2018 Hi, I haven't been here in a few days or been able to call Carnival to order my water. To answer someone's comment: Well, yes of course I know I have a Booking # & Cabin #. The site skipped the section of who was the receipiant. On my next try, the site wouldn't let me enter a time to deliver the water. I'm repeating myself here .... In the past I've had thus same problem, the website acting all weird and all. Yes, I know I can call to order. But, since Carnival offers online purchases, I assume the site would be functional. Well, that's about it. Thank you for your suggestions. Bobbi :D As others have suggested try using a different browser. Link to comment Share on other sites More sharing options...
FijiFlip Posted October 5, 2018 #14 Share Posted October 5, 2018 You might also consider clearing your browser history and cache. Link to comment Share on other sites More sharing options...
Markmom18 Posted October 5, 2018 Author #15 Share Posted October 5, 2018 It worked. :D:D Thank you all again for your help, 🌸🌸. Bobbi Link to comment Share on other sites More sharing options...
Markmom18 Posted October 6, 2018 Author #16 Share Posted October 6, 2018 Yeah! I just paid off my May 2019 Dream cruise 🛳🛳That feels good! And, I had absolutely NO Carnival website problems in paying it off. Imagine that.... :'):D Bobbi Link to comment Share on other sites More sharing options...
summersigh Posted October 6, 2018 #17 Share Posted October 6, 2018 I usually just put all guests, etc... I find it funny that we put a gift recipient for bottle water etc... I always send it to my DH as the gift recipient ... then pretend to gift him with it when we get to the cabin ;p Link to comment Share on other sites More sharing options...
Lottacruises Posted October 6, 2018 #18 Share Posted October 6, 2018 I always send it to my DH as the gift recipient ... then pretend to gift him with it when we get to the cabin ;p Lol, good idea. Might as well, I might do that too :=) Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now