Mike_DeA Posted December 12, 2018 #1 Share Posted December 12, 2018 On my last two NCL cruises there was no final paper bill outside my cabin in the early morning of the last day. Or possibly someone had taken it each time. It's normally not a huge deal, but on my most recent Escape cruise last month a weird situation happened. Someone knocked on my door around 3am, I made it to the peep hole in time to see them leaving, carrying a room service tray. I thought they had just knocked on the wrong cabin, and I went back to bed as I was not feeling well, fighting what may have been food poisoning. Fast forward to the morning, I had been up half the night and still felt horrible, stayed in bed as long as I could before heading to debark around 9:30am. I checked the slot outside my cabin and my final bill was not there. As I was in line to get off the ship I checked my bill via the NCL app and noticed a $7.95 room service charge on the last night. I didn't have the time or energy to go to the front desk to have it removed. Has anyone else: 1) not received their final paper bill, or 2) had an incorrect room service charge on the last evening? Link to comment Share on other sites More sharing options...
casofilia Posted December 12, 2018 #2 Share Posted December 12, 2018 We always clear our account in cash the evening before debarkation and get a zero balanced bill. Then we get another in the early morning of debarkation. Never missed getting one. Link to comment Share on other sites More sharing options...
llam Posted December 12, 2018 #3 Share Posted December 12, 2018 Always have gotten a bill day of disembarkation, And like the prior post we too check our bill day prior to disembarkation for errors, but do not cash out, we leave all legitimate charges to our credit card and successfully dispute all errors prior to disembarkation. HOWEVER, we have gotten errors on our bill the morning of disembarkation, and off I go annoyed that I am spending the last day of a glorious vacation disputing an erroneous charge. Once for room service, that was not ours, once for water we did not order and once for service service charges that I pre- paid. We had also received a bill to our Credit card, for something we did not charge, after we were home. This I disputed with my Credit Card company and they resolved it quickly. Keep all receipts and check your on board account mid cruise and at the end of your cruise. It is easier to dispute a charge when it is newly posted. Link to comment Share on other sites More sharing options...
casofilia Posted December 12, 2018 #4 Share Posted December 12, 2018 If you are doing shorex through NCL check each day to ensure you get any credit. Link to comment Share on other sites More sharing options...
Rare cheersforbeers Posted December 12, 2018 #5 Share Posted December 12, 2018 32 minutes ago, llam said: Always have gotten a bill day of disembarkation, And like the prior post we too check our bill day prior to disembarkation for errors, but do not cash out, we leave all legitimate charges to our credit card and successfully dispute all errors prior to disembarkation. HOWEVER, we have gotten errors on our bill the morning of disembarkation, and off I go annoyed that I am spending the last day of a glorious vacation disputing an erroneous charge. Once for room service, that was not ours, once for water we did not order and once for service service charges that I pre- paid. We had also received a bill to our Credit card, for something we did not charge, after we were home. This I disputed with my Credit Card company and they resolved it quickly. Keep all receipts and check your on board account mid cruise and at the end of your cruise. It is easier to dispute a charge when it is newly posted. I use the app and check my account several times a day and if something appears that is in error I handle it immediately. 1 Link to comment Share on other sites More sharing options...
llam Posted December 12, 2018 #6 Share Posted December 12, 2018 Thank you cheersforbeers for the app suggestion. Do you use the NCL app from the app store? Link to comment Share on other sites More sharing options...
Rare cheersforbeers Posted December 12, 2018 #7 Share Posted December 12, 2018 Yes we do. No charge to use app and connects to ship WiFi. Link to comment Share on other sites More sharing options...
STARFISH*4 Posted December 22, 2018 #8 Share Posted December 22, 2018 On the Epic it was there last day and also keep track daily on the tv they will print you out too at desk services Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted December 22, 2018 #9 Share Posted December 22, 2018 We sail multiple times a year and have always got a bill. And we we always monitor charges via the app. Link to comment Share on other sites More sharing options...
Feathercrest Posted December 22, 2018 #10 Share Posted December 22, 2018 Did not receive paper bill on last day Escape Dec. 21. Link to comment Share on other sites More sharing options...
Sand and Seas Posted December 22, 2018 #11 Share Posted December 22, 2018 I watch on in room TV and sometimes get a printout from the desk last night of cruise to check for any issues. We cruise 4 times a year and have usually found something needing correction once or twice a year. We have always gotten a printout delivered to our room and I would not leave the ship without a copy of what was actually going to my credit card. Link to comment Share on other sites More sharing options...
NLH Arizona Posted December 22, 2018 #12 Share Posted December 22, 2018 Did not receive a bill on my December 6th cruise, but I checked my account on the TV daily. Link to comment Share on other sites More sharing options...
Sand and Seas Posted December 23, 2018 #13 Share Posted December 23, 2018 28 minutes ago, NLH Arizona said: Did not receive a bill on my December 6th cruise, but I checked my account on the TV daily. Our early November cruise had the same note we have always seen on the Disembarkation instructions. It has always said to look for that final bill delivered to our room. For those that did not receive a final bill delivered to room....Did you notice if the disembark instructions still said that you would receive that bill? Is this another change from NCL? Link to comment Share on other sites More sharing options...
Zippeedee Posted December 23, 2018 #14 Share Posted December 23, 2018 I did not receive a printed copy on my last two cruises - Epic 11/16 and Breakaway 4/18. I called when I got home and they emailed it to me. Thankfully no issues, but I do keep track on the app or on my tv just in case. Link to comment Share on other sites More sharing options...
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