Princess Cruises Holiday Planner ?

[Johhno]

Does anyone have any info on a Princess Cruise Australia re structure?

I have had a recent email informing me that I have a new "Cruise Holiday Planner here at Princess Cruises". So this now takes it to my 3rd new planner this year with Princess, 4 in total.

 

We had to make an amendment with our pending cruise so I tried to contact my new planner. After 3 phone calls and leaving messages & several emails in the past 2 days I gave up.

So today was my CONTACT PRINCESS mission day to try and speak to my planner.

I tried the following numbers:

1800 945204

1800 362695

1300 960922

I have spoken to consultants in the Philippines, the USA and 1 other call centre (India, I think) , yet no one can connect me to an Australia call centre.

 

The long and short is that I have been advised that there is no longer a call centre or Holiday planners based in Australia (Sydney).

 

Has anyone tried to contact the Sydney office recently? If so, I would love to have a direct phone number.

 

Cheers,

Johhno

 

[possum52]

9 hours ago, Johhno said:

Does anyone have any info on a Princess Cruise Australia re structure?

I have had a recent email informing me that I have a new "Cruise Holiday Planner here at Princess Cruises". So this now takes it to my 3rd new planner this year with Princess, 4 in total.

 

We had to make an amendment with our pending cruise so I tried to contact my new planner. After 3 phone calls and leaving messages & several emails in the past 2 days I gave up.

So today was my CONTACT PRINCESS mission day to try and speak to my planner.

I tried the following numbers:

1800 945204

1800 362695

1300 960922

I have spoken to consultants in the Philippines, the USA and 1 other call centre (India, I think) , yet no one can connect me to an Australia call centre.

 

The long and short is that I have been advised that there is no longer a call centre or Holiday planners based in Australia (Sydney).

 

Has anyone tried to contact the Sydney office recently? If so, I would love to have a direct phone number.

 

Cheers,

Johhno

 

Johnno, these are a couple of numbers I have used or been given to contact Princess.

(02) 9126 6681

1300 551 853

and this one which is the number on the Princess Aus website to contact a cruise holiday planner -

1300 362 695

 

Leigh

Edited October 29, 2019 by possum52

[Aus Traveller]

I phoned Princess yesterday because my Cruise Personalizer would not open and the message on the screen asked me to phone them. The number given was 1800 PRINCESS (or 1800 7746 2377 for people who prefer the numbers!). I think this was a general number for the Sydney office.

[Brisbane41]

I have received the email as well. I am not sure what is going on because I know just over a year ago the first one I had left and all her bookings were transferred to another one. Then this week I have another email as described above.

 

Regarding call centres I have no confidence in the Philippines based ones as they lack product knowledge and do not have the authorisation to do things like the Australian agents did. I have little confidence in the American based call centre operators either as they are somewhat slower and lack the ability to communicate properly with an Australian. I literally have to use the phonetic alphabet to tell an American operator my booking number and even do it to spell my name. The lower paid jobs in their country seems to attract less intelligent people which is an irritation when you cruise so much that you know the whole product and procedure much better than the person on the phone.

[The_Big_M]

If you're intelligent, why would you choose a lower paid job? (That's really low wage.)

 

The joys of the US capitalist model...

[MicCanberra]

I have never used a Personalised cruise planner, most likely never will.

[Brisbane41]

2 hours ago, MicCanberra said:

I have never used a Personalised cruise planner, most likely never will.

Maybe that will change if you ever have to make a phone call to the general reservations team.......

[Thorpe]

Just to add to the phone numbers. I also have the general 1300 362 695. And also this one 

02 83264521

[MicCanberra]

1 hour ago, Brisbane41 said:

Maybe that will change if you ever have to make a phone call to the general reservations team.......

Perhaps, but as we usually do not book directly with Princess, it is unlikely.

[Russell21]

I book directly for our group of 6, never had a problem, unlike several TA's who are the reason we now book direct.

[The_Big_M]

Last time I booked direct with Princess they were fine.. but that was when they had Australian CS.