NameThatFunnel Posted March 10, 2020 #301 Share Posted March 10, 2020 I was able to call in this morning, it took around 40 minutes to answer the call. I inquired about the 20% discount applied to my booking ( for missed call at Ocean Cay last fall), they said that would be honored on my future reservation. I also asked about the Plusgrade fee I paid to upgrade, the amount of the upgrade cost will be added to the FCC, so essentially, 100% of everything I paid will go into a FCC. Anything extra like spa, internet, shore excursions will be refunded to credit card. 1 Link to comment Share on other sites More sharing options...
mlbdude Posted March 10, 2020 #302 Share Posted March 10, 2020 We are using the 866-420-3584 number from the FAQ. Been on hold for 2.5 hours so far. Link to comment Share on other sites More sharing options...
rm1759 Posted March 10, 2020 #303 Share Posted March 10, 2020 6 minutes ago, NameThatFunnel said: I was able to call in this morning, it took around 40 minutes to answer the call. I inquired about the 20% discount applied to my booking ( for missed call at Ocean Cay last fall), they said that would be honored on my future reservation. I also asked about the Plusgrade fee I paid to upgrade, the amount of the upgrade cost will be added to the FCC, so essentially, 100% of everything I paid will go into a FCC. Anything extra like spa, internet, shore excursions will be refunded to credit card. sorry to go OT here, but when you did the plusgrade, how much did you bid, and what room type did you get? Link to comment Share on other sites More sharing options...
sidari Posted March 10, 2020 #304 Share Posted March 10, 2020 (edited) 1 hour ago, niko40 said: So i finally got a response of MSC UK regarding cruise assurance not exactly what i wanted but at least they are now talking to me. Funny though it took me copying in the UK managing director to get a response. Hi, we are sorry for any confusion caused. We are currently working on this and will be releasing more information shortly on our websites and social media. Please bare with us a little longer and we will address this. So we still wait !!! There is a global call at 3pm and all markets will update post that call. Edited March 10, 2020 by sidari 1 Link to comment Share on other sites More sharing options...
NameThatFunnel Posted March 10, 2020 #305 Share Posted March 10, 2020 11 minutes ago, rm1759 said: sorry to go OT here, but when you did the plusgrade, how much did you bid, and what room type did you get? I bid halfway between the minimum amount and a fair bid and upgraded to a YC Deluxe 1 Link to comment Share on other sites More sharing options...
Rare mamaneedsavacay Posted March 10, 2020 #306 Share Posted March 10, 2020 1 hour ago, NameThatFunnel said: I was able to call in this morning, it took around 40 minutes to answer the call. I inquired about the 20% discount applied to my booking ( for missed call at Ocean Cay last fall), they said that would be honored on my future reservation. I also asked about the Plusgrade fee I paid to upgrade, the amount of the upgrade cost will be added to the FCC, so essentially, 100% of everything I paid will go into a FCC. Anything extra like spa, internet, shore excursions will be refunded to credit card. What form is that FCC coming in? Did you get anything immediately, like an email confirmation? Could you have rebooked immediately on the same call? Or is there processing time (read: waiting and following up)? Link to comment Share on other sites More sharing options...
NameThatFunnel Posted March 10, 2020 #307 Share Posted March 10, 2020 I did not action the request, just needed to get clarity before I make a decision. They would have rebooked me on the same call if I wanted. Link to comment Share on other sites More sharing options...
sofsolnanny Posted March 10, 2020 #308 Share Posted March 10, 2020 Hi, just had a look at MSC U.K and nothing on there about cancelling cruise and using a FCC. Sidari did you say in your post above that their would be an announcement made at 3pm today-----I'm getting confused.com Link to comment Share on other sites More sharing options...
Hampshirejudy Posted March 10, 2020 #309 Share Posted March 10, 2020 On 3/8/2020 at 9:03 PM, lisaleopard said: Similar situation in April but told can move. I’m holding on to see what they do Heard from MSC today that our cruise from Barcelona to Italy, will still operate as normal. Doesn’t make sense they are going to Italy, but will not allow anyone from Italy to board the ship. So how does it work when you get into port, just stare over the side of the ship, no one getting on or off, might as well stay at sea. Anyway insurance will payout, just a hassle. Two more cruises booked this year...doh! Link to comment Share on other sites More sharing options...
sidari Posted March 10, 2020 #310 Share Posted March 10, 2020 8 minutes ago, sofsolnanny said: Hi, just had a look at MSC U.K and nothing on there about cancelling cruise and using a FCC. Sidari did you say in your post above that their would be an announcement made at 3pm today-----I'm getting confused.com Sof ... That was the information that was passed to me that it would be after 3 pm, it could be that they want to release the info to all Countries at the same time. Link to comment Share on other sites More sharing options...
sidari Posted March 10, 2020 #311 Share Posted March 10, 2020 Spare a thought for these people who have posted elsewhere on social media. Not good MSC really not good. I see posts from people who have not heard from msc and they are already in Europe, like there is a couple in Nice and don't know where to go to because they were meant to board in Genoa and others in different places too. Link to comment Share on other sites More sharing options...
sofsolnanny Posted March 10, 2020 #312 Share Posted March 10, 2020 Thanks sidari for making that clear to me.lol. MSC are not doing themselves any favours are they. Link to comment Share on other sites More sharing options...
niko40 Posted March 10, 2020 Author #313 Share Posted March 10, 2020 26 minutes ago, Hampshirejudy said: Heard from MSC today that our cruise from Barcelona to Italy, will still operate as normal. Doesn’t make sense they are going to Italy, but will not allow anyone from Italy to board the ship. So how does it work when you get into port, just stare over the side of the ship, no one getting on or off, might as well stay at sea. Anyway insurance will payout, just a hassle. Two more cruises booked this year...doh! Well im pretty sure if you are due in italy before 3rd April you will not be going regardless of what MSC might say. Link to comment Share on other sites More sharing options...
cruiser man 60 Posted March 10, 2020 #314 Share Posted March 10, 2020 Someone's posted on another group that Bellissima sailing this weekend cancelled! i see MSC UK have update website but only with new health warning saying Italians banned! Link to comment Share on other sites More sharing options...
lizinvan Posted March 10, 2020 #315 Share Posted March 10, 2020 53 minutes ago, Hampshirejudy said: Heard from MSC today that our cruise from Barcelona to Italy, will still operate as normal. Doesn’t make sense they are going to Italy, but will not allow anyone from Italy to board the ship. So how does it work when you get into port, just stare over the side of the ship, no one getting on or off, might as well stay at sea. Anyway insurance will payout, just a hassle. Two more cruises booked this year...doh! Is that April 18 to Venice? We were going to join in Marseilles 20th but when this all started we did not confirm. Think as others have said Italy has only announced plans til April 3, the company will continue to say it is a go for now We were going to arrive earlier for this one as original plans were for Northern and Western Europe with MSC early May but of course we are now on the wait and see list with everyone else while March and April cruises are taken care of...or not. Good luck everyone! Keep sharing. Nice to have the support from fellow travellers when info is limited Link to comment Share on other sites More sharing options...
lovetoholiday Posted March 10, 2020 #316 Share Posted March 10, 2020 1 hour ago, Hampshirejudy said: Heard from MSC today that our cruise from Barcelona to Italy, will still operate as normal. Doesn’t make sense they are going to Italy, but will not allow anyone from Italy to board the ship. So how does it work when you get into port, just stare over the side of the ship, no one getting on or off, might as well stay at sea. Anyway insurance will payout, just a hassle. Two more cruises booked this year...doh! What date is your cruise? Link to comment Share on other sites More sharing options...
L2float Posted March 10, 2020 #317 Share Posted March 10, 2020 We’ve been calling ALL day, sitting with the speaker phone for hours plus and have not had our call answered. We leave Friday. Tomorrow is my last day to cancel. I feel like the FCC is a farce. Link to comment Share on other sites More sharing options...
cruiser man 60 Posted March 10, 2020 #318 Share Posted March 10, 2020 Italy is in complete lockdown with U.K. Airlines suspending all flights until April, everything is shut!! Link to comment Share on other sites More sharing options...
teddyd33 Posted March 10, 2020 #319 Share Posted March 10, 2020 20 minutes ago, cruiser man 60 said: Italy is in complete lockdown with U.K. Airlines suspending all flights until April, everything is shut!! But for MSC, everything is business as usual (well for their UK customers that is!) Link to comment Share on other sites More sharing options...
sidari Posted March 10, 2020 #320 Share Posted March 10, 2020 MSC UK partial update - MSC is currently reviewing potential deployment changes on ships that are affected by the FCO advice regarding Italian ports and the current ongoing situation in Italy, which also includes re-positioning cruises currently heading towards the Med. Specific ships: MSC Bellissima: Continues to sail in the Gulf (contrary to media speculation) with possible port changes on the current 7-night cruises. The situation remains fluid and should this change we will update further. MSC Opera: Current cruise has been cancelled and guests have been advised. MSC Grandiosa: We are still looking at ports outside of Italy to accommodate MSC Grandiosa which continues to sail in the Med. We are working on a wider policy to offer a flexible policy travelling up to June 30th and the detail of this will be released in the morning (Wed 11th March) Rest assured we are working tirelessly to ensure all our guests both on-board and with future sailings will be looked after and we will advise further shortly. Thank you for your ongoing patience. MSC Cruises UK 3 Link to comment Share on other sites More sharing options...
lovetoholiday Posted March 10, 2020 #321 Share Posted March 10, 2020 5 minutes ago, sidari said: MSC UK partial update - MSC is currently reviewing potential deployment changes on ships that are affected by the FCO advice regarding Italian ports and the current ongoing situation in Italy, which also includes re-positioning cruises currently heading towards the Med. Specific ships: MSC Bellissima: Continues to sail in the Gulf (contrary to media speculation) with possible port changes on the current 7-night cruises. The situation remains fluid and should this change we will update further. MSC Opera: Current cruise has been cancelled and guests have been advised. MSC Grandiosa: We are still looking at ports outside of Italy to accommodate MSC Grandiosa which continues to sail in the Med. We are working on a wider policy to offer a flexible policy travelling up to June 30th and the detail of this will be released in the morning (Wed 11th March) Rest assured we are working tirelessly to ensure all our guests both on-board and with future sailings will be looked after and we will advise further shortly. Thank you for your ongoing patience. MSC Cruises UK Thanks for posting that, where did you get it? I can't see anything on their website, but happy to hear my cruise on Thursday on the Grandiosa might being going somewhere rather than nowhere. Link to comment Share on other sites More sharing options...
sidari Posted March 10, 2020 #322 Share Posted March 10, 2020 LTH ... had it sent to me but it came from MSC UK office. Link to comment Share on other sites More sharing options...
WonderMan3 Posted March 10, 2020 #323 Share Posted March 10, 2020 2 hours ago, Hampshirejudy said: Heard from MSC today that our cruise from Barcelona to Italy, will still operate as normal. Doesn’t make sense they are going to Italy, but will not allow anyone from Italy to board the ship. So how does it work when you get into port, just stare over the side of the ship, no one getting on or off, might as well stay at sea. Anyway insurance will payout, just a hassle. Two more cruises booked this year...doh! How is that possible when Italy is essentially on lockdown not letting anyone in or out from my understanding? When is your cruise? Maybe they think things will be resolved by then? Link to comment Share on other sites More sharing options...
WH_Cruise Posted March 10, 2020 #324 Share Posted March 10, 2020 18 minutes ago, sidari said: LTH ... had it sent to me but it came from MSC UK office. What is LTH mate? Link to comment Share on other sites More sharing options...
sidari Posted March 10, 2020 #325 Share Posted March 10, 2020 4 minutes ago, WH_Cruise said: What is LTH mate? Lovetoholiday ... Who posted above. Link to comment Share on other sites More sharing options...
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