ljason913 Posted June 23, 2020 #1 Share Posted June 23, 2020 We have two cruises in august cancelled can I lift and shift them if they were comp by casino anyone have any luck doing this Link to comment Share on other sites More sharing options...
sandebeach Posted June 23, 2020 #2 Share Posted June 23, 2020 I called about an hour ago and the answer was no to a Lift and Shift for casino comped cruises. Maybe they will change this in a few days. I will call back end of the week to check. Link to comment Share on other sites More sharing options...
Ken at the beach Posted June 23, 2020 #3 Share Posted June 23, 2020 Only your annual free cruise can be moved. Ordinary comp cruises cannot be moved. Link to comment Share on other sites More sharing options...
FloridaPalms Posted June 23, 2020 #4 Share Posted June 23, 2020 How about if you upgraded the comped cruise category? Still no L&S? Link to comment Share on other sites More sharing options...
Ken at the beach Posted June 23, 2020 #5 Share Posted June 23, 2020 25 minutes ago, FloridaPalms said: How about if you upgraded the comped cruise category? Still no L&S? Still no L&S. you will get your upgrade money refunded Link to comment Share on other sites More sharing options...
kruzinkel Posted June 24, 2020 #6 Share Posted June 24, 2020 It seems to me that unless they release another promotion (like the free JS + Free play i used for now-cancelled Sept cruise), I won't be sailing for free this fall:( Link to comment Share on other sites More sharing options...
TYMAN Posted June 24, 2020 #7 Share Posted June 24, 2020 This was posted on another thread (one which I seemed to have ticked a few folks off from-lol!), so, it might work for you! I actually moved my from August cancelled comp cruise to the 11/1/20 sailing due to casino rooms still being available. I look forward to that cruise!! "UPDATE: Based on some posts I saw on the Club Royale social media site, I called back and asked if I could just "move" my cancelled comped August cruise. The answer was Yes, but only to certain Caribbean cruises sailing between September 15 and February 2021, that had "casino-rate cabins" still available. So I moved my August Symphony cruise to a January Oasis. I tried to get Allure for December but all "casino" cabins had already been booked. But I am happy I was able to move my cruise!" 2 Link to comment Share on other sites More sharing options...
kruzinkel Posted June 24, 2020 #8 Share Posted June 24, 2020 24 minutes ago, TYMAN said: This was posted on another thread (one which I seemed to have ticked a few folks off from-lol!), so, it might work for you! I actually moved my from August cancelled comp cruise to the 11/1/20 sailing due to casino rooms still being available. I look forward to that cruise!! "UPDATE: Based on some posts I saw on the Club Royale social media site, I called back and asked if I could just "move" my cancelled comped August cruise. The answer was Yes, but only to certain Caribbean cruises sailing between September 15 and February 2021, that had "casino-rate cabins" still available. So I moved my August Symphony cruise to a January Oasis. I tried to get Allure for December but all "casino" cabins had already been booked. But I am happy I was able to move my cruise!" good to know! Link to comment Share on other sites More sharing options...
TYMAN Posted June 24, 2020 #9 Share Posted June 24, 2020 4 minutes ago, kruzinkel said: good to know! Good luck!!!! Link to comment Share on other sites More sharing options...
Spurschick Posted June 24, 2020 #10 Share Posted June 24, 2020 (edited) Yes but it’s complicated. i called in yesterday and did L&S on one cruise no issues, the other I’ve left for now. Cruise one was the JS comps they did for the summer. If you have a blue invoice that looks nothing like the normal CR invoices they are easy to L&S and you just pay difference in port fees. Regarding our normal comped room we were told we can lift and shift the room but that the original booking would be cancelled, then rebooked and the comp reapplied at same time. This meant we would have to pay port fees and taxes on new booking and wait for refund for all port fees, taxes etc etc from original booking. also had to rebook by July 10th and sailings only up to end February. There is limited capacaity per sailing so some sailings are blocked eg Oct 18th Harmony was blocked. Also if TA tries to do online it shows next year range which isn’t applicable to the casino bookings. It has to be called in to CR. Edited June 24, 2020 by Spurschick 1 Link to comment Share on other sites More sharing options...
RFerrington Posted June 24, 2020 #11 Share Posted June 24, 2020 I was able to move our 1 August 2020 Symphony casino comp (cancelled with this latest round of cancellations) to 13 Feb 2021 Symphony. They price protected it (I owed $4.20 in additional taxes/port fees). We had upgraded from an inside to a JS for a total of $516 (cruise fare). I agree that they will not allow you to do a "traditional" L&S but they will allow you to move your cruise up through the end of Feb. 2021 as @TYMAN posted above. It was actually very easy and very helpful. We did not try and change ships (we stayed with Symphony) but I have read of others who were able to change ships. They also didn't seem to care that we were moving an eastern Caribbean to a western Caribbean. They moved our air (booked through Air2Sea) as well although there was an additional $60 increase in airfare. No big deal. Since we already had a 6 Feb 2021 Symphony booked, this move now gives us a B2B. We were able to get the same JS for both legs. Very happy with the results. 2 Link to comment Share on other sites More sharing options...
TYMAN Posted June 24, 2020 #12 Share Posted June 24, 2020 Happy to hear!!! That makes three!! Thanks for coming back and giving us an update @RFerrington 1 Link to comment Share on other sites More sharing options...
benebire Posted June 24, 2020 #13 Share Posted June 24, 2020 Sucessfully moved comped August Harmony to Feb 2021. Paid $11 difference in port taxes. Yipee! Really nice that they are honoring these comped cruises. Link to comment Share on other sites More sharing options...
Rare lazydayz Posted June 24, 2020 #14 Share Posted June 24, 2020 I am about an hour into my call with Casino Royale. Looks like I will move my August Mariner cruise to November, in a better located JS (on the hump on 9) for $3.04 in increased fees. Harmony from September being moved to Symphony for Feb. 13, 2021 (Harmony was not available for the last two weeks of February; Symphony was not available for the last week of February). Again, better located JS (this one on deck 8 near elevators and Central Park) for $27.04 in increased taxes. All prepaid packages are being refunded. So my experience matches most others - if you had a comp cruise cancelled, you need to act quickly as casino cabins are filling up fast and be prepared to be on the phone for a long time. Two different approvals needed per cruise. 1 Link to comment Share on other sites More sharing options...
sunnydaysmile Posted June 24, 2020 #15 Share Posted June 24, 2020 I was able to move my August Symphony JS to the last week of February and was able to keep my free play 🙂 After losing 3 cruises this year, I am so happy that they allowed us to do this. 2 Link to comment Share on other sites More sharing options...
Rare lazydayz Posted June 24, 2020 #16 Share Posted June 24, 2020 Took just over two hours but both cruises are now rescheduled. Hooray! 2 Link to comment Share on other sites More sharing options...
ToroAzul Posted June 24, 2020 #17 Share Posted June 24, 2020 I guess I know what I'm doing tomorrow. Fuuuuuuu they told me 'no' a few weeks ago. Link to comment Share on other sites More sharing options...
TYMAN Posted June 25, 2020 #18 Share Posted June 25, 2020 Just saw this offer under my online Club Royal offers.....guess they're trying to book 2020 again? 020 OCT - DEC FLAT RATE OFFER VARIABLE STATEROOM FOR A FLAT RATE exp6/26/2020 20FRC201 Link to comment Share on other sites More sharing options...
RFerrington Posted June 25, 2020 #19 Share Posted June 25, 2020 Still no new offers for us. Link to comment Share on other sites More sharing options...
TYMAN Posted June 25, 2020 #20 Share Posted June 25, 2020 Just got off the phone with the casino folks. I had our two Prime certificates booked for 2/21/21 Harmony. I was able to take the 08/30/20 cancelled Harmony comp cruise, move it to 2/21/21 (and the free play!!!!) and then use our Prime certificates for a Nov '21 Harmony cruise. It did take two hours on the phone, mostly for the work around of being no casino cabins available for Feb (they were able to put us in the same cabins!!). So happy to hear they're working with us on all the cancelled sailings and Casino comps!!! 1 Link to comment Share on other sites More sharing options...
ToroAzul Posted June 25, 2020 #21 Share Posted June 25, 2020 Called Club Royale today too. They said I could move my July 20 cancelled cruise to anywhere now thru Feb 2021. Sadly I'll be unable to use it so I'll apply the funds to my Prime July 2021 booking Link to comment Share on other sites More sharing options...
TYMAN Posted June 25, 2020 #22 Share Posted June 25, 2020 40 minutes ago, ToroAzul said: Called Club Royale today too. They said I could move my July 20 cancelled cruise to anywhere now thru Feb 2021. Sadly I'll be unable to use it so I'll apply the funds to my Prime July 2021 booking At least it wasn't a no this time.....sorry you can't join us on the 2/21/21 Harmony. Link to comment Share on other sites More sharing options...
lovelife Posted June 25, 2020 #23 Share Posted June 25, 2020 I tried to move my cancelled casino comp Ausust Symphony cruise yesterday morning and was told I could not move it to ANY Oasis class ship. Grrrrrr. Link to comment Share on other sites More sharing options...
Spurschick Posted June 25, 2020 #24 Share Posted June 25, 2020 8 minutes ago, lovelife said: I tried to move my cancelled casino comp Ausust Symphony cruise yesterday morning and was told I could not move it to ANY Oasis class ship. Grrrrrr. Call back. there is limited availability on Oasis class ships. We had to check sailing by sailing until we found one they would allow. Link to comment Share on other sites More sharing options...
ToroAzul Posted June 25, 2020 #25 Share Posted June 25, 2020 2 hours ago, TYMAN said: At least it wasn't a no this time.....sorry you can't join us on the 2/21/21 Harmony. It's all good. I was able to get a comped veranda on Celebrity Apex instead. Link to comment Share on other sites More sharing options...
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