Rare MMDown Under Posted March 11, 2021 #101 Share Posted March 11, 2021 1 hour ago, cruisingaussies said: Full refund received in our bank account this morning. 🍾🍾 Thanks to all for your messages of encouragement and especially jland and Balsam12 for sharing info on the steps you have taken. Balsam12, I hope you get some action and your refund quickly, and hope you'll post the outcome here. I wonder how long we'd have been waiting if I'd done nothing. I have now unsubscribed from that TA's mailing list, I was only staying on it to be sure they are still 'afloat'. That is wonderful news. You made my day! I love to hear when good people are successful. Please remind me how much money you were owed and how long you had to wait until the money was put in your bank account. This thread should be compulsory reading for everyone booking a cruise with a TA (or a travel package such as with APT). Link to comment Share on other sites More sharing options...
Balsam12 Posted March 11, 2021 #102 Share Posted March 11, 2021 2 hours ago, MMDown Under said: This thread should be compulsory reading for everyone booking a cruise with a TA I seriously doubt there will be many people who fit that category after this fiasco.... 1 Link to comment Share on other sites More sharing options...
Rare MMDown Under Posted March 11, 2021 #103 Share Posted March 11, 2021 59 minutes ago, Balsam12 said: I seriously doubt there will be many people who fit that category after this fiasco.... Not on cruise critic anyway. Link to comment Share on other sites More sharing options...
NSWP Posted March 11, 2021 #104 Share Posted March 11, 2021 Good result. i think ACC stirred them. Link to comment Share on other sites More sharing options...
Balsam12 Posted March 11, 2021 #105 Share Posted March 11, 2021 I'll continue with the good news.... our refund has just landed in our bank account. Now to get them to release our other booking back to P & O. 3 Link to comment Share on other sites More sharing options...
cruisingaussies Posted March 11, 2021 #106 Share Posted March 11, 2021 2 hours ago, Balsam12 said: I'll continue with the good news.... our refund has just landed in our bank account. Now to get them to release our other booking back to P & O. Great news and good luck with handing back that booking. Link to comment Share on other sites More sharing options...
Balsam12 Posted March 22, 2021 #107 Share Posted March 22, 2021 So a little more success 🙂 It appears the TA has released our P & O booking. We lost $100 credit that was from the TA, but that was only to be expected. Never again. 3 Link to comment Share on other sites More sharing options...
cruisingaussies Posted March 22, 2021 #108 Share Posted March 22, 2021 29 minutes ago, Balsam12 said: So a little more success 🙂 It appears the TA has released our P & O booking. We lost $100 credit that was from the TA, but that was only to be expected. Never again. Good news and I’m sure the peace of mind will be worth more than $100. We’ve all learned a lesson from this. The real test of any company is how they handle problems. In both our cases (and many more for sure) they’ve failed dismally Agree, never again. 2 Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted March 23, 2021 #109 Share Posted March 23, 2021 Glad it is working out. Link to comment Share on other sites More sharing options...
dizzy1948 Posted March 24, 2021 #110 Share Posted March 24, 2021 I know I haven't been on for some time - life's like that. We got 100% refund from online agent. 1 Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted March 25, 2021 #111 Share Posted March 25, 2021 good stuff. Link to comment Share on other sites More sharing options...
CupcakeSusie Posted April 7, 2021 #112 Share Posted April 7, 2021 Chiming in - it took 6 months, multiple very long phone calls, and finally 2 hours on the line with me insisting I be transferred to a supervisor, for me to receive my refund from Celebrity. They’ve probably blacklisted me, but the feeling is mutual. 1 Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted April 7, 2021 #113 Share Posted April 7, 2021 At least you got your money back. Link to comment Share on other sites More sharing options...
Rare MMDown Under Posted April 7, 2021 #114 Share Posted April 7, 2021 10 hours ago, CupcakeSusie said: Chiming in - it took 6 months, multiple very long phone calls, and finally 2 hours on the line with me insisting I be transferred to a supervisor, for me to receive my refund from Celebrity. They’ve probably blacklisted me, but the feeling is mutual. Well done - Your persistence paid off. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted April 7, 2021 #115 Share Posted April 7, 2021 We have had everything refunded or credited except for $500 with CMV which went under. We have also used many credit s or have reassigned them to future bookings 1 Link to comment Share on other sites More sharing options...
NSWP Posted April 8, 2021 #116 Share Posted April 8, 2021 11 hours ago, MicCanberra said: We have had everything refunded or credited except for $500 with CMV which went under. We have also used many credit s or have reassigned them to future bookings You have done quite well Mic, considering. 1 Link to comment Share on other sites More sharing options...
NSWP Posted April 8, 2021 #117 Share Posted April 8, 2021 On 4/7/2021 at 6:45 PM, CupcakeSusie said: Chiming in - it took 6 months, multiple very long phone calls, and finally 2 hours on the line with me insisting I be transferred to a supervisor, for me to receive my refund from Celebrity. They’ve probably blacklisted me, but the feeling is mutual. Well done you little cupcake. Link to comment Share on other sites More sharing options...
By The Bay Posted April 12, 2021 #118 Share Posted April 12, 2021 The local Helloworld outlet at the shopping centre has succumbed to the enviable and is closing. 😒 Link to comment Share on other sites More sharing options...
Rare MMDown Under Posted April 12, 2021 #119 Share Posted April 12, 2021 59 minutes ago, By The Bay said: The local Helloworld outlet at the shopping centre has succumbed to the enviable and is closing. 😒 I thought a lot of TAs would close when benefits reduced. I noticed both TA shops were open for the first time in our small shopping centre last week. Link to comment Share on other sites More sharing options...
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