CUTTERSAM Posted May 18, 2021 #101 Share Posted May 18, 2021 1 minute ago, Host Jazzbeau said: @CUTTERSAM you can't mention TAs by name Oh sorry. I thought you meant their given names. Mea Culpa. BTW. Uniworld just suspended my 5/30 cruise on Douro FINALLY!! Link to comment Share on other sites More sharing options...
Rare Host Jazzbeau Posted May 18, 2021 Author #102 Share Posted May 18, 2021 Just now, CUTTERSAM said: Oh sorry. I thought you meant their given names. Mea Culpa. BTW. Uniworld just suspended my 5/30 cruise on Douro FINALLY!! If I understand the rule's origin, it's to protect the TAs who advertise on CC. So no agency or personal names. Meanwhile, that's great (if still really late) news about your cruise. I'm planning a Douro cruise for 2022, and after comparing many different lines I'm leaning toward Scenic. You might want to consider them for the rebooking. [Don't let them pull that 'suspended' business. Your cruise is cancelled and you should demand your money back.] Link to comment Share on other sites More sharing options...
Loreto Posted May 18, 2021 #103 Share Posted May 18, 2021 33 minutes ago, CUTTERSAM said: Oh sorry. I thought you meant their given names. Mea Culpa. BTW. Uniworld just suspended my 5/30 cruise on Douro FINALLY!! Sorry about your cruise but at least you got an answer. Link to comment Share on other sites More sharing options...
djh1959 Posted May 19, 2021 #104 Share Posted May 19, 2021 20 hours ago, Lance88 said: Does anyone have any recommendations on a hotel in Porto where we can stay before the cruise departs. Unfortunately my trip to Porto in January 2021 was cancelled for obvious reasons, but I did a heap of research, and from what I learned, I would agree with JP. Pestano Vintage Porto definitely seemed the nicest at a half way reasonable price for having a lovely view. I still actually have a reservation with them for next January, but our government will not open our borders by then, so I have to cancel it unfortunately. Link to comment Share on other sites More sharing options...
Daisi Posted May 19, 2021 #105 Share Posted May 19, 2021 @CUTTERSAM, glad you finally got word on your cruise, sorry you now have to go through the ring to cancel all the other plans. I hope you don't have as hard of time getting your funds refunded as you did getting an answer as to whether or not the cruise goes. Good luck, and just think...now you have a lot more time to plan...trying to think of some good for you. 😉 1 Link to comment Share on other sites More sharing options...
GoesBoom Posted May 19, 2021 #106 Share Posted May 19, 2021 Finally canceled! If you or anyone else needs a recommendation for a local guide in Porto, I have a great one. Link to comment Share on other sites More sharing options...
Lance88 Posted May 19, 2021 #107 Share Posted May 19, 2021 Glad to hear that Uniworld finally did the reasonable thing and suspended your May 30 cruise. We are still waiting for a decision on our June 6 cruise. I don't expect one until there is a decision from the EU this week on allowing US tourists. If it goes ahead , I am sure we will be scrambling with testing , transfers , etc. I am also concerned about being the first cruise. Link to comment Share on other sites More sharing options...
GoesBoom Posted May 19, 2021 #108 Share Posted May 19, 2021 44 minutes ago, Lance88 said: Glad to hear that Uniworld finally did the reasonable thing and suspended your May 30 cruise. We are still waiting for a decision on our June 6 cruise. I don't expect one until there is a decision from the EU this week on allowing US tourists. If it goes ahead , I am sure we will be scrambling with testing , transfers , etc. I am also concerned about being the first cruise. The EU voted to allow all vaccinated people into the EU. No date announced. They also raised the threshold for “red” countries. Link to comment Share on other sites More sharing options...
Canal archive Posted May 19, 2021 #109 Share Posted May 19, 2021 Be careful nothing is ever straightforward with the EU. Don’t get me wrong as there are I think 27 countries and although their respective EU representatives agree it then has to be ratified by their respective heads of government. I’m keeping everything crossed as I can see the U.K. being banned for several reasons not the least being the Indian variant, at the moment I wouldn’t blame them. CA Link to comment Share on other sites More sharing options...
Rare notamermaid Posted May 19, 2021 #110 Share Posted May 19, 2021 Canal archive, I agree. The EU only gives a recommendation. The governments decide. In Germany the UK is already back on the risk list due to the quality not the quantity, this means although the infection rate is below the threshold, the Indian variant is the deciding factor to determine that the situation in Britain (UK) poses a risk. Just when I was thinking that things may be better in August and I could perhaps go to the island, the situation deteriorates. Also be aware that getting to a river cruise transiting the UK may cause a problem. No idea what the rule will be, but be aware of that, especially as the UK is not part of the Schengen area. notamermaid Link to comment Share on other sites More sharing options...
Canal archive Posted May 19, 2021 #111 Share Posted May 19, 2021 It all depends on France and the tunnel! CA Link to comment Share on other sites More sharing options...
Rare notamermaid Posted May 19, 2021 #112 Share Posted May 19, 2021 2 minutes ago, Canal archive said: It all depends on France and the tunnel! CA For you, yes. I really hope that canal cruise of yours will work out. Fingers crossed. notamermaid Link to comment Share on other sites More sharing options...
GoesBoom Posted May 19, 2021 #113 Share Posted May 19, 2021 (edited) I’m booked in France for a June 20th river cruise. They might be asking the passengers if we would like to learn to be deckhands, waiters or butlers. I fly direct from Dallas into Paris. Macron says he will open France to vaccinated Americans on June 9th. Yes, I’m fully vaccinated. The cruise is totally within France’s borders. I connect thru Heathrow on my return flight. I need a covid test to transit Heathrow and one to enter the US. Will find a test that satisfies both. Unless things go bad in France, I think this will happen. It will be an adventure. Edited May 19, 2021 by GoesBoom 1 Link to comment Share on other sites More sharing options...
Rare notamermaid Posted May 19, 2021 #114 Share Posted May 19, 2021 That sounds as if it should work out. Certainly an adventure, hopefully a good one. Hope you have as much fun as possible. Would be really nice to read your review after your return. notamermaid Link to comment Share on other sites More sharing options...
GoesBoom Posted May 19, 2021 #115 Share Posted May 19, 2021 2 hours ago, GoesBoom said: Unless things go bad in France, I think this will happen. It will be an adventure. Well, well, well. Just got email from Uniworld. My June 20th cruise is canceled. Link to comment Share on other sites More sharing options...
Daisi Posted May 19, 2021 #116 Share Posted May 19, 2021 Sorry @GoesBoom. At least you heard with enough time to re-arrange plans. Maybe they are learning. Link to comment Share on other sites More sharing options...
Rare notamermaid Posted May 19, 2021 #117 Share Posted May 19, 2021 Sorry to read that. I really thought it could work, with France reopening. notamermaid Link to comment Share on other sites More sharing options...
Lance88 Posted May 20, 2021 #118 Share Posted May 20, 2021 Still no word from Uniworld on our June 6 , 2021 Douro cruise. They apparently have enough information to cancel cruises in June in France but not in Portugal. They don't even have the courtesy to send an email advising customers what is going on and when they will decide. Just terrible. Link to comment Share on other sites More sharing options...
ARDXXX Posted May 20, 2021 #119 Share Posted May 20, 2021 Phoned Uniworld again regarding our Prague and Danube Cruise on 28th June as it has disappeared from web page. Informed that it might just be because they are not taking any more bookings for June cruises!!! and these dates are "under discussion" she said that Cruises have been cancelled until 14th June - so far. Link to comment Share on other sites More sharing options...
CUTTERSAM Posted May 20, 2021 #120 Share Posted May 20, 2021 17 hours ago, GoesBoom said: Well, well, well. Just got email from Uniworld. My June 20th cruise is canceled. They gave you some notice, they must be getting beat up by the criticism. Link to comment Share on other sites More sharing options...
GoesBoom Posted May 20, 2021 #121 Share Posted May 20, 2021 All, just received a marketing email from Uniworld. It announces that their first European river cruise will be in Italy on June18th. It is asking people to sign up for their first cruise. Link to comment Share on other sites More sharing options...
Rare Host Jazzbeau Posted May 21, 2021 Author #122 Share Posted May 21, 2021 Uniworld restart in June confirmed here: More River Lines Announce European Restart Dates As American Travel Looks Possible For Summer Link to comment Share on other sites More sharing options...
Lance88 Posted May 25, 2021 #123 Share Posted May 25, 2021 We are now less than two weeks from our June 6 Douro cruise and still no decision from Uniworld. When I talked with them yesterday they claimed that the cruise was still on and I would be contacted if anything changed. I asked them when I would be getting my cruise documents and they had no response. I expressed to them by dissatisfaction with how this was being handled and they asked for my patience. They apparently don't care how they are treating their customers. Link to comment Share on other sites More sharing options...
Rare notamermaid Posted May 25, 2021 #124 Share Posted May 25, 2021 10 minutes ago, Lance88 said: I asked them when I would be getting my cruise documents and they had no response. I am sorry to read that. If the cruise is a go I do not understand why you cannot get cruise documents now. Two weeks out seems rather short - and apparently they cannot say when they will send them. It sounds fishy to me and I fully understand your annoyance. Is there some legal implementation that if they send you the documents and then the cruise does not sail, it is of negative impact to the company? Never heard of such a thing, but I have only sailed on one cruise. That was under normal circumstances and with EU rules applying so not comparable at all. I don't know, but judging from many reports over the last three years on this board, Uniworld has lost some of its customer service and reputation in my mind. Unfortunately not just in mine. I do hope this will sort itself out soon to your satisfaction and that your Douro cruise is all that you wish for, with service on the ship that completely outshines the office service you have experienced so far. notamermaid Link to comment Share on other sites More sharing options...
GoesBoom Posted May 25, 2021 #125 Share Posted May 25, 2021 I think if they issue docs and then cancel, you get a full cash refund. If they cancel before docs due to covid, you only receive a FCC. They are slimy. Link to comment Share on other sites More sharing options...
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