Cabin Allocation Confusion

[Nick&Simon]

I have only sailed on Celebrity once, but have a sailing booked next month.

 

 I'm confused about my cabin allocation and wondered if anyone could help me understand.

 

 If I look at the website it is showing as cabin 9259 (C3 Deck 9), if I look at the App it is showing as 1215 (C2 Deck 10). Any ideas which is correct? I tired calling Celebrity, but it just costs a load of money with no answer.

 

 Thanks

[Denny01]

Not familiar w UK reservations but What does your Booking Confirmation form have on it. The website is probably right but check your paperwork. 
 

den

[sandancer]

2 hours ago, Nick&Simon said:

I have only sailed on Celebrity once, but have a sailing booked next month.

 

 I'm confused about my cabin allocation and wondered if anyone could help me understand.

 

 If I look at the website it is showing as cabin 9259 (C3 Deck 9), if I look at the App it is showing as 1215 (C2 Deck 10). Any ideas which is correct? I tired calling Celebrity, but it just costs a load of money with no answer.

 

 Thanks

Did you book a guarantee cabin?  If not then you should be in the cabin you booked. We have sailed with Celebrity many times and have never had a cabin changed unless we requested it. 

[cublet]

Hello,

 

I don't know anything about the app as I'm a fully paid-up member of the flat earth society and like to see stuff on paper. Is this the same as logging-in to your account on X's main website?

 

I am in cabin 9263 twice in July and am perfectly satisfied that it is a Concierge C3 cabin. C4 is a guarantee cabin and you could find yourself anywhere - especially as the ship will be at reduced capacity.

 

Regardless of who booked, you or a TA, you should have a 'Guest Invoice' the top centre will read something like:

 

9999999 (Group ID Not

Applicable)         

Ship: CELEBRITY SILHOUETTE

Departure Date: 31 JUL 2021

Itinerary: 6 NIGHT UK CRUISE FROM

SOUTHAMPTON

Cruise Duration: 06 Nights

Stateroom Number: 9263

Stateroom Obstructed View Percentage: 0%

Stateroom Description: Concierge Class - C3

 

Regards,

 

Cublet

Edited May 28, 2021 by cublet
additional info

[wrk2cruise]

I'd trust the website more than the app but others are right check your invoice.

[Nick&Simon]

Thanks for all the answers, I finally gave into curiosity and eventually spoke to someone at Celebrity. Bottom line there is an issue with the app which was showing the cabin from a prior booking (which was cancelled).

[hcat]

Surprise surprise...Celeb IT issues strike again!

Glad it was sorted out,  enjoy your cruise!