Nick&Simon Posted May 28, 2021 #1 Share Posted May 28, 2021 I have only sailed on Celebrity once, but have a sailing booked next month. I'm confused about my cabin allocation and wondered if anyone could help me understand. If I look at the website it is showing as cabin 9259 (C3 Deck 9), if I look at the App it is showing as 1215 (C2 Deck 10). Any ideas which is correct? I tired calling Celebrity, but it just costs a load of money with no answer. Thanks Link to comment Share on other sites More sharing options...
Denny01 Posted May 28, 2021 #2 Share Posted May 28, 2021 Not familiar w UK reservations but What does your Booking Confirmation form have on it. The website is probably right but check your paperwork. den 1 Link to comment Share on other sites More sharing options...
sandancer Posted May 28, 2021 #3 Share Posted May 28, 2021 2 hours ago, Nick&Simon said: I have only sailed on Celebrity once, but have a sailing booked next month. I'm confused about my cabin allocation and wondered if anyone could help me understand. If I look at the website it is showing as cabin 9259 (C3 Deck 9), if I look at the App it is showing as 1215 (C2 Deck 10). Any ideas which is correct? I tired calling Celebrity, but it just costs a load of money with no answer. Thanks Did you book a guarantee cabin? If not then you should be in the cabin you booked. We have sailed with Celebrity many times and have never had a cabin changed unless we requested it. Link to comment Share on other sites More sharing options...
cublet Posted May 28, 2021 #4 Share Posted May 28, 2021 (edited) Hello, I don't know anything about the app as I'm a fully paid-up member of the flat earth society and like to see stuff on paper. Is this the same as logging-in to your account on X's main website? I am in cabin 9263 twice in July and am perfectly satisfied that it is a Concierge C3 cabin. C4 is a guarantee cabin and you could find yourself anywhere - especially as the ship will be at reduced capacity. Regardless of who booked, you or a TA, you should have a 'Guest Invoice' the top centre will read something like: 9999999 (Group ID Not Applicable) Ship: CELEBRITY SILHOUETTE Departure Date: 31 JUL 2021 Itinerary: 6 NIGHT UK CRUISE FROM SOUTHAMPTON Cruise Duration: 06 Nights Stateroom Number: 9263 Stateroom Obstructed View Percentage: 0% Stateroom Description: Concierge Class - C3 Regards, Cublet Edited May 28, 2021 by cublet additional info Link to comment Share on other sites More sharing options...
wrk2cruise Posted May 28, 2021 #5 Share Posted May 28, 2021 I'd trust the website more than the app but others are right check your invoice. Link to comment Share on other sites More sharing options...
Nick&Simon Posted May 28, 2021 Author #6 Share Posted May 28, 2021 Thanks for all the answers, I finally gave into curiosity and eventually spoke to someone at Celebrity. Bottom line there is an issue with the app which was showing the cabin from a prior booking (which was cancelled). Link to comment Share on other sites More sharing options...
Rare hcat Posted May 29, 2021 #7 Share Posted May 29, 2021 Surprise surprise...Celeb IT issues strike again! Glad it was sorted out, enjoy your cruise! Link to comment Share on other sites More sharing options...
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