wcc19 Posted September 7, 2021 #101 Share Posted September 7, 2021 Similar experience here - login page came up and told to change my password. Tried to change the PW but then it went down again. Link to comment Share on other sites More sharing options...
Lvshack Posted September 7, 2021 #102 Share Posted September 7, 2021 2 minutes ago, wcc19 said: Similar experience here - login page came up and told to change my password. Tried to change the PW but then it went down again. Have been trying but still saying cannot connect to site 😞 or site not secure!!! Link to comment Share on other sites More sharing options...
Rare Lois R Posted September 7, 2021 #103 Share Posted September 7, 2021 It still says "the site cannot be reached" so maybe it will be the 10th as was posted in a previous reply. Link to comment Share on other sites More sharing options...
Rare Silver Spectre Posted September 7, 2021 #104 Share Posted September 7, 2021 According to the London office earlier today it was to be up and fully functional by 6pm London time. Make of that what you will! Link to comment Share on other sites More sharing options...
Rare Lois R Posted September 7, 2021 #105 Share Posted September 7, 2021 34 minutes ago, Silver Spectre said: According to the London office earlier today it was to be up and fully functional by 6pm London time. Make of that what you will! According to my rep at SS-she is here in the states, she has not been given a time yet. She said right now it looks like it will be sooner rather than later but she didn't want to give me a date because she really has not been given one. I spoke with her earlier today as well. Looks like the London office is wrong. Link to comment Share on other sites More sharing options...
MHF Posted September 8, 2021 #106 Share Posted September 8, 2021 12 hours ago, Lois R said: Hi Missy, Good morning. I am having my coffee..........my silversea is still not working. As for my ports? I think we were supposed to go to Tenerife and when I look now, that is not listed but all the other places look the same. I have never been to this part of Europe so it is all new to me🙂 Hi Lois, I head for South Dakota on Thursday so hoping mySs comes up tomorrow so I can do shore excursions before I leave. Especially important since we can't do our own thing in Italy and now that I have 4 new ports to read about. M Link to comment Share on other sites More sharing options...
Observer Posted September 8, 2021 #107 Share Posted September 8, 2021 If the ships were operating at or near capacity, the inability to pre-register for tours would concern me greatly. But I gather that such is (happily or unhappily, depending upon one's POV) not the case. So it's likely that there will be ample availability when booking onboard. Nonetheless, this situation doubtless disturbs management at least as much as it does guests. Let's hope the issues are cured soon. Link to comment Share on other sites More sharing options...
moraira Posted September 8, 2021 #108 Share Posted September 8, 2021 The UK version of the Silversea site has at last let me get into MySilversea It forces a password change to get in, and that indeed lets you in to your account It gives all bookings you have as normel But the Veneiian Loyalty statement is still unavailable 1 Link to comment Share on other sites More sharing options...
Rare WesW Posted September 8, 2021 #109 Share Posted September 8, 2021 moraira, same here in US, no loyalty statement and Silversea changed my Venetian Society member number. Alas, three Silversea bookings made in last ten days invoices show no Venetian discount (have near 250 days sailed). My TA and Silversea trying to fix but there is a back log. Link to comment Share on other sites More sharing options...
Rare Lois R Posted September 8, 2021 #110 Share Posted September 8, 2021 Good morning, we are back up🙂 yes! 1 Link to comment Share on other sites More sharing options...
Lvshack Posted September 8, 2021 #111 Share Posted September 8, 2021 Good afternoon/morning ☀️ has everyone who's got into my silversea been asked for a new password?? Always makes me a little nervous when I'm always told never give any details which you have not asked for ..!! Maybe being a little paranoid!!!! 1 Link to comment Share on other sites More sharing options...
Rare Lois R Posted September 8, 2021 #112 Share Posted September 8, 2021 Hi🙂, yes, you have to submit a new password. What details are you talking about? You just click on that link that already has your email address and they email you a temporary password and then you change it. Easy Peasy🙂 1 Link to comment Share on other sites More sharing options...
les37b Posted September 8, 2021 #113 Share Posted September 8, 2021 2 hours ago, WesW said: moraira, same here in US, no loyalty statement and Silversea changed my Venetian Society member number. Alas, three Silversea bookings made in last ten days invoices show no Venetian discount (have near 250 days sailed). My TA and Silversea trying to fix but there is a back log. Ditto here too. The 3 future sailings are all there. Had to do the via email PW change, which isnt a problem. 1 Link to comment Share on other sites More sharing options...
Rare Lois R Posted September 8, 2021 #114 Share Posted September 8, 2021 The one thing I see differently on my sailings.......well, on my upcoming sailing......the day we are in Madeira, it says there are no excursions......but there are multiple ones offered. I booked one. Looks like something got out of wack and hopefully they will fix it. Link to comment Share on other sites More sharing options...
Rare Gourmet Gal Posted September 8, 2021 #115 Share Posted September 8, 2021 Logged into mysilversea after changing the password but none of the tabs are working. Cannot see bookings, profile or anything. What a mess. Link to comment Share on other sites More sharing options...
Lvshack Posted September 8, 2021 #116 Share Posted September 8, 2021 7 minutes ago, Gourmet Gal said: Logged into mysilversea after changing the password but none of the tabs are working. Cannot see bookings, profile or anything. What a mess. All good here ... Changed password & straight in !! All bookings showing.profile etc..the only thing not showing is Venetian society sailed days .. Link to comment Share on other sites More sharing options...
Lvshack Posted September 8, 2021 #117 Share Posted September 8, 2021 6 hours ago, Lois R said: Hi🙂, yes, you have to submit a new password. What details are you talking about? You just click on that link that already has your email address and they email you a temporary password and then you change it. Easy Peasy🙂 Yes Lois it was as you say easy peasy...I was just worried about them asking to use a new password with all the problems they have experienced I thought it might be a scam !!! Once again just paranoid !!! But now all sorted 🚢 1 Link to comment Share on other sites More sharing options...
Rare Lois R Posted September 8, 2021 #118 Share Posted September 8, 2021 57 minutes ago, Gourmet Gal said: Logged into mysilversea after changing the password but none of the tabs are working. Cannot see bookings, profile or anything. What a mess. Sorry you having issues. 1 Link to comment Share on other sites More sharing options...
PINEY10 Posted September 11, 2021 #119 Share Posted September 11, 2021 On 9/7/2021 at 9:01 AM, cruiseej said: I just noticed a post on a FB group which Mark Conroy posted last night saying "It should be on line on Tuesday". It's 3 pm in Monaco, 9 am in Miami, and it's still down. We'll see! How do you get to Mark Conroys Facebook post. Can you provide the name of it? So glad silversea is back up and I hope running. Hopeful for Antarctica this year thank you! Link to comment Share on other sites More sharing options...
Rare WesW Posted September 11, 2021 #120 Share Posted September 11, 2021 PINEY10, join the Silversea passengers facebook group then compose a post with Mark Spencer Conroy or use the search window and search his name and send him a private message Link to comment Share on other sites More sharing options...
PINEY10 Posted September 11, 2021 #121 Share Posted September 11, 2021 Thank you Wes Link to comment Share on other sites More sharing options...
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