janecambridge Posted September 14, 2021 #1 Share Posted September 14, 2021 We have just been notified that our cruise on November 24th on Silver Shadow has been cancelled due to circumstances beyond their control.But the exact cruise is still going ahead with exact same itinerary with 14 days added to it. Silverseas have had full payment for a year.They have not informed us of the added days with the suggestion we may want to extend.Being our first booking with Silverseas, we are very disappointed and not very happy.A super itinerary...Is this common??? Link to comment Share on other sites More sharing options...
cruiseej Posted September 14, 2021 #2 Share Posted September 14, 2021 (edited) 44 minutes ago, janecambridge said: But the exact cruise is still going ahead with exact same itinerary with 14 days added to it. I'm sorry your trip was canceled, and I can understand your disappointment and frustration. I'm trying to understand the situation before offering additional thoughts...I see the November 24 Athens to Dubai trip currently listed, a 24 days cruise. If you're saying there were 14 days added to it, then you were supposed to disembark on the 10th day of this cruise? That's a day in Aquaba (Petra), Jordan, and I'm not aware of cruises beginning and ending there. Could you clarify the length/itinerary of your originally-booked cruise? Edited September 14, 2021 by cruiseej 1 Link to comment Share on other sites More sharing options...
turtlemichael Posted September 15, 2021 #3 Share Posted September 15, 2021 There appears to have been a 10 day Shadow cruise from Athens that disembarked in Aqaba followed by a 14 day cruise Aqaba to Mumbai. These have now disappeared off the website as separate cruises but combined into one 24 day cruise. There would have to be some reason for this but I can't guess it beyond some issue with embarkation/disembarkation at Aqaba. Silversea needs to explain as well as explain its treatment of those booked on the separate legs. Link to comment Share on other sites More sharing options...
Rare ronrick1943 Posted September 15, 2021 #4 Share Posted September 15, 2021 I agree, why wouldn’t Silversea work with the customer- Giving some options—-even a discount should they want to cruise. Odd at best, but management needs to address this asap. Link to comment Share on other sites More sharing options...
janecambridge Posted September 15, 2021 Author #5 Share Posted September 15, 2021 This is our booking. Disembarking at Aqaba. BOOKING DETAILS BOOKING #: SHIP: EMBARK: DEBARK: VOYAGE: 109265-20 Silver Shadow Athens (Piraeus), Greece Aqaba (Petra), Jordan SS211124010 ISSUE DATE: DURATION: EMBARK DATE: DEBARK DATE 17/09/2020 10 days 24/11/2021 04/12/2021 Link to comment Share on other sites More sharing options...
janecambridge Posted September 15, 2021 Author #6 Share Posted September 15, 2021 We were recently looking at extending our stay for 3 nights at Aqaba. Luckily no payments/deposits had been made to hotels, tours snd transfers. Link to comment Share on other sites More sharing options...
janecambridge Posted September 15, 2021 Author #7 Share Posted September 15, 2021 Just spoken to a customer services gentleman who informed us all Asian cruises will be cancelled in the next few days.Why they have advertised the same cruise with extended itinerary, to Mumbai,I dont know. He was not very forthcoming. Link to comment Share on other sites More sharing options...
RetiredandTravel Posted September 15, 2021 #8 Share Posted September 15, 2021 5 hours ago, janecambridge said: Just spoken to a customer services gentleman who informed us all Asian cruises will be cancelled in the next few days.Why they have advertised the same cruise with extended itinerary, to Mumbai,I dont know. He was not very forthcoming. Seems very shady. Did they offer to refund your money? Link to comment Share on other sites More sharing options...
RJ2002 Posted September 15, 2021 #9 Share Posted September 15, 2021 Regent is also announcing changes today for its 2022 WC. They've communicated to guests apparently, but their website is not yet updated. Playing devil's advocate, these types of changes are a huge effort for the cruise lines. Probably will take a few days to settle. 1 Link to comment Share on other sites More sharing options...
RetiredandTravel Posted September 15, 2021 #10 Share Posted September 15, 2021 I agree that one should expect changes to itineraries but , like in Jane's case, the cruise line should be ready to make you whole if they make major changes. There are other economic considerations to the purchaser like airline tickets. Link to comment Share on other sites More sharing options...
cruiseej Posted September 15, 2021 #11 Share Posted September 15, 2021 (edited) So is the 24 day cruise Athens to Mumbai also going to be canceled? That's what I thought other passengers booked on the November 24 cruise have reported. If that's what's in the works, but it just hasn't posted to the website yet, then it seems once things get fully in sync there's no major foul or reason for complaint about the cancellation of the 10-day Athens to Aqaba cruise. That is, it will be like the hundreds of other cruises canceled during the pandemic. (But disappointment? Yes, of course! 😉 ) But if the full 24-day cruise is actually happening, and they bumped people who were only on the first 10-day segment in order to sell more cabins for the full 24 days, that's something I'm not aware of happening, and would be pretty egregious. (Customers have been bumped due to a ship being chartered, but this sounds different.) Edited September 15, 2021 by cruiseej 1 Link to comment Share on other sites More sharing options...
janecambridge Posted September 15, 2021 Author #12 Share Posted September 15, 2021 We have been offered refund. Our agent said that the silverseas agent told her, Silver Shadow will probably concentrate on the Mediterranean countries. Link to comment Share on other sites More sharing options...
RetiredandTravel Posted September 15, 2021 #13 Share Posted September 15, 2021 22 minutes ago, janecambridge said: We have been offered refund. Our agent said that the silverseas agent told her, Silver Shadow will probably concentrate on the Mediterranean countries. That's probably the best they could do financially. Seems the entire Shadow itinerary to Asia should have been cancelled at one time to avoid confusion. Link to comment Share on other sites More sharing options...
labrasett Posted September 15, 2021 #14 Share Posted September 15, 2021 We all need to cut SS some slack, they are probably running around like headless chickens trying to keep up wih the various countries' requirements vis a vis covid in addition to the fact that a passengers nationality and point of origin also has to be taken into account. Nothing like this has ever happened before and hopefully when we get out the other side of the current situation nothing similar will ever happen again but you can never say never. In the meantime patience is key to sanity. 3 Link to comment Share on other sites More sharing options...
Rare ronrick1943 Posted September 15, 2021 #15 Share Posted September 15, 2021 51 minutes ago, labrasett said: We all need to cut SS some slack, they are probably running around like headless chickens trying to keep up wih the various countries' requirements vis a vis covid in addition to the fact that a passengers nationality and point of origin also has to be taken into account. Nothing like this has ever happened before and hopefully when we get out the other side of the current situation nothing similar will ever happen again but you can never say never. In the meantime patience is key to sanity. True, however with something like this (Covid), this is the time for a Company to shine—-good communication is important in a timely matter. People have made arrangements that could be costly to them. Link to comment Share on other sites More sharing options...
Observer Posted September 15, 2021 #16 Share Posted September 15, 2021 29 minutes ago, ronrick1943 said: True, however with something like this (Covid), this is the time for a Company to shine—-good communication is important in a timely matter. People have made arrangements that could be costly to them. "Timely" may well be the operative word. Premature communication with "current" information that might well change in this fluid environment could also be costly. From what I know -- which is more than a little but certainly not everything -- Silversea shone in dealing with guests whose travels were rudely interrupted by Covid eruption. Link to comment Share on other sites More sharing options...
Rare ronrick1943 Posted September 15, 2021 #17 Share Posted September 15, 2021 55 minutes ago, Observer said: "Timely" may well be the operative word. Premature communication with "current" information that might well change in this fluid environment could also be costly. From what I know -- which is more than a little but certainly not everything -- Silversea shone in dealing with guests whose travels were rudely interrupted by Covid eruption. Very true, but communication is still very important when doing business———doesn’t make any difference if it’s goods news or bad news. Being informed is important to very one. 1 Link to comment Share on other sites More sharing options...
safari111 Posted September 15, 2021 #18 Share Posted September 15, 2021 Ok There were 2 segments from ATH-AQA and AQA TO Bom SS CANCELLED BOTH ! THIS is about impugning SS. Why is there now same ship , same itinerary ATH-BOM. ? Why did SS cancel? Only honest for SS to come forward. Labraset this wasn’t about covid! Link to comment Share on other sites More sharing options...
Rare Host Jazzbeau Posted September 15, 2021 #19 Share Posted September 15, 2021 If they cancel the combined voyage when IT gets to it, I’m expecting a bunch of apologies from those so quick to allege malfeasance. 5 Link to comment Share on other sites More sharing options...
audobon_tx Posted September 15, 2021 #20 Share Posted September 15, 2021 (edited) The 24 night cruise is not showing on a few of the large TA sites I follow. The 10 and 14 once did but when they disappeared nothing replaced them. Edited September 15, 2021 by flyingshoes Link to comment Share on other sites More sharing options...
janecambridge Posted September 16, 2021 Author #21 Share Posted September 16, 2021 We fully understood the cancelling of our 10 day cruise. But to find out a few hours later that it was advertised with extended days, for people to book, pay deposits/full payment and organise private tours etc. Was simply astounding. On the roll call, the passengers doing the original 24, had not been told that the 1st leg was cancelled. At this point in time we cannot give any slack to SS. The cancellation does affect us due to personal commitments around the cruise dates, but as I said we were expecting it and understand it. But beyond that it is not acceptable for new bookings. Link to comment Share on other sites More sharing options...
bitob Posted September 16, 2021 #22 Share Posted September 16, 2021 I am pretty demanding when it comes to communication from any service business. But COVID is a big exception. There is way too much uncertainty and al the cruise lines ares struggling to be "smart" about itineraries. I have had so many cruises changed and cancelled I've lost count. I am just going with the flow. Link to comment Share on other sites More sharing options...
RetiredandTravel Posted September 16, 2021 #23 Share Posted September 16, 2021 35 minutes ago, bitob said: I am pretty demanding when it comes to communication from any service business. But COVID is a big exception. There is way too much uncertainty and al the cruise lines ares struggling to be "smart" about itineraries. I have had so many cruises changed and cancelled I've lost count. I am just going with the flow. Correct. The same applies for land based trips, we are on our 3rd iteration of a Germany/Austria trip, two cancelled in 2021 now shooting for June '22. One has to anticipate the chance of schedules changing, its also important cruise line handle the changes correctly. Link to comment Share on other sites More sharing options...
cruiseej Posted September 17, 2021 #24 Share Posted September 17, 2021 On 9/16/2021 at 2:23 AM, janecambridge said: We fully understood the cancelling of our 10 day cruise. But to find out a few hours later that it was advertised with extended days, for people to book, pay deposits/full payment and organise private tours etc. Was simply astounding. The part that's confusing me is that I thought I've read posts in other threads saying the entire 24 day Athens-Mumbai cruise has been canceled (even though this isn't yet reflected on the website). Is that incorrect? Link to comment Share on other sites More sharing options...
janecambridge Posted September 17, 2021 Author #25 Share Posted September 17, 2021 Cruiseej It could well be now.They said in a few days they will be cancelling all of Asia.It is still possible to ask for a quote on their website for the 24 Days. MEDITERRANEAN CRUISES ATHENS (PIRAEUS) TO MUMBAI VOYAGE NUMBER #SS211204C24 Link to comment Share on other sites More sharing options...
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