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Can't purchase Medallion Net on app?

asingl

By asingl,
in Princess Cruises

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asingl

asingl

Posted
Posted

I've been trying all night to purchase the multi device, entire voyage plan on the medallion class app. To no avail. I have tried three different credit cards. I keep receiving this failure message that my credit card number inputted might be wrong. I talked with my credit card company and they say there is no error on my bank's part. I don't know what to do. 

 

Has anybody experienced this before on the app? Will I be able to still receive the same pre-purchase price when I get on board? Is there any other way to pre-purchase internet other than through the app? Thank you for everybody's help!

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sunviking90 Holiday Sharing Rare

sunviking90

Posted
Posted (edited)

I had the same issue. I tried the chat function and they were not able to help me, after telling me log out, try another card, etc,… I called my Princess vacation planner and she was able to do it for me. 
if you don’t use one, you could call customer service and they will also do it for you. 
I’ve heard you can still get the reduced price on the boarding day only, but I’m not sure.

Edited by sunviking90
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seeyouinthesun

seeyouinthesun

Posted
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I had managed to do this in December; however, I wish I hadn't. When you get onboard and connect for the first time, it asks you if you want to upgrade, even if you have already upgraded. It did not see that I had already paid for it before the cruise. I got charged twice, but they took the additional charge off at guest services. So, for me next time, I'll just do it onboard. 

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asingl

asingl

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16 hours ago, sunviking90 said:

I had the same issue. I tried the chat function and they were not able to help me, after telling me log out, try another card, etc,… I called my Princess vacation planner and she was able to do it for me. 
if you don’t use one, you could call customer service and they will also do it for you. 
I’ve heard you can still get the reduced price on the boarding day only, but I’m not sure.

Thank you so much!
 

I'm sailing tomorrow and haven't been able to get in touch with anybody from Princess. Hopefully I am able to still get the good price when I board tomorrow. I have taken screenshots of the error message.

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AvalonLuv

AvalonLuv

Posted
Posted

I can't even find where to try to order Medallion Net on the App... 🙄  - #worseappever  I see "Dine My Way" - doesn't work... I see "Manage Drink Packages" (have to go online through website)... Nothing under "Ocean View" I can see for Internet...  Can't believe it would be under "Ocean Casino" right?

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Sea Hag

Sea Hag

Posted
Posted
On 1/28/2022 at 5:51 PM, sgmdiver said:

Same issue here, tried multiple CCs to no avail. Can’t they do this right. 

AB156252-9026-47BC-81D3-D416F7474186.jpeg

I was able to purchase a 1 device plan this morning. Screen looked just like this. Possibly silly question, but have you added a credit card to your setup for this cruise? I already had mine added in in the travel checklist, and the internet purchase went right through.

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Sea Hag

Sea Hag

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Just now, AvalonLuv said:

@Sea HagYes, I already have a CC entered.  I'm at I've got my QR code, Green Lane (5 pending).  From the home screen, what am I looking for? I can't even get to the screen you are at.

From the home screen, scroll down and find MedallionNet. It's in the top, OceanReady Profile section just below Safety Essentials. Click that and you can begin the process.

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Sea Hag

Sea Hag

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1 minute ago, AvalonLuv said:

@Sea Hag  - Weird, it's not there.  I have under "OceanReady" Profile:

  • Travel Checklist
  • Safety Essentials
  • My Preferences
  • My Account

Then it goes to the "Journey View" box.

Well, that sucks, doesn't it? I've got five items, with MedallionNet being the third one down. Are you iPhone or Android, and are you running the latest version of the app? I'm Android with latest version.

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Sea Hag

Sea Hag

Posted
Posted
1 minute ago, AvalonLuv said:

O.k.... after uninstalling app, resetting password, and logging back into #worseappever  I now have the MedallionNet showing.  Thank you to @Sea Hag for your kindness in helping us out!  All the best!

Oh, good! You're very welcome.

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Sea Hag

Sea Hag

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2 minutes ago, AvalonLuv said:

At least it shows but... now, like @sgmdiver  I'm also getting a "Failure" message on a good credit card.  Sigh... So frustrating.  I took a screen shot and will argue it on the ship if I can't get it to work between now and then.  

Bummer! I honestly wasn't expecting it to work for me, since I've seen people saying it hasn't worked for them. Thought I'd give it a shot and was surprised when it was successful. 

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trbarton "Live from...." Rare

trbarton

Posted
Posted
On 1/27/2022 at 9:26 PM, asingl said:

I've been trying all night to purchase the multi device, entire voyage plan on the medallion class app. To no avail. I have tried three different credit cards. I keep receiving this failure message that my credit card number inputted might be wrong. I talked with my credit card company and they say there is no error on my bank's part. I don't know what to do. 

 

Has anybody experienced this before on the app? Will I be able to still receive the same pre-purchase price when I get on board? Is there any other way to pre-purchase internet other than through the app? Thank you for everybody's help!

I had the same problem. Called Princess & they did everything for me. 
 

Tom😀

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  • 2 weeks later...
dhanakorn "Live from...." Rare

dhanakorn

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Posted

I think they're updating the Medallion app to fix the bug. During the past few days, I was trying to purchase the internet package but always got the payment error message - very frustrating. 

 

Today I deleted the app and reinstalled it with the latest version. Then I tried to make the purchase again and the payment went through successfully! They must have fixed the bug in the latest version. I'm so happy now. 

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caribill

caribill

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40 minutes ago, dhanakorn said:

 

 

Today I deleted the app and reinstalled it with the latest version. Then I tried to make the purchase again and the payment went through successfully! They must have fixed the bug in the latest version. I'm so happy now. 

 

Most apps check for updates automatically and download them.

 

It appears that the Princess app does not do that.

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smbt1

smbt1

Posted
Posted
On 1/27/2022 at 9:26 PM, asingl said:

I've been trying all night to purchase the multi device, entire voyage plan on the medallion class app. To no avail. I have tried three different credit cards. I keep receiving this failure message that my credit card number inputted might be wrong. I talked with my credit card company and they say there is no error on my bank's part. I don't know what to do. 

 

Has anybody experienced this before on the app? Will I be able to still receive the same pre-purchase price when I get on board? Is there any other way to pre-purchase internet other than through the app? Thank you for everybody's help!

I had the problem with a Chase card, but it worked with a Citibank card.

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  • 10 months later...
Princess Chatterer

Princess Chatterer

Posted
Posted (edited)

The Princess WiFi price is scheduled to increase on Feb. 20, 2023, for bookings made on or after Dec.13. Single device plan goes to $15 a day and the four device plan to $40 per day.  Yikes.  Currently the single device plan is $10 per day and $15 a day for the four device plan.

Edited by Princess Chatterer
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