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GOLD perks?

TexasBrit

By TexasBrit,
in Carnival Cruise Lines

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TexasBrit

TexasBrit

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Went for free drink on Dream last week on the last night after 5 pm. Was told it had changed to a free drink at the Sea Day Brunch which was earlier in the day! 🥵

When did this change?

Just looked at the Carnival Perks page and it still has the original offer.

 

Also went to get the GOLD VIFP pin, but they didn't have any. They were instead giving out a calendar that had photos of all the Carnival ships on it. 😜

 

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TexasBrit

TexasBrit

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6 minutes ago, kicia said:

Gold is still the last night after 5. Diamond and Platinum  must be used at brunch. 

As I just said, this was NOT the case on the Dream last week and I was wondering when and why it had changed as I didn't see any announcement of it.

And the bar staff would not give me a free drink after 5pm on the last night.

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2wheelin

2wheelin

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That happened to me last week on the Panorama. Bartender “looked it up” on her computer and could not see it listed at all for a free drink. I paid for the drink. Then I was able to find the email I received about the free drink and took it to the bartender. She then rang up a zero charge drink. I told her that would not cancel the charge but she insisted it would. It did not so I went to guest services and explained. They said it would have to be elevated to resolutions but it did get resolved before we left the ship.

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TNcruising02

TNcruising02

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13 minutes ago, 2wheelin said:

That happened to me last week on the Panorama. Bartender “looked it up” on her computer and could not see it listed at all for a free drink. I paid for the drink. Then I was able to find the email I received about the free drink and took it to the bartender. She then rang up a zero charge drink. I told her that would not cancel the charge but she insisted it would. It did not so I went to guest services and explained. They said it would have to be elevated to resolutions but it did get resolved before we left the ship.


That sounds frustrating.  Although I will reach platinum on my next cruise and all of my documents show platinum, I just received an email detailing the perks for gold.  The free drink is still one of those perks.|

Moving forward, VIFP amenities will be linked to your Sail & Sign folio for electronic redemption.  Simply claim your benefit using your Sail & Sign card and a one-time credit for that item will be posted on your folio and will be visible on your statement.

Complimentary Beverages

  • 1.5L Bottled Water – redeemable from any bar, restaurant or your stateroom. 
  • “Gold” Beverage (on 5+ day Cruises) – redeemable from any bar on the last sea day after 5PM.

Carnival Ship Pin

To collect your Carnival ship pin, please visit the Photo Gallery with your Sail & Sign.  We encourage you to claim your gift no later than two days prior to the end of your cruise.

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TexasBrit

TexasBrit

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9 minutes ago, TNcruising02 said:





 

Carnival Ship Pin

To collect your Carnival ship pin, please visit the Photo Gallery with your Sail & Sign.  We encourage you to claim your gift no later than two days prior to the end of your cruise.

But on this cruise they didn't have any to give out!! Lots of very annoyed people!

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Guest BasicSailor

Guest BasicSailor

Posted
Posted (edited)
3 hours ago, TexasBrit said:

Went for free drink on Dream last week on the last night after 5 pm. Was told it had changed to a free drink at the Sea Day Brunch which was earlier in the day! 🥵

When did this change?

Just looked at the Carnival Perks page and it still has the original offer.

 

Also went to get the GOLD VIFP pin, but they didn't have any. They were instead giving out a calendar that had photos of all the Carnival ships on it. 😜

 

Next time just go to a different bar. Sometimes the staff missed that training session. It's been a problem all up and down the loyalty program for a while now.

Edited by BasicSailor
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mondello

mondello

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They are finally using up the Welcome Back To Fun 2021 pins and some ships already have the ship-specific pins. I'd probably have found the calendar more useful than a pin. There was a QR code in our cabin 12/26 on Sunshine to scan for VIFP perks. I'd imagine it listed the Gold free drink as after 5:00 on last seaday. My drink was free.

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kdr69

kdr69

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10 hours ago, TexasBrit said:

Went for free drink on Dream last week on the last night after 5 pm. Was told it had changed to a free drink at the Sea Day Brunch which was earlier in the day! 🥵

When did this change?

Was that way two years ago on my Panorama sailing.

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Pyrate13

Pyrate13

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9 hours ago, TexasBrit said:

But on this cruise they didn't have any to give out!! Lots of very annoyed people!

They are/have experienced supply chain issues just like many other companies. Not much they can do about it. Same situation on the Pride back in early Dec. Oh well, we survived.

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TexasBrit

TexasBrit

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9 hours ago, CookieShip said:

I was first time gold in my last sailing, there is a bug so they don't see it in the bar system so I got charged for the drink. Guest services fixed it easily.

That is good for you.

But as I mentioned, I asked Guest Services and the lady actually confirmed the change and told me I should have got my free drink at the Sea Day brunch earlier in the day so it was now too late, sorry!

 

9 hours ago, BasicSailor said:

Next time just go to a different bar. Sometimes the staff missed that training session. It's been a problem all up and down the loyalty program for a while now.

It was the casino bar where I was initially denied, and since guest services confirmed it, it seemed pointless to go to a different bar and ask again. But maybe that would have been the best approach.

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Guest BasicSailor

Guest BasicSailor

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32 minutes ago, TexasBrit said:

That is good for you.

But as I mentioned, I asked Guest Services and the lady actually confirmed the change and told me I should have got my free drink at the Sea Day brunch earlier in the day so it was now too late, sorry!

 

It was the casino bar where I was initially denied, and since guest services confirmed it, it seemed pointless to go to a different bar and ask again. But maybe that would have been the best approach.

There seems to be way too many hoops to jump through to get those perks these days.

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mz-s

mz-s

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30 minutes ago, BasicSailor said:

There seems to be way too many hoops to jump through to get those perks these days.

 

Definitely agree. Why can't they be delivered to the room like they always were. And with the free drinks, you'd get a print-out. No problems redeeming. Another COVID cop-out.

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amyh13

amyh13

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15 hours ago, TexasBrit said:

Went for free drink on Dream last week on the last night after 5 pm. Was told it had changed to a free drink at the Sea Day Brunch which was earlier in the day! 🥵

When did this change?

Just looked at the Carnival Perks page and it still has the original offer.

 

Also went to get the GOLD VIFP pin, but they didn't have any. They were instead giving out a calendar that had photos of all the Carnival ships on it. 😜

 

My daughter turned gold when she was 7 and one cruise after the rest of us.  They only gave us 3 pins and she wanted one (I could not care less about the pins).  My husband when to guest services and they gave her a Platinum Pin.  She loved it!

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mondello

mondello

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9 hours ago, Georgia Peach 4 said:

What do you do with the pins?  I have a collection of gold pins that I have no use for, have started leaving them in the room.

Now you don't need to go pick it up from Pixels if you don't want it. I do go get my free drinks.

 

6 hours ago, amyh13 said:

My daughter turned gold when she was 7 and one cruise after the rest of us.  They only gave us 3 pins and she wanted one (I could not care less about the pins).  My husband when to guest services and they gave her a Platinum Pin.  She loved it!

My son (13) got his pin on Sunshine 12/26, his bottle of water and free drink, too. 

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