Rare Ombud Posted February 23, 2022 #26 Share Posted February 23, 2022 On 2/21/2022 at 11:17 AM, Ombud said: Well I still cannot connect to chat so I emailed my PVP. Not fussing with this anymore. It's over just 200 FCC Still cannot connect but that is a good thing. PVP lowered fare by 500 and put the refunded FCC on my 2023 cruise. Had to change to book by / sail by 5/1/23 Link to comment Share on other sites More sharing options...
cruising deacon Posted February 23, 2022 #27 Share Posted February 23, 2022 I have been having the same issue now for several days. Princess says its my computer, but strangely I am not having any issues with any other sites. It seems to work OK for the first cruise that I search for, then it has the problem with the next search. If I open a NEW tab, then I can use it for one more search, etc. I use that method to get through all of my searches, what a pain. Like everything else at Princess, especially since covid, NOTHING SEEMS TO WORK RIGHT, not the web based system, not Medallion, and not the employees. 2 Link to comment Share on other sites More sharing options...
Techwizardress Posted February 23, 2022 #28 Share Posted February 23, 2022 21 minutes ago, cruising deacon said: I have been having the same issue now for several days. Princess says its my computer, but strangely I am not having any issues with any other sites. It seems to work OK for the first cruise that I search for, then it has the problem with the next search. If I open a NEW tab, then I can use it for one more search, etc. I use that method to get through all of my searches, what a pain. Like everything else at Princess, especially since covid, NOTHING SEEMS TO WORK RIGHT, not the web based system, not Medallion, and not the employees. I am having the same issues with looking at booking a cruise as well. It is not only your computer. Both my high end work desktop and my iPad just give grey wavy boxes where the information/prices should be. Link to comment Share on other sites More sharing options...
Uncle Sugar Posted February 23, 2022 #29 Share Posted February 23, 2022 (edited) Have exact same problem for several days. When attempting cruise search on my PC, just won't load. Reported issue to Princess this past Monday, first via phone contact and then via Live Chat. Phone rep advised no one to help me (Monday was holiday). Live Chat rep responded with no knowledge of any such website problem ("no similar complaints from anyone") and commented that difficulty being encountered was probably occurring at my end. Of interest, using my android phone, issue is not present--cruise search function is OK. Sounds like they're not listening--or don't care. Edited February 23, 2022 by Uncle Sugar 1 Link to comment Share on other sites More sharing options...
Happy2cruise Posted February 23, 2022 Author #30 Share Posted February 23, 2022 Original poster here....problem was originally solved with a system restore but problem returned yesterday. As others have said, I logged out and was then able to look at cruises. This is totally crazy and Princess will not akowledge the problem. 1 Link to comment Share on other sites More sharing options...
pompeii Posted February 23, 2022 #31 Share Posted February 23, 2022 1 hour ago, cruising deacon said: I have been having the same issue now for several days. Princess says its my computer, but strangely I am not having any issues with any other sites. It seems to work OK for the first cruise that I search for, then it has the problem with the next search. If I open a NEW tab, then I can use it for one more search, etc. I use that method to get through all of my searches, what a pain. Like everything else at Princess, especially since covid, NOTHING SEEMS TO WORK RIGHT, not the web based system, not Medallion, and not the employees. I found the same thing. I was able to search and get results my first try, but then it went back to "infinite loading" when I tried to search another. I got excited thinking it was finally fixed, but it was one and done, I guess. I have called twice about this and chatted once, and each time I get some variation of "we're not having any issues, it must be your computer." Every time I tell them that numerous customers are complaining about it on CC, and since I've tried 3 different browsers and my phone, and cleared cache and cookies, it obviously isn't me. I make them promise that they have or will report the problem, for whatever good that does. My medallion is also not working, the main issue being that my upcoming cruise simply disappeared, so we can't do any of the check in steps or make dining reservations, or anything. It was on there and we were green lane with a QR code, but now, nothing. Over the years I have been a big fan of Princess, but there is something seriously wrong in their home office. 1 Link to comment Share on other sites More sharing options...
BuckeyeMark Posted February 23, 2022 #32 Share Posted February 23, 2022 Our very reliable "friend" in the travel biz says it's a Princess problem. They are (apparently) installing or upgrading their computer systems and we're seeing the results: very buggy software! 1 Link to comment Share on other sites More sharing options...
Rare broberts Posted February 23, 2022 #33 Share Posted February 23, 2022 I really dislike it when companies setup call center employees to lie. I'm sure there are a host of Princess management types that are well aware of the problem. Sadly honesty does not seem to be a valued commodity in customer relations. Link to comment Share on other sites More sharing options...
crawford Posted February 23, 2022 #34 Share Posted February 23, 2022 (edited) 3 hours ago, BuckeyeMark said: Our very reliable "friend" in the travel biz says it's a Princess problem. They are (apparently) installing or upgrading their computer systems and we're seeing the results: very buggy software! Probably "upgrading" their pricing.... Actually, I was having the same exact issues until I started using another browser: Mozilla Firefox to Safari. No issues since. UPDATE: Safari still working for me; no go for Firefox. Edited February 23, 2022 by crawford Link to comment Share on other sites More sharing options...
brisalta Posted February 23, 2022 #35 Share Posted February 23, 2022 (edited) 34 minutes ago, crawford said: Probably "upgrading" their pricing.... Actually, I was having the same exact issues until I started using another browser: Mozilla Firefox to Safari. No issues since. UPDATE: Safari still working for me; no go for Firefox. Princess website works fine for me with Firefox but then I had to change Firefox security settings to be not as strict for the Princess site. It could be the security settings you have set in Firefox. It is strange what is going on with the Princess web site according to various reports. IMHO the server produces web pages that would not pass OWASP standards for security. Ideally Princess should clean up the code produced for the web site. Edited February 23, 2022 by brisalta 1 Link to comment Share on other sites More sharing options...
maggie777 Posted February 24, 2022 #36 Share Posted February 24, 2022 2 hours ago, crawford said: Probably "upgrading" their pricing.... Actually, I was having the same exact issues until I started using another browser: Mozilla Firefox to Safari. No issues since. UPDATE: Safari still working for me; no go for Firefox. Safari not working now for me. Link to comment Share on other sites More sharing options...
sun&sea Posted February 24, 2022 #37 Share Posted February 24, 2022 For what it's worth, I have the same problem. Janet Link to comment Share on other sites More sharing options...
Happy2cruise Posted February 24, 2022 Author #38 Share Posted February 24, 2022 19 hours ago, maggie777 said: Safari not working now for me. Firefox working for me today did not work the last 2 days!!! Link to comment Share on other sites More sharing options...
Rare EllieinNJ Posted February 24, 2022 #39 Share Posted February 24, 2022 EZ Air not working for me again. Tried to modify price and error message came up again. Called Princess and two different reps said they are instructed not to connect me to EZ Air because they are swamped with cancellations and changes because of the weather. Suggested I email customer service with a copy of today's lower price, which I did. I guess there are no guarantees. Link to comment Share on other sites More sharing options...
Oilingpang Posted February 24, 2022 #40 Share Posted February 24, 2022 ok thanks everyone, nowI know it's not my computer but Princess!! Link to comment Share on other sites More sharing options...
RSS from SF Posted February 24, 2022 #41 Share Posted February 24, 2022 On 2/20/2022 at 8:55 AM, Happy2cruise said: For the past 2 days when going into my "saved" cruises or "plan a cruise" when I hit details it goes to the cruise and a screen comes up that is grayed out boxes where the cruises would appears and nothing else happens. If it means anything, I use firefox . . . . On 2/23/2022 at 10:08 AM, Happy2cruise said: Original poster here....problem was originally solved with a system restore but problem returned yesterday. . . . . 23 hours ago, crawford said: Probably "upgrading" their pricing.... Actually, I was having the same exact issues until I started using another browser: Mozilla Firefox to Safari. No issues since. UPDATE: Safari still working for me; no go for Firefox. 20 hours ago, maggie777 said: Safari not working now for me. 1 hour ago, Happy2cruise said: Firefox working for me today did not work the last 2 days!!! ----- I have had the same problem using Firefox and Google Chrome for the last week or so; however, the Opera Browser has been working for me this entire time. I just now tried again using all 3 browsers and only Opera is showing the data. See attached test: --- 1 1 Link to comment Share on other sites More sharing options...
Orlando Vic Posted February 26, 2022 #42 Share Posted February 26, 2022 On 2/24/2022 at 3:20 PM, EllieinNJ said: EZ Air not working for me again. Tried to modify price and error message came up again. Called Princess and two different reps said they are instructed not to connect me to EZ Air because they are swamped with cancellations and changes because of the weather. Suggested I email customer service with a copy of today's lower price, which I did. I guess there are no guarantees. Same here. I was able to book our return flight but not the departure flight. EZ Air won’t allow me to book that second flight. Link to comment Share on other sites More sharing options...
wookie78 Posted February 26, 2022 #43 Share Posted February 26, 2022 I have been having the same problem getting the grey boxes when I try to look at future cruises on my laptop and my tablet. I needed a new laptop so I purchased it yesterday with Windows 11 loaded on it and it works just fine. No more grey boxes. Go figure. Link to comment Share on other sites More sharing options...
Rare EllieinNJ Posted February 27, 2022 #44 Share Posted February 27, 2022 On 2/25/2022 at 7:21 PM, Orlando Vic said: Same here. I was able to book our return flight but not the departure flight. EZ Air won’t allow me to book that second flight. I just posted an update in the thread about EZ Air not being easy. Link to comment Share on other sites More sharing options...
Rare Ombud Posted February 28, 2022 #45 Share Posted February 28, 2022 (edited) On 2/26/2022 at 9:13 AM, wookie78 said: ..... No more grey boxes. Go figure. Can get in now. Just not on chrome Edited February 28, 2022 by Ombud Link to comment Share on other sites More sharing options...
chubbypiggy Posted February 28, 2022 #46 Share Posted February 28, 2022 52 minutes ago, Ombud said: Can get in now. Just not on chrome Just log in on Chrome, Microsoft Edge, and Firefox. Of those 3, only on Firebox I was able to see the pricing. Chrome and Edge still showed grey boxes. 1 Link to comment Share on other sites More sharing options...
GloriaF Posted February 28, 2022 #47 Share Posted February 28, 2022 Also having issues, website just isn't loading. Sorry it's happening, but glad to know it's not our system. Link to comment Share on other sites More sharing options...
Lyndonn Posted March 1, 2022 #48 Share Posted March 1, 2022 On 2/21/2022 at 5:48 AM, judithzuz said: I have been having the same problem the past few days. Very frustrating! Link to comment Share on other sites More sharing options...
maggie777 Posted March 3, 2022 #49 Share Posted March 3, 2022 Getting worse....this am could not login. Now I can login but cannot access excursions for any booking. Link to comment Share on other sites More sharing options...
zukecruiser Posted March 4, 2022 #50 Share Posted March 4, 2022 Had same issues last few weeks, but I just logged into my account and I can access all my saved cruises and can use the "find cruises option" with no problems. Whatever Princess did, it's working, finally. 1 Link to comment Share on other sites More sharing options...
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