Ladyshopper23 Posted March 23, 2022 #1 Share Posted March 23, 2022 Is online check in supposed to be 45 days prior to your cruise? Or did I totally make that up?! It's 44 days until our cruise, and when I log in it still says check in not available. Link to comment Share on other sites More sharing options...
39august Posted March 23, 2022 #2 Share Posted March 23, 2022 Ours was available yesterday, exactly 45 days before cruise. Link to comment Share on other sites More sharing options...
Luvcrusn Posted March 23, 2022 #3 Share Posted March 23, 2022 Did you try the app, the website or both? Link to comment Share on other sites More sharing options...
canderson Posted March 23, 2022 #4 Share Posted March 23, 2022 31 minutes ago, Ladyshopper23 said: Is online check in supposed to be 45 days prior to your cruise? Or did I totally make that up?! It's 44 days until our cruise, and when I log in it still says check in not available. Which ship? If it's Eclipse, that's a restart, and none of the restarts have been 'on time' with check in so far. We waited until about 14 days before check-in was possible for the November restart of Constellation. 1 Link to comment Share on other sites More sharing options...
LoveChops Posted March 23, 2022 #5 Share Posted March 23, 2022 We cruise on Edge on 6th May and I was able to check in yesterday and upload pic and vaccination documents. However can't choose a check in time yet, Celebrity say there is an issue that they are currently working on. 1 Link to comment Share on other sites More sharing options...
Ladyshopper23 Posted March 23, 2022 Author #6 Share Posted March 23, 2022 10 minutes ago, canderson said: Which ship? If it's Eclipse, that's a restart, and none of the restarts have been 'on time' with check in so far. We waited until about 14 days before check-in was possible for the November restart of Constellation. It's the Solstice. I believe our cruise is the first one she'll be doing, so a re-start. Guess I'll just keep checking every day! Link to comment Share on other sites More sharing options...
Ladyshopper23 Posted March 23, 2022 Author #7 Share Posted March 23, 2022 20 minutes ago, Luvcrusn said: Did you try the app, the website or both? Both, the ship doesn't even appear on the app! Link to comment Share on other sites More sharing options...
canderson Posted March 23, 2022 #8 Share Posted March 23, 2022 2 minutes ago, Ladyshopper23 said: It's the Solstice. I believe our cruise is the first one she'll be doing, so a re-start. Guess I'll just keep checking every day! Yup. If it works like all of the other restarts, everything will be a bit late, including the information that they supply on the app. If there's cruise data on the phone app now, some of it may even be partly leftover information from the last cruise the ship made before the shutdown! I know that for our Caribbean restart, they were nice enough to provide tips for our day ashore in Dubai, and how to navigate Singapore customs! So I also wouldn't put too much stock in the details on the app until much closer to your sail date. 1 1 Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted March 23, 2022 #9 Share Posted March 23, 2022 (edited) 2 hours ago, Ladyshopper23 said: Is online check in supposed to be 45 days prior to your cruise? Or did I totally make that up?! It's 44 days until our cruise, and when I log in it still says check in not available. If you open the app and click on the Head Icon it will show the date your on-line checkin will begin. All my cruises recently were at 45 days but 2 of them we still can not select a checkin time. Edited March 23, 2022 by Jim_Iain Link to comment Share on other sites More sharing options...
canderson Posted March 23, 2022 #10 Share Posted March 23, 2022 9 minutes ago, Jim_Iain said: If you open the app and click on the Head Icon it will show the date your on-line checkin will begin. All my cruises recently were at 45 days but 2 of them we still can not select a checkin time. For our restart, the app never did show a projected date. Check-in just finally appeared as an available option once it became possible, about 14 days pre-cruise. Link to comment Share on other sites More sharing options...
Ladyshopper23 Posted March 23, 2022 Author #11 Share Posted March 23, 2022 51 minutes ago, Jim_Iain said: If you open the app and click on the Head Icon it will show the date your on-line checkin will begin. All my cruises recently were at 45 days but 2 of them we still can not select a checkin time. It comes up that my ship is not supported by the app! 1 Link to comment Share on other sites More sharing options...
jojo1966 Posted March 23, 2022 #12 Share Posted March 23, 2022 3 hours ago, LoveChops said: We cruise on Edge on 6th May and I was able to check in yesterday and upload pic and vaccination documents. However can't choose a check in time yet, Celebrity say there is an issue that they are currently working on. Hi @LoveChops- if your location is gateshead in the UK - what have you uploaded as proof of vaccination? the NHS covid pass thing is only valid for 1 month and i didnt want to upload that now as it wouldnt still be valid on our sail date of 3rd May - is there something else you have used??? thanks a lot Link to comment Share on other sites More sharing options...
laslomas Posted March 23, 2022 #13 Share Posted March 23, 2022 I went onto my NHS App and requested an offline copy of my Covid-19 records by email. This is a PDF which I took a photo of. A day later I was informed on the CheckIn page that there was an issue with my vaccination record. I contacted Celebrity UK via Twitter for help. They looked up my booking and came back with - it is very blurry. Suggested I printed out the document to take the photo. (The first time I had taken the photo of it on my laptop screen). This is what I did, and 24 hours later it has been validated. The barcode has an expiry date of 15th April, and I am cruising 2nd May, so that is not a problem. 1 Link to comment Share on other sites More sharing options...
Rare DCPIV Posted March 23, 2022 #14 Share Posted March 23, 2022 2 hours ago, Ladyshopper23 said: It comes up that my ship is not supported by the app! That's another "restart" issue that should resolve in time, likely around when you get to check in. Link to comment Share on other sites More sharing options...
Rare lv2cruisgrl Posted March 27, 2022 #15 Share Posted March 27, 2022 On 3/23/2022 at 10:38 AM, Ladyshopper23 said: It's the Solstice. I believe our cruise is the first one she'll be doing, so a re-start. Guess I'll just keep checking every day! I have friends sailing solstice early may to Alaska. They tried the app and it says solstice doesn't utilize the app. They tried checking in on their computer, nothing! Couldn't do the check-in. Link to comment Share on other sites More sharing options...
pisces223 Posted March 27, 2022 #16 Share Posted March 27, 2022 On 3/23/2022 at 12:50 PM, Ladyshopper23 said: It comes up that my ship is not supported by the app! Same for our May 20 cruise on Solstice! That's to bad.. 1 Link to comment Share on other sites More sharing options...
T^2 Posted March 27, 2022 #17 Share Posted March 27, 2022 Sorry, a bit of topic about when online check-in opens. Our group did online check-in for Dec cruise and everything was uploaded as required a couple of weeks before sailing. Everything was rescinded by terminal personnel, including photos. We'll see if the same happens next month. Link to comment Share on other sites More sharing options...
runningtide Posted March 27, 2022 #18 Share Posted March 27, 2022 (edited) Check the app from time to time. I sail May 6th on Equinox and a few weeks ago, the site said I’d be notified by email, expect checkin to start 27th of March. Check the app a few days ago and it was open for check in, but thus far, no email from Celebrity. Sadly, no big surprise. Edited March 27, 2022 by runningtide Link to comment Share on other sites More sharing options...
mkapinos Posted March 29, 2022 #19 Share Posted March 29, 2022 having same issue with app and check in, yesterday said look for email today says check-in but will not let me, says app required but not supported by ship, you would think with all our money and all the downtime they would have it together, but forget about calling you get a call center on Pluto!!! have no clue or they are told to not tell you a thing, so Frustrating, With the last min cancelations and mods its nerve-racking 1 Link to comment Share on other sites More sharing options...
pisces223 Posted March 29, 2022 #20 Share Posted March 29, 2022 On 3/27/2022 at 1:22 PM, runningtide said: Check the app from time to time. I sail May 6th on Equinox and a few weeks ago, the site said I’d be notified by email, expect checkin to start 27th of March. Check the app a few days ago and it was open for check in, but thus far, no email from Celebrity. Sadly, no big surprise. The app doesn't support ALL Celebrity ships. We're on the Solstice in May and the app is not supported. Link to comment Share on other sites More sharing options...
Bo1953 Posted March 29, 2022 #21 Share Posted March 29, 2022 8 minutes ago, mkapinos said: having same issue with app and check in, yesterday said look for email today says check-in but will not let me, says app required but not supported by ship, you would think with all our money and all the downtime they would have it together, but forget about calling you get a call center on Pluto!!! have no clue or they are told to not tell you a thing, so Frustrating, With the last min cancelations and mods its nerve-racking I fully understand and there are a few of us who have the same issues, then again a few of us who do not. New world of travel and these issues for a few will carry on for a bit, regardless. Good luck getting it sorted and bon voyage Link to comment Share on other sites More sharing options...
mkapinos Posted March 29, 2022 #22 Share Posted March 29, 2022 17 minutes ago, Bo1953 said: I fully understand and there are a few of us who have the same issues, then again a few of us who do not. New world of travel and these issues for a few will carry on for a bit, regardless. Good luck getting it sorted and bon voyage Yes This cruise has been canceled on us twice, MAY JUST NEED TO RETHINK CRUISING!! Link to comment Share on other sites More sharing options...
klfhngr Posted March 29, 2022 #23 Share Posted March 29, 2022 On 3/23/2022 at 6:53 AM, Ladyshopper23 said: Is online check in supposed to be 45 days prior to your cruise? Or did I totally make that up?! It's 44 days until our cruise, and when I log in it still says check in not available. 45 days, and as a matter of fact, today is our first day when check in is enabled! 1 Link to comment Share on other sites More sharing options...
Ladyshopper23 Posted March 29, 2022 Author #24 Share Posted March 29, 2022 Just now, klfhngr said: 45 days, and as a matter of fact, today is our first day when check in is enabled! Just checked our, 38 days to go and still not available! Link to comment Share on other sites More sharing options...
klfhngr Posted March 29, 2022 #25 Share Posted March 29, 2022 2 hours ago, Ladyshopper23 said: Just checked our, 38 days to go and still not available! Oh wow, hope it wasn't chartered/cancelled?! 😞 Link to comment Share on other sites More sharing options...
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