Why can't they get things right?

[5waldos]

Just received a very nice email about my upcoming cruise- things to do, opportunities for excursions, etc. 

 

Except- they proclaimed that it was less than 30 days before I sailed. HUH? After double checking that they in fact had me booked on the cruise that I thought I was on- it is 35 day until I sail. Little things mean a lot. 

[madmedic]

1 minute ago, 5waldos said:

Just received a very nice email about my upcoming cruise- things to do, opportunities for excursions, etc. 

 

Except- they proclaimed that it was less than 30 days before I sailed. HUH? After double checking that they in fact had me booked on the cruise that I thought I was on- it is 35 day until I sail. Little things mean a lot. 

They sent me an email about my upcoming cruise and told me I had  £450 OBC. Problem is that I cancelled that cruise months ago and never paid the balance. I wonder what the response would have been had I turned up! 🤣

[5waldos]

Perhaps you should check online and see if they are actually expecting you! Maybe the good fairy paid off your cruise? Computers can't ALWAYS work against us- sometimes they must be our friends. 

[madmedic]

6 minutes ago, 5waldos said:

Perhaps you should check online and see if they are actually expecting you! Maybe the good fairy paid off your cruise? Computers can't ALWAYS work against us- sometimes they must be our friends. 

Too late it already sailed! It had disappeared from my online account anyway. 

[jelayne]

1 hour ago, 5waldos said:

Just received a very nice email about my upcoming cruise- things to do, opportunities for excursions, etc. 

 

Except- they proclaimed that it was less than 30 days before I sailed. HUH? After double checking that they in fact had me booked on the cruise that I thought I was on- it is 35 day until I sail. Little things mean a lot. 

Gosh!  A marketing email that was send 5 days early!  Now that’s noteworthy.

[the penguins]

1 hour ago, jelayne said:

Gosh!  A marketing email that was send 5 days early!  Now that’s noteworthy.

On our last cruise (Silhouette in May) on the first night we received a nice 4 page tour brochure from the excursions desk which specifically highlighted 4 tours that they highly recommended. The only problem was that all the tours were for the previous sailing. 

[Jim_Iain]

I loved the one the sent last nigh for a Captain's Curated tour of the Olive fields .... but it was for an Alaska cruise.

[Redtravel]

On Summit last week, many excursions were canceled with no explanation.    
The ship didn’t provide decent maps or port guides like they used to do. 
Advice:  before sailing, get info and maps.  Don’t depend on going on a tour.  

[DirtyDawg]

18 hours ago, jelayne said:

Gosh!  A marketing email that was send 5 days early!  Now that’s noteworthy.

Our last granddaughter came 10 days early. 🤬

Who do I complain to?

 

(That was a joke. 😉)

 

 

Edited June 18, 2022 by DirtyDawg

[broadwaybaby123]

I'd call Celebrity right away and let them know what's going on.