Turqoisblu Posted September 23, 2022 #1 Share Posted September 23, 2022 Today is check-in day and I went to check-in. I signed in and it keep kicking me out of the site. What do I do? BTW I tried the app also. 1 Link to comment Share on other sites More sharing options...
Tulsacoker Posted September 23, 2022 #2 Share Posted September 23, 2022 wait and try again or call 1 Link to comment Share on other sites More sharing options...
Rare OCSC Mike Posted September 23, 2022 #3 Share Posted September 23, 2022 3 minutes ago, ChC said: Definitely some IT outage. Can't even log into my C&A account nor access edit check-in. Same here, can't login to my account. RC IT is the best! 🤣 1 1 Link to comment Share on other sites More sharing options...
ARandomTraveler Posted September 23, 2022 #4 Share Posted September 23, 2022 (edited) I'm curious if there's a benefit to checking in early (when the cruise planner opens up for check-in) vs the week-of the cruise? I noticed the other day that my check in opens in 12 days. Is there any reason I should wait to do it closer to the cruise? I haven't cruised since 2018 and can't remember if we were always able to check in this early or not. Edited September 23, 2022 by ARandomTraveler Link to comment Share on other sites More sharing options...
Rare OCSC Mike Posted September 23, 2022 #5 Share Posted September 23, 2022 3 minutes ago, ARandomTraveler said: I'm curious if there's a benefit to checking in early (when the cruise planner opens up for check-in) vs the week-of the cruise? I noticed the other day that my check in opens in 12 days. Is there any reason I should wait to do it closer to the cruise? I haven't cruised since 2018 and can't remember if we were always able to check in this early or not. One reason to check-in early is if you want to grab the earliest arrival time. You can do that via the app and then do the rest later. If not important to you, no reason to rush that I can think of. Can't think of any benefit to waiting either though. 1 Link to comment Share on other sites More sharing options...
ARandomTraveler Posted September 23, 2022 #6 Share Posted September 23, 2022 Just now, OCSC Mike said: One reason to check-in early is if you want to grab the earliest arrival time. You can do that via the app and then do the rest later. If not important to you, no reason to rush that I can think of. Can't think of any benefit to waiting either though. Early boarding time is a good reason, thanks! I want to make sure I can book my dining and shows. I was thinking that the benefit of waiting might be that if a passenger swap is needed or something like that, it might be hard to do after you've already checked in. I don't anticipate needing to do that though. Link to comment Share on other sites More sharing options...
Rare OCSC Mike Posted September 23, 2022 #7 Share Posted September 23, 2022 2 minutes ago, ChC said: I do hope RCL comes out quickly to solve the issue whatever it is, if this issue last few hours longer, RCL should do the right thing and tell the public if they are suffering hacker attack. Their IT is so prone to glitches and outages, I'm not concerned. It will be back up... eventually. 1 1 Link to comment Share on other sites More sharing options...
Diver2014 Posted September 23, 2022 #8 Share Posted September 23, 2022 I can't sign into my account either....... Link to comment Share on other sites More sharing options...
Mkerk Posted September 23, 2022 #9 Share Posted September 23, 2022 Same issue here, been trying since 6 am. Hope they fix it soon Link to comment Share on other sites More sharing options...
Turqoisblu Posted September 23, 2022 Author #10 Share Posted September 23, 2022 I was told they are working on the issue and hopefully it will be fixed in the next 24 hours 🤷🏽♀️ Link to comment Share on other sites More sharing options...
bluecruise456 Posted September 23, 2022 #11 Share Posted September 23, 2022 on hold now for 9 minutes with RCL waiting for someone to answer the call. I have same issues as above used my phone and laptop - can not login to view my cruise. Link to comment Share on other sites More sharing options...
RandomUser123 Posted September 23, 2022 #12 Share Posted September 23, 2022 If possible see if you can check in on their app. App seems to be working fine. Link to comment Share on other sites More sharing options...
Rare OCSC Mike Posted September 23, 2022 #13 Share Posted September 23, 2022 Asking them when it will be fixed is an exercise in futility (IMO). I would put zero faith in any answer you get. Eventually it will be back up, just have to wait unfortunately. 2 Link to comment Share on other sites More sharing options...
Rare OCSC Mike Posted September 23, 2022 #14 Share Posted September 23, 2022 2 minutes ago, RandomUser123 said: If possible see if you can check in on their app. App seems to be working fine. Check-in section of the app doesn't load for me (not that I need to check-in). I get an error message. Link to comment Share on other sites More sharing options...
hancock Posted September 23, 2022 #15 Share Posted September 23, 2022 Try turning off your phone, then turn in back on. Had the issue a few months back. It reset the app. Link to comment Share on other sites More sharing options...
bruzin_for_a_cruizin Posted September 23, 2022 #16 Share Posted September 23, 2022 4 minutes ago, hancock said: Try turning off your phone, then turn in back on. Had the issue a few months back. It reset the app. This won't help. The issue isn't with your phone or PC, it's on the server side. The account pages on both royalcaribbean.com and celebritycruises.com are down. Link to comment Share on other sites More sharing options...
FamilyCruiserUK Posted September 23, 2022 #17 Share Posted September 23, 2022 Apps not working for us neither is the log on with the royal website. Something broke somewhere....but will be up and running soon.......with price rises 😂 1 Link to comment Share on other sites More sharing options...
gloriason Posted September 23, 2022 #18 Share Posted September 23, 2022 48 minutes ago, RandomUser123 said: If possible see if you can check in on their app. App seems to be working fine. I'm trying to check in to my November 7th cruise and can't do it on either the app or my laptop. 1 Link to comment Share on other sites More sharing options...
Ret MP Posted September 23, 2022 #19 Share Posted September 23, 2022 1 hour ago, ARandomTraveler said: I'm curious if there's a benefit to checking in early (when the cruise planner opens up for check-in) vs the week-of the cruise? I noticed the other day that my check in opens in 12 days. Is there any reason I should wait to do it closer to the cruise? I haven't cruised since 2018 and can't remember if we were always able to check in this early or not. It's a crap shoot. If you don't check-in when it is available, the website may not be working when you want to/need to. I'm sure glad that the actual ship experience is a lot better than the Landside experience. IT management needs to be fired, and the whole IT system needs to be reworked/replaced. As much as I dislike Carnival and will never cruise them again, I don't remember having this many IT problems with them. 1 Link to comment Share on other sites More sharing options...
Mkerk Posted September 24, 2022 #20 Share Posted September 24, 2022 Just got in and was able to check in!! Link to comment Share on other sites More sharing options...
Ret MP Posted September 24, 2022 #21 Share Posted September 24, 2022 Mobile app works fine now, until I try to see my "set sail pass", click on the button/link and nothing. Link to comment Share on other sites More sharing options...
Galveston Cruiser Posted September 24, 2022 #22 Share Posted September 24, 2022 11 minutes ago, Ret MP said: Mobile app works fine now, until I try to see my "set sail pass", click on the button/link and nothing. Mine works. Set Sail Pass shows Link to comment Share on other sites More sharing options...
3kidsncats Posted September 24, 2022 #23 Share Posted September 24, 2022 9 minutes ago, Galveston Cruiser said: Mine works. Set Sail Pass shows Mine doesn’t, and neither does my friends on a different sailing. 1 Link to comment Share on other sites More sharing options...
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