Buckeye10640 Posted September 23, 2022 #1 Share Posted September 23, 2022 I had Princess insurance for a last minute 5 day cruise out of FLL last March. We disembarked on March 12 to find flights out of FLL cancelled and we couldnt get a new flight for 2 days. I filed for hotel, meal, and transportation reimbursement (no extra air charge for Southwest). Its been 6 months, multiple emails, phone calls, and receipt uploads when they said they did not have what I was sure I had provided. Finally I have received full payment. For those waiting, dont give up hope and keep after them. It was a very slow process but successful in the end. Also be aware they did pay even though my flight was not booked via EZAir. Princess told me it would not be paid, but the AON rep, when I called, said it would and told me to file. 5 1 Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted September 23, 2022 #2 Share Posted September 23, 2022 (edited) 9 minutes ago, Buckeye10640 said: I had Princess insurance for a last minute 5 day cruise out of FLL last March. We disembarked on March 12 to find flights out of FLL cancelled and we couldnt get a new flight for 2 days. I filed for hotel, meal, and transportation reimbursement (no extra air charge for Southwest). Its been 6 months, multiple emails, phone calls, and receipt uploads when they said they did not have what I was sure I had provided. Finally I have received full payment. For those waiting, dont give up hope and keep after them. It was a very slow process but successful in the end. Also be aware they did pay even though my flight was not booked via EZAir. Princess told me it would not be paid, but the AON rep, when I called, said it would and told me to file. Same happened to us! Of course AON would pay, that’s why we bought insurance, right? Anyway, we only had the expensive hotel and meals for 2 days to submit. So, ours took 9 weeks. Don’t know why yours was so long. I’m so glad you finally got it though. We’re you on the CB? Edited September 23, 2022 by PacnGoNow Link to comment Share on other sites More sharing options...
AF-1 Posted September 24, 2022 #3 Share Posted September 24, 2022 My travel agent told me the insurance companies have been swamped with claims; some covid related; and he said expect a three to six month wait for reimbursement. Glad you were paid. 1 Link to comment Share on other sites More sharing options...
Rare cruisequeen4ever Posted September 24, 2022 #4 Share Posted September 24, 2022 Goodness, I remember pre-pandemic the process would be estimated at taking six weeks after receiving everything, and in my experience, it did take that long. Way to be persistent! Link to comment Share on other sites More sharing options...
Buckeye10640 Posted September 26, 2022 Author #5 Share Posted September 26, 2022 On 9/23/2022 at 7:25 PM, PacnGoNow said: Same happened to us! Of course AON would pay, that’s why we bought insurance, right? Anyway, we only had the expensive hotel and meals for 2 days to submit. So, ours took 9 weeks. Don’t know why yours was so long. I’m so glad you finally got it though. We’re you on the CB? We were on Regal. Link to comment Share on other sites More sharing options...
hiawathapt Posted October 11, 2022 #6 Share Posted October 11, 2022 On 9/23/2022 at 6:16 PM, Buckeye10640 said: I had Princess insurance for a last minute 5 day cruise out of FLL last March. We disembarked on March 12 to find flights out of FLL cancelled and we couldnt get a new flight for 2 days. I filed for hotel, meal, and transportation reimbursement (no extra air charge for Southwest). Its been 6 months, multiple emails, phone calls, and receipt uploads when they said they did not have what I was sure I had provided. Finally I have received full payment. For those waiting, dont give up hope and keep after them. It was a very slow process but successful in the end. Also be aware they did pay even though my flight was not booked via EZAir. Princess told me it would not be paid, but the AON rep, when I called, said it would and told me to file. Alaska cruise was end of May. Filed with AON for some hotel and air changes June 2. Now October 10th and still waiting. 6-8 weeks they estimate. That would have been August. Every type of communication gets same reply…we’re working on it. Crazy! Link to comment Share on other sites More sharing options...
dweeb Posted October 11, 2022 #7 Share Posted October 11, 2022 2 hours ago, hiawathapt said: Alaska cruise was end of May. Filed with AON for some hotel and air changes June 2. Now October 10th and still waiting. 6-8 weeks they estimate. That would have been August. Every type of communication gets same reply…we’re working on it. Crazy! Have you filed a complaint with your state insurance commissioner? That usually gets their attention. Too bad is has to go to that level.. Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted October 11, 2022 #8 Share Posted October 11, 2022 11 hours ago, hiawathapt said: Alaska cruise was end of May. Filed with AON for some hotel and air changes June 2. Now October 10th and still waiting. 6-8 weeks they estimate. That would have been August. Every type of communication gets same reply…we’re working on it. Crazy! It has been taking about 4 months for the check to come in the mail for most folks. They said because of covid, they’ve been overwhelmed with requests. I bet they have staff shortages too. No excuse though, hope yours is settled soon. Link to comment Share on other sites More sharing options...
billco Posted October 11, 2022 #9 Share Posted October 11, 2022 15 hours ago, hiawathapt said: Alaska cruise was end of May. Filed with AON for some hotel and air changes June 2. Now October 10th and still waiting. 6-8 weeks they estimate. That would have been August. Every type of communication gets same reply…we’re working on it. Crazy! So, what is the hurry? These long wait times are a bi-product of Covid. As long as the claim has been assigned, it will get processed eventually. Link to comment Share on other sites More sharing options...
Buckeye10640 Posted October 18, 2022 Author #10 Share Posted October 18, 2022 On 10/11/2022 at 1:02 PM, billco said: So, what is the hurry? These long wait times are a bi-product of Covid. As long as the claim has been assigned, it will get processed eventually. You clearly have more confidence in the process than I do. AONs communication and claims portal are terrible. That said I do give them credit for finally paying out, even after 6 months and multiple followups on my part. My claim was small, around $700. I would hate to have thousands tied up waiting on them. At some point businesses need to stop using Covid as an excuse for long delays and poor customer service. 2 Link to comment Share on other sites More sharing options...
Ombud Posted October 18, 2022 #11 Share Posted October 18, 2022 31 minutes ago, Buckeye10640 said: On 10/11/2022 at 10:02 AM, billco said: So, what is the hurry? These long wait times are a bi-product of Covid. As long as the claim has been assigned, it will get processed eventually. You clearly have more confidence in the process than I do. AONs communication and claims portal are terrible. That said I do give them credit for finally paying out, even after 6 months and multiple followups on my part. My claim was small, around $700. I would hate to have thousands tied up waiting on them. At some point businesses need to stop using Covid as an excuse for long delays and poor customer service. Could it be that no one wants to work there? Lack of employees would certainly slow things down .... has in our local stores Link to comment Share on other sites More sharing options...
billco Posted October 18, 2022 #12 Share Posted October 18, 2022 (edited) 33 minutes ago, Ombud said: Could it be that no one wants to work there? Lack of employees would certainly slow things down .... has in our local stores Or does AON want to hire and train møre employees only to let them go once they are caught up. Edited October 18, 2022 by billco Link to comment Share on other sites More sharing options...
dog Posted November 29, 2022 #13 Share Posted November 29, 2022 Pulling up thread Link to comment Share on other sites More sharing options...
dog Posted November 29, 2022 #14 Share Posted November 29, 2022 Seems some had hotels covered Link to comment Share on other sites More sharing options...
fairie1960 Posted December 1, 2022 #15 Share Posted December 1, 2022 On 10/10/2022 at 9:05 PM, hiawathapt said: Alaska cruise was end of May. Filed with AON for some hotel and air changes June 2. Now October 10th and still waiting. 6-8 weeks they estimate. That would have been August. Every type of communication gets same reply…we’re working on it. Crazy! I filed mine in August...still waiting..... Link to comment Share on other sites More sharing options...
justafem Posted December 1, 2022 #16 Share Posted December 1, 2022 They can use any excuse they want, but not having employees is directly on them. Pay people better. People will beat down doors to make a decent living. Continue to give employers an excuse is unacceptable and we'll take our money elsewhere. Link to comment Share on other sites More sharing options...
venussuz Posted December 1, 2022 #17 Share Posted December 1, 2022 2 hours ago, fairie1960 said: I filed mine in August...still waiting..... I filed my claim in June - as I just told the CSR, if I don't have the $7000+ by the 20th, 6 months from the date I filed, I'm getting my lawyer involved. Filing a complaint with the state insurance commissioner is a possibility until then. Link to comment Share on other sites More sharing options...
ProfMHC Posted December 3, 2022 #18 Share Posted December 3, 2022 On 12/1/2022 at 1:33 PM, venussuz said: I filed my claim in June - as I just told the CSR, if I don't have the $7000+ by the 20th, 6 months from the date I filed, I'm getting my lawyer involved. Filing a complaint with the state insurance commissioner is a possibility until then. I’ll join you. Same story. Processing now for over three months. Filed in June. Link to comment Share on other sites More sharing options...
fairie1960 Posted December 3, 2022 #19 Share Posted December 3, 2022 On 12/1/2022 at 1:33 PM, venussuz said: I filed my claim in June - as I just told the CSR, if I don't have the $7000+ by the 20th, 6 months from the date I filed, I'm getting my lawyer involved. Filing a complaint with the state insurance commissioner is a possibility until then. Someone here advised me against doing that - said the minute you involve a lawyer everything stops...plus, how much of that $7000+ will get eaten up by that? TRUST ME, I feel your frustration and irritation. I get that it's not in the insurance company's best interest to actually pay folks what they're owed...but yea, over 6 months waiting is a bit ridiculous...and aggravating, irritating, frustrating, etc., etc,etc Link to comment Share on other sites More sharing options...
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