ZoeyVictoria Posted September 26, 2022 #1 Share Posted September 26, 2022 We just boarded the Liberty (evacuating from Ian) and were confronted by a very angry, very rude steward when we tried to drop off our luggage in the closet prior to 1:30. Is that no longer allowed? Link to comment Share on other sites More sharing options...
DallasGuy75219 Posted September 26, 2022 #2 Share Posted September 26, 2022 (edited) 54 minutes ago, ZoeyVictoria said: We just boarded the Liberty (evacuating from Ian) and were confronted by a very angry, very rude steward when we tried to drop off our luggage in the closet prior to 1:30. Is that no longer allowed? On my last Carnival cruise in February I received an email explaining the status of and how to receive Plat/Diamond benefits. For stateroom access it said: "Due to enhanced cleaning and sanitation, staterooms may not be ready at the time of boarding for the early Arrival Appointments. If you have not checked your bags, feel free to quickly drop off your luggage while our crew puts the finishing touches on your stateroom. This will allow you to complete your e-mustering process and start your vacation promptly." Not sure if they're still sending that email, but if you received it and the steward acted as you said, I'd be complaining at Guest Services. Whether it's a communication problem (very frequent on Carnival) where the crew don't know what Corporate is telling passengers, or a conduct issue with this steward, someone higher up on the ship (Hotel Director?) needs to know if the result is a crewmember chewing out a guest for something Carnival told them was okay. Edited September 26, 2022 by DallasGuy75219 1 Link to comment Share on other sites More sharing options...
skrufy Posted September 26, 2022 #3 Share Posted September 26, 2022 53 minutes ago, ZoeyVictoria said: We just boarded the Liberty (evacuating from Ian) and were confronted by a very angry, very rude steward when we tried to drop off our luggage in the closet prior to 1:30. Is that no longer allowed? You can drop your baggage off in the cabin prior to the cabin being ready. Very rude of that person. Probably had a bad morning. Link to comment Share on other sites More sharing options...
mar214 Posted September 26, 2022 #4 Share Posted September 26, 2022 Per John Heald, Diamonds and Plats are permitted to drop off their bags. They don't want you doing anymore more than that until after the announcement is made at 1:30 pm that cabins can be accessed. That room steward was just plain wrong. Link to comment Share on other sites More sharing options...
BallFour4 Posted September 26, 2022 #5 Share Posted September 26, 2022 We've had two cruises post Covid and one let us in, one was not familiar with the option for us. We were not given a letter at check-in and the person at that desk told us our cabin was ready. When we got to the doors we were turned away. I explained what we were told, what we were accustomed, and he let us through. Appreciate that on embarkation almost everyone is pressed into service to handle the rush. Some are relatively new to Carnival and to the industry. The second time we had zero problems, dropped luggage and had lunch by 11:30AM. Both cruises were from here in Galveston. . Link to comment Share on other sites More sharing options...
Old Fart Cruisers Posted September 26, 2022 #6 Share Posted September 26, 2022 (edited) I just received the email on Saturday at 11:01 PM, so unless there has been a change in the last 38 hours you shouldn't have had any problems. funships@carnivalcruiselineemail.com Sat, Sep 24 at 11:01 PM Dear Valued Platinum and Diamond Guests,This communication is being sent to our booked Platinum and Diamond guests. It is independent from any request our guests might have pending for an exemption to vaccine requirements, and the receipt of this communication is not any indication of the status of your request. . . . . . STATEROOM ACCESS – Due to enhanced cleaning and sanitation, staterooms may not be ready at the time of boarding for the early Arrival Appointments. If you have not checked your bags, feel free to quickly drop off your luggage while our crew puts the finishing touches on your stateroom. This will allow you to complete your e-mustering process and start your vacation promptly. Edited September 26, 2022 by Old Fart Cruisers Link to comment Share on other sites More sharing options...
ZoeyVictoria Posted September 26, 2022 Author #7 Share Posted September 26, 2022 Thank you, that is what I thought. First time I have ever had a problem and the only rude room steward ever, in 79 cruises. There was another steward who was nice and tried to help without (further) angering the rude one. He offered to let us leave luggage in the hallway and put it in the room for us. We declined, put it into the closet while the rude one was yelling that he needed to wipe out the closet, and got out of there. Hope the nice one is our steward! While we were waiting to get into the cabin at 1:30, we went to the welcome aboard show and won the raffle for the $180 bottle of champagne! 2 Link to comment Share on other sites More sharing options...
LHARTWICK Posted September 26, 2022 #8 Share Posted September 26, 2022 The key word is "quickly" - don't linger in your room. They still have work to do. Having said that, no need for rudeness from the steward. Like someone else said, he/she may have just been having a bad day. We've all been there. Hope you enjoyed your cruise despite it. 1 Link to comment Share on other sites More sharing options...
Schoifmom Posted September 26, 2022 #9 Share Posted September 26, 2022 Hope your experience improves!!! Link to comment Share on other sites More sharing options...
Iluvmykindle Posted September 26, 2022 #10 Share Posted September 26, 2022 We had the same problem on the Liberty a couple of weeks ago. There was a woman in the area between the elevators and the closed hallway doors who said we could not go to our room to drop of a bag. We are Diamond. This was on deck 9. Link to comment Share on other sites More sharing options...
ZoeyVictoria Posted September 26, 2022 Author #11 Share Posted September 26, 2022 31 minutes ago, Iluvmykindle said: We had the same problem on the Liberty a couple of weeks ago. There was a woman in the area between the elevators and the closed hallway doors who said we could not go to our room to drop of a bag. We are Diamond. This was on deck 9. They were very aggressive about telling everyone stepping onto the ship that they were required to go to muster before eating lunch. There was another person asking people leaving the elevator on 9 if they had mustered and telling them to go back down to 4 before they could enter the Lido. The nice guy is out steward. He apologizes for his helper. 4 Link to comment Share on other sites More sharing options...
mondello Posted September 26, 2022 #12 Share Posted September 26, 2022 (edited) 1 hour ago, ZoeyVictoria said: The nice guy is out steward. He apologizes for his helper. I don’t think many stewards would be outright rude when part of their income comes from tips/gratuities. add: congratulations on winning the primo champagne. Edited September 26, 2022 by mondello 1 Link to comment Share on other sites More sharing options...
Don Kehote Posted September 26, 2022 #13 Share Posted September 26, 2022 Friendly reminder that telling you something you don't want to hear/don't like does NOT equal Rude. 4 1 2 Link to comment Share on other sites More sharing options...
DallasGuy75219 Posted September 26, 2022 #14 Share Posted September 26, 2022 55 minutes ago, Don Kehote said: Friendly reminder that telling you something you don't want to hear/don't like does NOT equal Rude. It most certainly is when OP was doing something Carnival says she's allowed to. Link to comment Share on other sites More sharing options...
Elaine5715 Posted September 26, 2022 #15 Share Posted September 26, 2022 Was your Diamond/Platinum card visble? 1 Link to comment Share on other sites More sharing options...
bguppies Posted September 26, 2022 #16 Share Posted September 26, 2022 Just dropped mine off Thursday on the Sunshine. 1 Link to comment Share on other sites More sharing options...
ZoeyVictoria Posted September 27, 2022 Author #17 Share Posted September 27, 2022 5 hours ago, Don Kehote said: Friendly reminder that telling you something you don't want to hear/don't like does NOT equal Rude. If he had been telling me I won the lottery in the tone of voice he was using while almost shouting, it would still have been rude. 7 Link to comment Share on other sites More sharing options...
LHARTWICK Posted October 5, 2022 #18 Share Posted October 5, 2022 We board this Saturday and we have yet to receive the P/D e-mail saying we can quickly drop off our luggage before 1:30 PM, along with other P/D info. Wonder if they are no longer distributing that info?? Link to comment Share on other sites More sharing options...
johnboy036 Posted October 5, 2022 #19 Share Posted October 5, 2022 I've been on four cruises since the restart and have always been able to drop off my carry-ons. Usually the room isn't ready so it is just a quick drop off then off to self muster and lunch. Once, even though the room wasn't ready the cabin steward found our keys so we already had them when opened the doors at 1:30. I'm cruising again on the Breeze in 19 days and I will definitely drop off my luggage prior to lunch. Link to comment Share on other sites More sharing options...
Andoria Posted October 5, 2022 #20 Share Posted October 5, 2022 I was told off by a worker in the hallway on my last Carnival cruise (pre Covid). I explained that I was Platinum and that I was just dropping off luggage. He said it wasn't allowed and I ignored him. No way was I going to have my elderly parents haul their luggage up to the lido deck when they didn't have to. Link to comment Share on other sites More sharing options...
LHARTWICK Posted October 5, 2022 #21 Share Posted October 5, 2022 18 minutes ago, johnboy036 said: I've been on four cruises since the restart and have always been able to drop off my carry-ons. Usually the room isn't ready so it is just a quick drop off then off to self muster and lunch. Once, even though the room wasn't ready the cabin steward found our keys so we already had them when opened the doors at 1:30. I'm cruising again on the Breeze in 19 days and I will definitely drop off my luggage prior to lunch. Same here - we just usually get an e-mail by now. Oh well! Link to comment Share on other sites More sharing options...
RD64 Posted October 6, 2022 #22 Share Posted October 6, 2022 You may have to suck it up and drag your carry ons around like those in steerage - hardly the end of the world. Link to comment Share on other sites More sharing options...
Guest BasicSailor Posted October 6, 2022 #23 Share Posted October 6, 2022 More or less depending on who trained the steward. Flip a coin.😉 Link to comment Share on other sites More sharing options...
Rudyard Posted October 6, 2022 #24 Share Posted October 6, 2022 Could be he had a few reds and golds trying to sneak their bags into their cabins before you showed up and telling the guy they were platinum (I've seen a few on here bragging about getting away with it). You might have been the tipping point and he didn't care what you told him after chasing away a few that shouldn't have been there. Still no reason for any rudeness, but unless he had a bad day before his shift started I can't think of any other reason for him to act that way. 1 Link to comment Share on other sites More sharing options...
ALWAYS CRUZIN Posted October 6, 2022 #25 Share Posted October 6, 2022 On 9/26/2022 at 12:39 PM, ZoeyVictoria said: We just boarded the Liberty (evacuating from Ian) and were confronted by a very angry, very rude steward when we tried to drop off our luggage in the closet prior to 1:30. Is that no longer allowed? 80+ cruises and never had a problem on any ship or any cruise line. If I see a room steward I always ask first if he will be ours. I have opend up those very heavy water tight doors. Went to the cabin and dropped off the luggage then just left. Never were we ever told we cound not do that. Link to comment Share on other sites More sharing options...
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