truffles2 Posted September 28, 2022 #1 Share Posted September 28, 2022 We recently had to cancel a B2B due to a family medical emergency at the last minute. We had used BOA points for on board credit just a couple of weeks before having to cancel. I thought I remembered reading about someone who was able to have the points reinstated. Has anyone ever had any luck getting them to reinstate the points since the on board credit was not used because you had to cancel? It does say that redemptions are final once processed. Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted September 28, 2022 #2 Share Posted September 28, 2022 1 minute ago, truffles2 said: We recently had to cancel a B2B due to a family medical emergency at the last minute. We had used BOA points for on board credit just a couple of weeks before having to cancel. I thought I remembered reading about someone who was able to have the points reinstated. Has anyone ever had any luck getting them to reinstate the points since the on board credit was not used because you had to cancel? It does say that redemptions are final once processed. Yes, we got points back after we cancelled Harmony TA last year 1 Link to comment Share on other sites More sharing options...
truffles2 Posted September 29, 2022 Author #3 Share Posted September 29, 2022 Can you give me some details? circumstances, etc., who you spoke with, how you went about it. So far, DH is batting zero! Many thanks in advance.... Link to comment Share on other sites More sharing options...
GJustice Posted September 29, 2022 #4 Share Posted September 29, 2022 Did this a couple of years ago. Called the number on the Rewards website. They were able to transfer the the funds to a new cruise. Don't think we ever tried to them back, just rolled forward. 1 Link to comment Share on other sites More sharing options...
truffles2 Posted September 29, 2022 Author #5 Share Posted September 29, 2022 Did you do this before or after the date of the actual cruise? Link to comment Share on other sites More sharing options...
Rare orville99 Posted September 29, 2022 #6 Share Posted September 29, 2022 (edited) 5 minutes ago, truffles2 said: Did you do this before or after the date of the actual cruise? We cancelled one, and didn't get the refund back on our account until after the cruise completed its sailing. The ship has to reconcile its accounts before the OBC is freed up. We never called, it just showed up. Edited September 29, 2022 by orville99 Link to comment Share on other sites More sharing options...
Funky Fusion FoodsJ Posted September 29, 2022 #7 Share Posted September 29, 2022 Points aren't returned, it goes back as a credit to your credit card within a day or so of the last day of the sailing. Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted September 29, 2022 #8 Share Posted September 29, 2022 13 hours ago, truffles2 said: Can you give me some details? circumstances, etc., who you spoke with, how you went about it. So far, DH is batting zero! Many thanks in advance.... I just called C&A, gave them original booking number, and they applied to a future sailing. Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted September 29, 2022 #9 Share Posted September 29, 2022 1 hour ago, Funky Fusion FoodsJ said: Points aren't returned, it goes back as a credit to your credit card within a day or so of the last day of the sailing. Not in my experience Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted September 29, 2022 #10 Share Posted September 29, 2022 2 hours ago, truffles2 said: Did you do this before or after the date of the actual cruise? I did it after the cruise was over Link to comment Share on other sites More sharing options...
truffles2 Posted September 29, 2022 Author #11 Share Posted September 29, 2022 Thanks to everyone who has responded so far. We will keep at it and I will let you know the final result...hopefully positive. If anyone has additional input, it is most welcome! 1 Link to comment Share on other sites More sharing options...
mo&fran Posted September 29, 2022 #12 Share Posted September 29, 2022 I had OBC on a canceled covid cruise that showed up after restart. Also, booking cruise after restart, while using FCC's the agent noticed that I also had OBC from the Next Cruise desk, and restored those. Link to comment Share on other sites More sharing options...
truffles2 Posted October 2, 2022 Author #13 Share Posted October 2, 2022 Today DH made final payment on our January cruise and at the same time asked them about our supposedly lost on board credit from the BOA points. He was told there was nothing they could do....they could not refund the $ nor could they move them to a later cruise. Shortly after they appeared as on board credit for the January cruise. 🙄🙂 2 Link to comment Share on other sites More sharing options...
truffles2 Posted October 2, 2022 Author #14 Share Posted October 2, 2022 Well, appears only one of the two were transferred to the future cruise…..back to the drawing board! Link to comment Share on other sites More sharing options...
broadwaybaby123 Posted October 2, 2022 #15 Share Posted October 2, 2022 Stupid question alert: what is BOA? Link to comment Share on other sites More sharing options...
truffles2 Posted October 2, 2022 Author #16 Share Posted October 2, 2022 Bank of America RCI visa card Link to comment Share on other sites More sharing options...
truffles2 Posted October 3, 2022 Author #17 Share Posted October 3, 2022 The CS rep on the D+ line transferred the unused credits to our next future cruise. I have an updated invoice showing it….so guess the bottom line is that it CAN be done. It is amazing how many different stories were told us before this morning. 😳 Link to comment Share on other sites More sharing options...
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