Login problems... anyone else?

[Outerdog]

[Btj301]

me too...

[PacnGoNow]

Their system is down now.  Up and down. Try again later.  Not

unusual on the weekends during their updating times.  
 

[Bemidji Ty]

Yup.

[voljeep]

Uh huh - tried to book a $1 deposit - nope

[donswife]

Yesterday and today I have been able to log on from my phone but not my computer 

[justafem]

Yup yup yup. 

 

Tried to see if there was a price drop yet and all cruises out of SF on the royal are "unavailable" 

[FLAlaska]

Same and it happened a few weeks ago as well.

[jasbo49]

Welcome to Princess web woes. This is not unusual, especially on weekends.

 

Others have said Princess is the second worst website in the cruise industry; all the others are tied for first. Makes sense to me.

 

Anyhow, I too had trouble signing on for a couple hours, then bingo, all's well. Typical.

 

Jim

[Doug R.]

Just got in without a problem, however, it is well known that weekends are when the Preventers of Information Services tinker about with the website.

[relaxatsea]

For the last three weeks, I have been unable to login to Cruise Critic on my I-Pad, however, I can login on my desktop computer with no problems.  It is very frustrating.

 

Edited October 1, 2022 by relaxatsea

[PacnGoNow]

22 minutes ago, relaxatsea said:

For the last three weeks, I have been unable to login to Cruise Critic on my I-Pad, however, I can login on my desktop computer with no problems.  It is very frustrating.

 

It could be the browser you’re using on the ipad. 

[NSWP]

6 hours ago, Outerdog said:

I have had that message for over a month, still showing.

[Brickwood]

After many, many  tries, I was able to book the cruise I wanted.  Still working on another.  This is absolutely ridiculous regardless of what they may be doing with updating on the weekends.  Gosh, how does every other website manage to keep running 24/7 or at a minimum, tell you they'll be out for a couple of hours?  I'm disgusted, but obviously not enough to quit trying.....   

[Wildcatllamas]

I have had issues for the last two days with both the website and app. It is crazy. And considering many folks have time to browse for vacations on the weekends that has to be the world's worst time to pull stuff down to tinker with it. 

[voljeep]

Just logged in and booked a $1 deposit cruise for Oct 2023

[PacnGoNow]

10 minutes ago, Wildcatllamas said:

I have had issues for the last two days with both the website and app. It is crazy. And considering many folks have time to browse for vacations on the weekends that has to be the world's worst time to pull stuff down to tinker with it. 

Try it again.

[relaxatsea]

20 hours ago, PacnGoNow said:

It could be the browser you’re using on the ipad. 

Thanks, I'll look into that too!

[Wildcatllamas]

21 hours ago, PacnGoNow said:

Try it again.

Still nope. I have tried different computers, different browsers and my cell phone. It is actually getting to be a game for me. (Yeah I know I work in a casino so the odds are against me). Just one more time and it will work. Darn. One more time. Darn. I guess my humor is just getting warped.

[PacnGoNow]

1 hour ago, Wildcatllamas said:

Still nope. I have tried different computers, different browsers and my cell phone. It is actually getting to be a game for me. (Yeah I know I work in a casino so the odds are against me). Just one more time and it will work. Darn. One more time. Darn. I guess my humor is just getting warped.

So, your issue is logging in to your account?  On your devices, make sure to clear history and cache. Do any updates on the phone and the App.  
 

The weekend updates happened on Fri and Saturday.  You should be able to get in. 
 

If you still can’t, I’d call PCL and have them check the website for your account.

Once they get you in to the website, you should be able to get into the Princess App. 
 

 

[Wildcatllamas]

22 hours ago, PacnGoNow said:

So, your issue is logging in to your account?  On your devices, make sure to clear history and cache. Do any updates on the phone and the App.  
 

The weekend updates happened on Fri and Saturday.  You should be able to get in. 
 

If you still can’t, I’d call PCL and have them check the website for your account.

Once they get you in to the website, you should be able to get into the Princess App. 
 

 

I can log into my account on both my home and work computers as well as my phone. But it won't save my vaccination card to the system. Last night I had to call Princess for a client and while I had the rep on the phone I asked about the issue.

 

Of course their response was the total opposite of those on these boards. Supposedly it will cause quite the problem at the port check in if my vaccination card isn't loaded to the Medallion app. It will delay my check in and possibly prevent me from getting onboard even with the hard copy of my vaccination card. Guess I will find out on Saturday. Odds are definitely in favor with those on these boards that all will be fine.

[PacnGoNow]

1 hour ago, Wildcatllamas said:

I can log into my account on both my home and work computers as well as my phone. But it won't save my vaccination card to the system. Last night I had to call Princess for a client and while I had the rep on the phone I asked about the issue.

 

Of course their response was the total opposite of those on these boards. Supposedly it will cause quite the problem at the port check in if my vaccination card isn't loaded to the Medallion app. It will delay my check in and possibly prevent me from getting onboard even with the hard copy of my vaccination card. Guess I will find out on Saturday. Odds are definitely in favor with those on these boards that all will be fine.

No, not true!

I’ve been on a lot of cruises since the restart and uploaded everything.  They did not care.  They wanted to see the original vax card and passport.  I also uploaded my covid test.  Nope, wanted to see that too, even with a QR code.

 

So, clearly this is a rep who has not cruised.  They really need more training.

 

You could tell them to read the Princess website.  It says bring all your documents with you to the port, so there are no issues.

 

I was through the line in about 2 mins every time. 
 

You will not get delayed or denied boarding…that’s ridiculous!

Edited October 4, 2022 by PacnGoNow