So today....I'm going to be a critic

[matj2000]

2 hours ago, Ashland said:

He's sailing NCL and has no internet

 

Actually we just got off the Radiance in NO this morning.

 

And yes, no internet....

Edited December 1, 2022 by matj2000

[matj2000]

1 minute ago, matj2000 said:

 

Whoops

 

 

Edited December 1, 2022 by matj2000

[grandgeezer]

We started cruising in 2003, 48 cruises later over five cruise lines and have never talked to any of them over the phone. All done through three different online travels agencies, on the internet. All questions answered promptly and all requests, such as cabin changes and price reductions handled to our satisfaction.

[MightyMike]

It's all just part of a cycle that is unfortunately all too common in American business.

 

Right now, demand is high and staffing is low. If it lasts too long, the brand gets tarnished. Eventually they recognize this as a risk and start addressing their staffing problems.

 

Then, for economic reasons or otherwise, they realize they hired too many people and are now in a slump. There isn't enough work for the staff. Layoffs begin.

 

Repeat.

[SailorMarg]

3 hours ago, Thisguylikestocruise said:

If you select the option to book a suite they answer the phone immediately. 🤫

Now you’ve gone and given away my secret.  Geesh!

[ldubs]

3 hours ago, neverbeenhere said:

Solutions?

 

1) Get you lazy retired people to take a part-time job with a Royal phone center.

 

 

 

 

I wouldn't even need training.  I read cruise critic all the time.  

[karena1]

4 hours ago, chill6x6 said:

So like Tuesday when I called and hold time was stated to be over two hours and I hung up? Like most working folks I call when I CAN.  I'm really interested in your recent call AND cruise experience.

I call, put on my speaker phone, and then keep working or whatever.  I am so used to spending a lot of time on the phone with Royal, it doesn't even bother me anymore.  I work, play on my computer, clean, etc until they answer

 

[fpcruiser]

3 hours ago, HicksRA said:

I just got off the phone with Royal. Called the C&A # and it was answered in about 2 minutes. 

That's been my experience 3 times in the last 2 weeks. Now the secret is out.

 

[jean87510]

Many people were on hold last week because they couldn't figure out how to do the Black Friday sales or were getting impatient with the inability to get into their cruise planner for 48 hours.  It's December 1st and those internet prices are still $13.99.  Same sales on excursions.  Drink packages still reduced.  UDP still cheaper.  Reading some of the posts on here regarding the Cruise Planner Saga makes me wonder what some people do if their favorite brand of toilet paper is out of stock.

 

Only thing I wish Royal would do that Celebrity does is the chat feature which is really nice.  Also Celebrity does a call back feature similar to American Airlines which I like as well.  Other than that, if I have to reach them (Royal) for something I can't do on the website such as change a room, I call 1st thing in the morning and it's a 10 minute phone call easily start to finish.  

[Gonflipin]

You can also FB message them. Sometimes it takes a day or so for them to respond but at least I’m not on hold waiting for the answer 

[Oceansaway17]

21 hours ago, klfrodo said:

Or, Maybe the manager has 100 things on their plate and in all honesty your complaint doesn't merit the time.

Actually that lesson made me a better person. Made me look at the bigger picture and try to get a better understanding the Whole operation rather than just my little slice of the pie. Made me a better and more productive employee.

Then I would not even bother to bring up if management is too busy to care and needs help solving a problem that is their job to handle