Rare NutsAboutGolf Posted December 21, 2022 #26 Share Posted December 21, 2022 3 hours ago, kokopelli-az said: Yes, we had luggage valet on Princess twice this year. We love it! I can't figure out what the deal is with Celebrity that they have not reinstated this very popular program. 15 minutes ago, jagoffee said: I wonder if Celebrity and Princess previously used the same vendor? yes, it is a great program. It's "Bags Inc." in FLL/MIA and Seattle, they're the same 3rd party company most airlines use to deliver delayed luggage. Pure speculation, they raised their fee the cruise lines pay them; Princess accepted and X did...Honestly have no idea; someone should email them, I wouldn't use it as I'm on team fly home early 2 Link to comment Share on other sites More sharing options...
kokopelli-az Posted December 21, 2022 #27 Share Posted December 21, 2022 11 minutes ago, NutsAboutGolf said: It's "Bags Inc." in FLL/MIA and Seattle, they're the same 3rd party company most airlines use to deliver delayed luggage. Pure speculation, they raised their fee the cruise lines pay them; Princess accepted and X did...Honestly have no idea; someone should email them, I wouldn't use it as I'm on team fly home early If the vendor raised their fee, wouldn't Celebrity just increase the amount it charges passengers for this service? 3 Link to comment Share on other sites More sharing options...
chamima Posted December 21, 2022 Author #28 Share Posted December 21, 2022 (edited) 15 minutes ago, NutsAboutGolf said: It's "Bags Inc." in FLL/MIA and Seattle, they're the same 3rd party company most airlines use to deliver delayed luggage. Pure speculation, they raised their fee the cruise lines pay them; Princess accepted and X did...Honestly have no idea; someone should email them, I wouldn't use it as I'm on team fly home early It’s been a while but if I remember correctly Celebrity always charged a little more than Princess for the service. (Just like corkage. Princess was $25 and Celebrity $30 or $35) Maybe they felt they had reached the top of what their customers would pay. Too bad they didn’t let us, the customers determine that. Edited December 21, 2022 by chamima 2 Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted December 21, 2022 #29 Share Posted December 21, 2022 1 minute ago, kokopelli-az said: If the vendor raised their fee, wouldn't Celebrity just increase the amount it charges passengers for this service? 1 minute ago, chamima said: It’s been a while but if I remember correctly Celebrity always charged a little more than Princess for the service. Maybe they felt they had reached the top of what their customers would pay. Too bad they didn’t let us, the customers determine that. Way too many unknowns, is bags inc charging the cruise lines a certain fee higher than $25? But the solution for those who want it is to email X requesting it and expressing your dissatisfaction in the post sailing survey 2 Link to comment Share on other sites More sharing options...
jagoffee Posted December 21, 2022 #30 Share Posted December 21, 2022 Perhaps the luggage company is easing back into operation. 1 Link to comment Share on other sites More sharing options...
crusin okie Posted December 22, 2022 #31 Share Posted December 22, 2022 Does anyone have an appropriate email address for topics such as this? I will gladly pay an increased fee for the service. Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted December 22, 2022 #32 Share Posted December 22, 2022 5 minutes ago, crusin okie said: Does anyone have an appropriate email address for topics such as this? I will gladly pay an increased fee for the service. Try this...Copy it quickly because it could get removed: lLutoff-Perlo@celebritycruises.com 2 Link to comment Share on other sites More sharing options...
crusin okie Posted December 22, 2022 #33 Share Posted December 22, 2022 To: NutsAboutGolf Thanks for the address. I appreciate it. Merry Christmas!! Keith 1 Link to comment Share on other sites More sharing options...
SusieAV8R Posted December 22, 2022 #34 Share Posted December 22, 2022 8 minutes ago, NutsAboutGolf said: Try this...Copy it quickly because it could get removed: lLutoff-Perlo@celebritycruises.com Brilliant 🙂 1 Link to comment Share on other sites More sharing options...
crusin okie Posted December 22, 2022 #35 Share Posted December 22, 2022 So I gave it a try. I emailed Lisa Lutoff-Perlo at the email address provided by NutsAboutGolf. Within two hours (about) I received a call from her office. The very kind lady thanked me for my effort and said that I was the second person to email concerning the Luggage Valet program. She indicated they will look into it. She did know that a like program exists in Seattle. It may be helpful if more people would email her office and ask that the Luggage Valet program be restarted. Couldn't hurt and it could be your email that tilts the scale. 🙂 3 Link to comment Share on other sites More sharing options...
chamima Posted December 22, 2022 Author #36 Share Posted December 22, 2022 (edited) 24 minutes ago, crusin okie said: So I gave it a try. I emailed Lisa Lutoff-Perlo at the email address provided by NutsAboutGolf. Within two hours (about) I received a call from her office. The very kind lady thanked me for my effort and said that I was the second person to email concerning the Luggage Valet program. She indicated they will look into it. She did know that a like program exists in Seattle. It may be helpful if more people would email her office and ask that the Luggage Valet program be restarted. Couldn't hurt and it could be your email that tilts the scale. 🙂 I emailed earlier this morning. I was totally complimentary and just told them what a wonderful service it was and how we missed it. We'll see........... * Edited December 22, 2022 by chamima 1 Link to comment Share on other sites More sharing options...
chamima Posted January 16, 2023 Author #37 Share Posted January 16, 2023 Bringing this up to the top again. Has it resumed on any Celebrity ships? Link to comment Share on other sites More sharing options...
crusin okie Posted January 16, 2023 #38 Share Posted January 16, 2023 17 minutes ago, chamima said: Bringing this up to the top again. Has it resumed on any Celebrity ships? I doubt it. I assume there would be some fanfare from X were they to reactivate the service. I am somewhat curious as to why it was not restarted after the pandamic. Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted January 16, 2023 #39 Share Posted January 16, 2023 Still not in place. 1 Link to comment Share on other sites More sharing options...
chamima Posted January 16, 2023 Author #40 Share Posted January 16, 2023 (edited) It would seem to me with all of the negative publicity (on here at least) you'd think that reinstating the Luggage Valet program , which costs Celebrity nothing and might generate some positive comments, would be a good publicity move at least. Princess has done this - so it's possible. Try writing lLutoff-Perlo@celebritycruises.com with any requests. (That's LLutoff) They respond! Edited January 16, 2023 by chamima Link to comment Share on other sites More sharing options...
crusin okie Posted January 17, 2023 #41 Share Posted January 17, 2023 11 hours ago, chamima said: Try writing lLutoff-Perlo@celebritycruises.com with any requests. (That's LLutoff) They respond! I did - and they do respond but I don't think enough people have communicated this to X. Link to comment Share on other sites More sharing options...
Happy2cruise Posted January 20, 2023 #42 Share Posted January 20, 2023 Talked to a Celebrity rep yesterday and he said they do have Luggage Valet.....anyone's guess!! Link to comment Share on other sites More sharing options...
crusin okie Posted January 20, 2023 #43 Share Posted January 20, 2023 1 hour ago, Happy2cruise said: Talked to a Celebrity rep yesterday and he said they do have Luggage Valet.....anyone's guess!! I sure hope you got good information!!! Link to comment Share on other sites More sharing options...
ohiojohn Posted January 20, 2023 #44 Share Posted January 20, 2023 On 1/16/2023 at 9:25 AM, chamima said: Bringing this up to the top again. Has it resumed on any Celebrity ships? Currently on Apex, we disembark tomorrow Jan 21. No luggage Valet offered. Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted January 20, 2023 #45 Share Posted January 20, 2023 20 minutes ago, ohiojohn said: Currently on Apex, we disembark tomorrow Jan 21. No luggage Valet offered. Thanks for the datapoint. Be sure to mention it on your survey and also that princess has it Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted January 20, 2023 #46 Share Posted January 20, 2023 None on Equinox January 2023. The rep was clueless😵💫 Link to comment Share on other sites More sharing options...
Happy2cruise Posted January 23, 2023 #47 Share Posted January 23, 2023 Followed advise and sent an email to Celebrity yesterday regarding luggage valet. I feel It is especially importat to senior passengers or passengers with disabilities or mobility issues. Received a call from Celebrity tonight and spoke with a representative who explained Seattle has it and they are trying to work to get it back in Ft.Lauderdale like they had it before. She stated they had received other correspondence on the luggage valet and take issues seriously. She also stated the more they receive the better it is. Like suggested in the posts above take the time to email them if you enjoy this service and want it back. 😀 1 Link to comment Share on other sites More sharing options...
jelayne Posted January 23, 2023 #48 Share Posted January 23, 2023 I would rather see the room service charge removed, or the cutbacks to the dinner in the OV to be reduced, long before they focus on reinstating luggage valet. Last time we used it the charge was $25 and 1 or 2 bags was misdirected. Link to comment Share on other sites More sharing options...
CHEZMARYLOU Posted January 24, 2023 #49 Share Posted January 24, 2023 Luggage Valet is great when you have a later flight and luggage to check. In Ft. Lauderdale United only allows you to check luggage 4 hours before the flight, even when in business class. We had to spend an hour waiting before we could check luggage and go to the United lounge. Southwest is 3 hours. 1 Link to comment Share on other sites More sharing options...
crusin okie Posted January 24, 2023 #50 Share Posted January 24, 2023 1 hour ago, jelayne said: I would rather see the room service charge removed, or the cutbacks to the dinner in the OV to be reduced, long before they focus on reinstating luggage valet. Last time we used it the charge was $25 and 1 or 2 bags was misdirected. This has nothing to do with $$. It is a matter of convenience that is paid for by those who use it. 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now