My status and points are not showing when I log into RC cruise planner

[Snoopycollector]

I finally got it to stick !!!

[cruiselvr04]

Mine shows everything right except my points in the planner. I’ve called and they know I how many points I have correctly and it shows correctly in the app but not on planner.  

[Ourusualbeach]

22 minutes ago, Snoopycollector said:

I've been "shopping" for a cruise both on RCL and X websites - putting my number in but not seeing any discounts applied.... so -- I kinda want to fix it.

There won't be any discounts on X.  On Royal it depends on the category, the only discount you would get us on a balcony.

[cruisin73]

On 2/2/2023 at 12:02 PM, retiredgram said:

  On 1/31/2023 at 1:17 PM, little britain said:

Here's the way to fix it... 

Login in to your cruise page. Then click on your Initials in the top right corner, then profile, my loyalty. Then take Your Crown & Anchor number out, type it back in and click save. Then go back to your upcoming cruises. This should fix it.

I had the same problem and this fixed the problem.

[NCMtnBoys]

I just stumbled across this thread today and I thought not being able to see my points all this past week was because we had just cruised Jan 21-28 and that cruise moved us from Diamond to Diamond Plus. So I thought maybe they were doing some sort of internal audit to make sure we were eligible to move to Diamond Plus after our recent cruise, before actually updating our status and showing it on the website. I went and checked today and my points and new status are there. I didn't do anything except just wait (didn't delete and re-enter anything). 

Edited February 4, 2023 by NCMtnBoys

[Biker19]

15 hours ago, NCMtnBoys said:

I didn't do anything except just wait

That doesn't work with some of the CC crowd, plus they want to know the why as well.