Shouldn't my Set Sail Pass have SUITE on it?

[PompeySailor]

1 minute ago, reallyitsmema said:

 

I logged out and back in and now the app won't show me my set sail pass. 😞 The set sail pass in my apple wallet updated automatically though and shows sky class, which it didn't before.  The "RR" for refreshment package has moved to a packages section that wasn't there before.

Looks like progress and in stages 👍🏻

[reallyitsmema]

1 minute ago, PompeySailor said:

Try again 

The old ones for us were totally purple (D+)

Now only a purple banner at top indicating D+
 

Anyone else been successful seeing the new Set sail passes?

 

Our passes don't have a color banner, the whole pass has the color like before.  Might be different by ship class.  We are on Oasis.

[PompeySailor]

2 minutes ago, reallyitsmema said:

 

Our passes don't have a color banner, the whole pass has the color like before.  Might be different by ship class.  We are on Oasis.

If you are pinnacle it will all be white 

[reallyitsmema]

1 minute ago, PompeySailor said:

If you are pinnacle it will all be white 

 

I don't usually talk C&A status but I will confirm, we are not pinnacle. 😱😇  The entire set sail pass is the appropriate color for our C&A level. 😁

[PompeySailor]

Just now, reallyitsmema said:

 

I don't usually talk C&A status but I will confirm, we are not pinnacle. 😱😇  The entire set sail pass is the appropriate color for our C&A level. 😁

All good 👍🏻 

[rl733]

10 minutes ago, reallyitsmema said:

 

I logged out and back in and now the app won't show me my set sail pass. 😞 The set sail pass in my apple wallet updated automatically though and shows sky class, which it didn't before.  The "RR" for refreshment package has moved to a packages section that wasn't there before.

I can see the changes on the website version but my app is still glitchy and will not show me my SetSail Pass - I am sure it will be resolved in the next while or so. 

[PompeySailor]

So it looks like the web option has resolved the “Suite” indicator 

 

Just need App portion to be fixed 

[BND]

Just printed ours after waiting for it to load.  

[poocher]

Yup see it correctly on the web, not on the sp yet.  Thanks for the updates.

[topnole]

Had this issue last month.  It never showed up on the computer properly.   Luckily they showed up right in the app at first and I moved them to my digital wallet and they showed correctly from then on there.  But later they didn’t show the suite part in the Royal app.  Very odd.  No practical issues from it since we just showed the version on our phones to enter the suite area at embarkation.   

[Seville2Cabo]

1 hour ago, PompeySailor said:

Try again 

The old ones for us were totally purple (D+)

Now only a purple banner at top indicating D+
 

Anyone else been successful seeing the new Set sail passes?

Ours now say suite, but still all purple. As long as it gets us on ship, we are good

[vacationlover_mn]

Mine was there, but then disappeared the day before boarding navigator in Feb.  They weren’t going to let us board in the suite line.  I dug up my email from the suite concierge, and she finally let us board.  My advice- bring a printed copy of your invoice, and welcome letter from the concierge when you board.

[Seville2Cabo]

1 hour ago, reallyitsmema said:

 

I don't usually talk C&A status but I will confirm, we are not pinnacle. 😱😇  The entire set sail pass is the appropriate color for our C&A level. 😁

What are the colors for different C&A levels

[PompeySailor]

3 minutes ago, Seville2Cabo said:

What are the colors for different C&A levels

Gold = Gold

Emerald = Green

Diamond= Blue

Diamond Plus = Purple

Pinnacle = White

 

I know I have missed Platinum 

 

[reallyitsmema]

On 3/20/2023 at 1:56 PM, TheBucketLister said:

In case you wanted to know:

 

Gold - Gold Set Sail Pass

Platinum - Gray Set Sail Pass

Emerald - Light Green Set Sail Pass

Diamond - Light Blue Set Sail Pass

Diamond Plus - Purple Set Sail Pass

Pinnacle - Someone help me out on that one as I have not reached that level to see 😁. Probably blue like the Crown and Anchor Pinnacle badge

 

6 hours ago, lovelife said:

Set sail pass has dark blue on the left. The badges are gold.

 

6 minutes ago, Seville2Cabo said:

What are the colors for different C&A levels

 

They were posted earlier in this thread. 🙂 

[PompeySailor]

Just now, reallyitsmema said:

 

 

 

They were posted earlier in this thread. 🙂 

[Tlbecker1]

6 hours ago, PompeySailor said:

So it looks like the web option has resolved the “Suite” indicator 

 

Just need App portion to be fixed 

Thank you.  We were able to download the web version. 😀

[monorail81]

So, I had saved mine to my Apple Wallet when I checked in last week. It didn’t say Suite. I just checked the Wallet again. No Suite. Went into the App. No Suite. Went back into the Wallet and it suddenly says Suite. All in the matter of three minutes.  Very strange. 

[PompeySailor]

I have just sent a report to RC IT department with all the data they need to look at the set sail APP issue 

 

They asked me to check I am running latest iOS update of app 1.40.1 which I am (released 4/5/2023)

Not sure for Android

uninstall app

reinstall app

logout

login

etc etc etc.. 

A ticket has been created, let’s see how that goes 

 

Happy Days!

[rl733]

21 minutes ago, PompeySailor said:

I have just sent a report to RC IT department with all the data they need to look at the set sail APP issue 

 

They asked me to check I am running latest iOS update of app 1.40.1 which I am (released 4/5/2023)

Not sure for Android

uninstall app

reinstall app

logout

login

etc etc etc.. 

A ticket has been created, let’s see how that goes 

 

Happy Days!

Thanks for the update! I’m hoping they get that bug fixed soon as I keep impulsively checking my app to see the new changes but I can’t open my pass still haha

[irishgal432]

Mine has now changed to have category on it as well, but the app will not allow me to pull up my set sail.  I have closed and reopened my app to no avail.  

[reallyitsmema]

17 minutes ago, irishgal432 said:

Mine has now changed to have category on it as well, but the app will not allow me to pull up my set sail.  I have closed and reopened my app to no avail.  

 

Same here, just tried to pull it up in the app again and it doesn't work.  

[rl733]

3 hours ago, reallyitsmema said:

 

Same here, just tried to pull it up in the app again and it doesn't work.  

 

It is working now for me - hopefully it's fixed for everyone now! 

[PompeySailor]

16 minutes ago, rl733 said:

 

It is working now for me - hopefully it's fixed for everyone now! 

Yup

All loaded into wallet and displaying all it should

Suite Class

PRME

D+ Purple
 

 

Thanks IT for reading my ticket 🎫 

[poocher]

Me too!  Me too!!