NCL website down?

[Bucket Listed]

Is the NCL website down?  I had trouble logging in, and then messages site was unavailable.  Thanks.

[dexddd]

I was able to log in.

[All-ready2cruise]

Can't log in using chrome but no problem with edge. Also, I cleared history.  

[kdmbluerzr]

Sometimes this happens on weekends when NCL techs are doing updates or maintenance. 

[bruzin_for_a_cruizin]

Yeah, it's down for me, too.
I was able to complete the Check-in process for our April 9 sailing (yay for 9:30 boarding!), but now I can't get past the Vacation Summary page to view any of the details or make dinner reservations. App is down too.

[All-ready2cruise]

Exactly, called Glitch Days, lol

[cruiserbear55]

 

   Four times in the last two weeks the site won't recognize my username or password. When it asks you if you've forgotten your username or password and to put in your name and latitudes number, it won't recognize those either. I've now had to set up a new user account four times. It also doesn't matter if I switch from Firefox to Edge. Nothing works. Frustrating.

[MKESail]

Same thing here. Can’t get in through the app. Was able to kinda login through the browser but it doesnt really show my reservation details 

[fredflint]

Use this site to check if sites are down.

https://www.isitdownrightnow.com/ncl.com.html

[MKESail]

6 minutes ago, fredflint said:

Use this site to check if sites are down.

https://www.isitdownrightnow.com/ncl.com.html

I dont’t think it’s down, but it does have trouble connecting to and retrieving reservations (database connection issues?)

Edited March 19, 2023 by MKESail

[MKESail]

This is what I got from their support:

[BirdTravels]

30 minutes ago, MKESail said:

Same thing here. Can’t get in through the app. Was able to kinda login through the browser but it doesnt really show my reservation details 

Ooooo... 

 

During the pandemic shutdown, that was the message you got when your cruise was being cancelled. Brings back bad memories. 

[MKESail]

6 minutes ago, BirdTravels said:

Ooooo... 

 

During the pandemic shutdown, that was the message you got when your cruise was being cancelled. Brings back bad memories. 

She said she did see my reservation on my account so… fingers crossed 😊

[PistolPete13]

1 hour ago, cruiserbear55 said:

 

   Four times in the last two weeks the site won't recognize my username or password. When it asks you if you've forgotten your username or password and to put in your name and latitudes number, it won't recognize those either. I've now had to set up a new user account four times. It also doesn't matter if I switch from Firefox to Edge. Nothing works. Frustrating.

I had this happen for a existing account I've used for years.  According to the tech I spoke to the system was changed to accept only email addresses (or names formatted as an email) for the user ID field.

My original account had a plain username and it worked until it didn't.  Made me go round and round thinking my account had been hacked.  Didn't help that this happened a few days after I had booked a new cruise!

[cruiserbear55]

3 minutes ago, PistolPete13 said:

According to the tech I spoke to the system was changed to accept only email addresses (or names formatted as an email) for the user ID field.

 

    Thanks PistolPete!! I'll try changing my user name to my e-mail address. Can't hurt to try. By the way, we have the same exact number of posts. What are the odds?

[MKESail]

It’s working for me now everywhere - the site and the app 👍

[shof515]

I have problems with checking pricing of my cruises. whenever i get the page to select a cabin i get a Your previous selection is no longer available. Please make another selection. error message

 

this happened on multiple pc and mutiple browsers

[PLW0520]

Can't get into the app either

 

 

[jennjess]

It won't accept my log-in details.  Hopefully sorted out soon.