Gsel Posted June 3, 2023 #1 Share Posted June 3, 2023 I had a email from HAL this morning asking me to check in, problem is the name is wrong and the reservation number is correct. Never had this happen before in all my cruises! Will contact my TA on Monday, but I suspect this is another example of their "stellar" website! Link to comment Share on other sites More sharing options...
Rare Mary229 Posted June 3, 2023 #2 Share Posted June 3, 2023 Could be. They have spent the past few weeks messing with the website making it even worse. They must have a contest to see who can come up with the worst web design. Link to comment Share on other sites More sharing options...
Gsel Posted June 3, 2023 Author #3 Share Posted June 3, 2023 I think they are winning!!! 1 Link to comment Share on other sites More sharing options...
Rare POA1 Posted June 3, 2023 #4 Share Posted June 3, 2023 Contact your TA. Despite the awesomeness of the HAL website, a human being had to enter your name. Was it correct on your booking confirmation? Link to comment Share on other sites More sharing options...
Gsel Posted June 3, 2023 Author #5 Share Posted June 3, 2023 Yes, correct on booking. Someone was not paying attention to what they were doing. Link to comment Share on other sites More sharing options...
Rare POA1 Posted June 3, 2023 #6 Share Posted June 3, 2023 5 minutes ago, Gsel said: Yes, correct on booking. Someone was not paying attention to what they were doing. Your TA should catch it. Ours caught a discrepancy in my birth date one time. In any case, it's a pretty simple fix. I would not print anything until it's fixed though. Link to comment Share on other sites More sharing options...
Rare Haljo1935 Posted June 3, 2023 #7 Share Posted June 3, 2023 Is the name wrong in your profile? If it is, you can fix that yourself via Navigator App or online; I've done it both ways. If the name is correct in your profile, but incorrect on the boarding pass, that requires them to fix it. Either way, a phone call is in your future - just recommend you be sure your profile is correct before you call as it makes things easier. Enjoy your cruise! Link to comment Share on other sites More sharing options...
Gsel Posted June 3, 2023 Author #8 Share Posted June 3, 2023 All is well, name correct in next email. Thanks to all! 4 Link to comment Share on other sites More sharing options...
Eaglecw Posted June 4, 2023 #9 Share Posted June 4, 2023 Heck I can't even log in anymore. Last week I could log in. The APP and the web are a joke. They should hire a group of 5th graders to fix the web site. What a joke!! Link to comment Share on other sites More sharing options...
MAVIP Posted June 4, 2023 #10 Share Posted June 4, 2023 3 hours ago, Eaglecw said: Heck I can't even log in anymore. Last week I could log in. The APP and the web are a joke. They should hire a group of 5th graders to fix the web site. What a joke!! In weekends HAL is always busy updating and that can very well be the reason. Link to comment Share on other sites More sharing options...
Rare 3rdGenCunarder Posted June 4, 2023 #11 Share Posted June 4, 2023 5 hours ago, MAVIP said: In weekends HAL is always busy updating and that can very well be the reason. Perhaps they're busy updating their OS to Windows 8. 3 Link to comment Share on other sites More sharing options...
skrufy Posted June 4, 2023 #12 Share Posted June 4, 2023 My first experience with HAL website and Navigator app. Both need a lot of fixing up. Starting with enlarging the text with bold print to readable size. Link to comment Share on other sites More sharing options...
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