Rare LHT28 Posted July 16, 2023 #26 Share Posted July 16, 2023 29 minutes ago, SATaxman said: I booked our Excursions months ago. I just noticed one that looks better to me than the one I booked. It is sold out. Are there waitlists anywhere? I know I can check when I am on the ship; however, this stop is the first day, probably too late to cancel then even if the other one becomes available. First time sailing on Oceania, not sure about the policies for this situation. Thanks Call Oceania & ask about the one you want & see if they have a waitlist Link to comment Share on other sites More sharing options...
SATaxman Posted July 16, 2023 #27 Share Posted July 16, 2023 23 minutes ago, LHT28 said: Call Oceania & ask about the one you want & see if they have a waitlist Thank you. I was planning on calling tomorrow. 1 Link to comment Share on other sites More sharing options...
Stella Maris Posted July 19, 2023 #28 Share Posted July 19, 2023 Excursions on the O website are an adventure. Got a very good reduction on our November cruise through the Summer Sale, as well as a $1200 excursion credit. At the same time, the pricing has gone up, through elimination of the cheapest category. What's difficult is getting a clear idea of what you're paying (e.g., a total that said $3292 before credits, then said $3556 directly below it). I spent an hour on the phone with O the other night, very nice man who finally showed me his spreadsheet, and helped me back into the figure. At the same time, when he offered to book the tours for me, his final $ figure was $60 higher than mine (and he didn't know why), so I ended up doing it myself. I don't know if they're trying to keep this mysterious, but it's going to generate a lot of questions. Link to comment Share on other sites More sharing options...
Rare Vineyard View Posted July 21, 2023 Author #29 Share Posted July 21, 2023 Still unable to book excursions nor see the prices under my booking. TA cannot get them either. Oceania is saying this is because it is the first sailing out of dry dock and as such they are having system issues. I am not sure that I follow that reasoning, but so far that is the explanation. Link to comment Share on other sites More sharing options...
Redtravel Posted July 21, 2023 #30 Share Posted July 21, 2023 So it isn't me. We are booked on May 18 th cruise and cannot find prices for excursions Nor any info how to use the SM credit. Also, being the first cruise after refit has me worried. For that reason, we booked cruise with air. Not thrilled using O air. However, if cruise is changed, it's on O. We used O air in June. It was our first time using O air. The price was good. The routing was bizarre. Link to comment Share on other sites More sharing options...
basor Posted July 21, 2023 #31 Share Posted July 21, 2023 2 minutes ago, Redtravel said: So it isn't me. We are booked on May 18 th cruise and cannot find prices for excursions Nor any info how to use the SM credit. Also, being the first cruise after refit has me worried. For that reason, we booked cruise with air. Not thrilled using O air. However, if cruise is changed, it's on O. We used O air in June. It was our first time using O air. The price was good. The routing was bizarre. From other post on booking shore excursions with SM, you choose your excursions and the SM excursion is subtracted from the amount due. If your excursions are more than your SM credit, you pay the difference. Simple.... 1 Link to comment Share on other sites More sharing options...
Rare LHT28 Posted July 21, 2023 #32 Share Posted July 21, 2023 1 hour ago, Vineyard View said: Still unable to book excursions nor see the prices under my booking. TA cannot get them either. Oceania is saying this is because it is the first sailing out of dry dock and as such they are having system issues. I am not sure that I follow that reasoning, but so far that is the explanation. As mentioned before look at ports the same as yours but for 2023 on the main page NOT in your account It shows the excursions with prices It is a long slog but you will at least see the excursions available https://www.oceaniacruises.com/mediterranean-cruises scroll down the page to see the ports Choose the ones you want then CALL Oceania & book the ones you want Ask on your roll call if anyone has the PDF file from when the cruise was first booked it will probably have the same excursions if there was one Or just wait a few months & keep checking your sailing You could also keep calling Oceania requesting the excursion lit with prices ..eventually they will figure it out JMO 1 Link to comment Share on other sites More sharing options...
Rare Vineyard View Posted July 21, 2023 Author #33 Share Posted July 21, 2023 Thank you. That is a long slog. I do appreciate your coming back to me on this. It might make sense to do that on a couple of ports that I have more interest in using this credit at. 1 Link to comment Share on other sites More sharing options...
garyjnowak Posted July 25, 2023 #34 Share Posted July 25, 2023 You should be OK to book now. Just booked 3 wineries tour in Santorini and Paella Farmhouse in Valencia. Good luck and see you on board! Link to comment Share on other sites More sharing options...
Redtravel Posted July 25, 2023 #35 Share Posted July 25, 2023 Once we paid the deposit, we could see the excursions. Link to comment Share on other sites More sharing options...
Rare Vineyard View Posted July 26, 2023 Author #36 Share Posted July 26, 2023 Thanks! Just walking in and this is a change from this morning. I was able to see excursions since Saturday but could not book them. I called Oceania Saturday and was told to give it up to 7 days. I tried just now on the Tunisia port and it’s in my cart! Yay! Will keep looking at the rest. Link to comment Share on other sites More sharing options...
Rare Vineyard View Posted July 26, 2023 Author #37 Share Posted July 26, 2023 3 hours ago, garyjnowak said: You should be OK to book now. Just booked 3 wineries tour in Santorini and Paella Farmhouse in Valencia. Good luck and see you on board! Thanks again. Have you been to Santorini previously? We have not but there are 4 other ships in port that day so not really sure what makes most sense. Link to comment Share on other sites More sharing options...
Rare Vineyard View Posted July 26, 2023 Author #38 Share Posted July 26, 2023 When you are given a total number of excursions you need to make for the discount, is that the total, or is it per person? Link to comment Share on other sites More sharing options...
garyjnowak Posted July 26, 2023 #39 Share Posted July 26, 2023 It’s why we booked JTR-006 the 3 wineries in Santorini. The other excursions end at the top of the donkey trail. I’m hoping this tour starts and ends at the new port and avoid Fira altogether. I’m double checking with my TA also on the six excursions for 25%. Link to comment Share on other sites More sharing options...
Rare Vineyard View Posted July 26, 2023 Author #40 Share Posted July 26, 2023 (edited) I figured that was the reason. We haven’t been and with all the ships, the yacht sailing might be the ticket. I really would like to experience Oia and have read that there are boats that take you one way with a bust ticket to return. We really aren’t typically excursions people, but there are a couple of ports that make sense such as Tunisia and maybe Argostoli…..also new ports for us. Edited July 26, 2023 by Vineyard View Link to comment Share on other sites More sharing options...
Redtravel Posted July 26, 2023 #41 Share Posted July 26, 2023 Sharing my experience booking shore excursions online. Today we booked shore excursions using Simply More credit and Oceania club credits. It started like previous trips until we looked at the cart. The cart listed all of our excursions with crazy prices. Some were $0. Some were full price. Some just made no sense. The total matched the full price for all excursions. It said that we owed full prices even though we booked more than the number to get a 25% discount. Time to call O. First time on hold got disconnected after 5 min. Next, left a call back number. Call back rep said that you have to check the "simply more" box to get the discounts. asked if she could book our excursions. She hung up. Checked the "simply more" and the cart looked different. Now there were full prices listed next to each excursion. Some showed a discount. Some showed no discount. The final amount with discounts applied less credits was correct. I paid the difference online. Got an email confirming transaction. Email amount paid reflected the full prices. Link to comment Share on other sites More sharing options...
EJL2023 Posted July 26, 2023 #42 Share Posted July 26, 2023 14 minutes ago, Redtravel said: Sharing my experience booking shore excursions online. Today we booked shore excursions using Simply More credit and Oceania club credits. It started like previous trips until we looked at the cart. The cart listed all of our excursions with crazy prices. Some were $0. Some were full price. Some just made no sense. The total matched the full price for all excursions. It said that we owed full prices even though we booked more than the number to get a 25% discount. Time to call O. First time on hold got disconnected after 5 min. Next, left a call back number. Call back rep said that you have to check the "simply more" box to get the discounts. asked if she could book our excursions. She hung up. Checked the "simply more" and the cart looked different. Now there were full prices listed next to each excursion. Some showed a discount. Some showed no discount. The final amount with discounts applied less credits was correct. I paid the difference online. Got an email confirming transaction. Email amount paid reflected the full prices. We had the same experience on Saturday. Would book excursions and it would say added to cart and then when go to cart not all would be there and pricing made no sense at all. Tried a couple of times and same issue again and again. Finally just called them and the Oceania rep did it all in 5 minutes or less and the pricing was then exactly as we thought it would be. Then received the detailed excursion doc which outlined pricing to the t. Now the excursion pricing showing in our account online still looks wonky but the other matches what we expected and what we paid after our call. Link to comment Share on other sites More sharing options...
Rare pinotlover Posted July 26, 2023 #43 Share Posted July 26, 2023 On the rare occasions I book an Oceania shore excursion, I always have my TA do it. This is especially the case when booking 3 or more!! Unlike those above that obviously enjoy spending an hour or more on the phone with dial a Clerk, I refuse to do so. She always comes back with the correct pricing and the numbers correct. I never begrudge her commissions either. There are options to all this frustration. 1 Link to comment Share on other sites More sharing options...
EJL2023 Posted July 26, 2023 #44 Share Posted July 26, 2023 5 minutes on phone with Oceania rep is not an hour or more. Link to comment Share on other sites More sharing options...
Redtravel Posted July 26, 2023 #45 Share Posted July 26, 2023 The thing that made it work was checking the simply more box in the cart. Since Simple more has just begun, there were bound to be some quirks. Now that everyone has excursion credits, it pays to book early. On past cruises, when we booked late, many excursions were sold out. On our last cruise in June, we booked late. We took Olife mainly to get air. It included 3 excursions pp. The only excursions with availability were not really what I would choose if I had booked earlier. We enjoyed 2 of the 3 excursions. Enjoyed visiting new places. 1 Link to comment Share on other sites More sharing options...
Gracie115 Posted September 26, 2023 #46 Share Posted September 26, 2023 I have tried to book an excursion on our Dec 11 Vista cruise. I put the desired one in my cart and then when I go to the cart it states "Cart is Empty" I have tried this repeatedly the last few days. Does anyone know why this would happen? Link to comment Share on other sites More sharing options...
tigerfan75 Posted September 26, 2023 #47 Share Posted September 26, 2023 2 hours ago, Gracie115 said: I have tried to book an excursion on our Dec 11 Vista cruise. I put the desired one in my cart and then when I go to the cart it states "Cart is Empty" I have tried this repeatedly the last few days. Does anyone know why this would happen? I have found the online excursions booking engine wonky. I now will only book O excursions by calling O directly. My TA does not mind, and equally, it is one of the few things that O will allow a customer to do direct with them when you employ a TA. 1 Link to comment Share on other sites More sharing options...
Gracie115 Posted September 26, 2023 #48 Share Posted September 26, 2023 9 minutes ago, tigerfan75 said: I have found the online excursions booking engine wonky. I now will only book O excursions by calling O directly. My TA does not mind, and equally, it is one of the few things that O will allow a customer to do direct with them when you employ a TA. Thank you, I was wondering if I could do this since our reservation is through a TA. Link to comment Share on other sites More sharing options...
Rare ORV Posted September 26, 2023 #49 Share Posted September 26, 2023 Oddly enough I was able to book some excursions online this weekend, I had enough for the 25% discount and contrary to popular belief I was able to get it to properly apply the discount as well as give me a printout with the break down. You‘ve just got to push the right buttons and do things in the right order. I’ve had other times I’ve had to get my TA to straighten it out. Link to comment Share on other sites More sharing options...
pmatawan Posted September 26, 2023 #50 Share Posted September 26, 2023 6 hours ago, Gracie115 said: I have tried to book an excursion on our Dec 11 Vista cruise. I put the desired one in my cart and then when I go to the cart it states "Cart is Empty" I have tried this repeatedly the last few days. Does anyone know why this would happen? There are several days on my cruise where nothing goes into cart. I reported this issue months ago, but apparently O does not care to fix it. Link to comment Share on other sites More sharing options...
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