killarneylady Posted July 24, 2023 #1 Share Posted July 24, 2023 I wonder if anyone would have an email address for Captains Club Loyalty Team please? I tried Google obviously but can’t seem to find any. I contacted the customer engagement email address with details ( proof) of two sailings for which I hadn’t been awarded points. My reply from Rudolfo said that he had requested that the CC Loyalty team ‘update the missing sailings’. I was given the timeframe of 2-3 weeks. That was on 17th June. Further emails to Customer Engagement have gone unanswered. I really want to escalate this as sailing again in a month and would like my points awarded. Any help appreciated. Thanks Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted July 24, 2023 #2 Share Posted July 24, 2023 I found it easily found with Google by typing "Celebrity Captain's Club E-Mail" cec@celebrity.com Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted July 24, 2023 #3 Share Posted July 24, 2023 12 minutes ago, killarneylady said: I wonder if anyone would have an email address for Captains Club Loyalty Team please? I tried Google obviously but can’t seem to find any. I contacted the customer engagement email address with details ( proof) of two sailings for which I hadn’t been awarded points. My reply from Rudolfo said that he had requested that the CC Loyalty team ‘update the missing sailings’. I was given the timeframe of 2-3 weeks. That was on 17th June. Further emails to Customer Engagement have gone unanswered. I really want to escalate this as sailing again in a month and would like my points awarded. Any help appreciated. Thanks What email address did you use, so we don’t repeat giving it to you. Link to comment Share on other sites More sharing options...
WestLakeGirl Posted July 24, 2023 #4 Share Posted July 24, 2023 I don’t believe the passengers have any access to the loyalty team office. You have to go through the Captains Club and since you are in Ireland I will not suggest a phone call to them in your case 1 Link to comment Share on other sites More sharing options...
killarneylady Posted July 24, 2023 Author #5 Share Posted July 24, 2023 45 minutes ago, cruisestitch said: What email address did you use, so we don’t repeat giving it to you. Customerserviceuk@celebritycruises.com 57 minutes ago, Jim_Iain said: I found it easily found with Google by typing "Celebrity Captain's Club E-Mail" cec@celebrity.com Thanks, I’ve tried that - Customer Engagement - but other than acknowledgement received mail, no further response. I asked just in case anyone had any ‘higher up’ email address I could try. Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted July 24, 2023 #6 Share Posted July 24, 2023 4 hours ago, killarneylady said: Customerserviceuk@celebritycruises.com Thanks, I’ve tried that - Customer Engagement - but other than acknowledgement received mail, no further response. I asked just in case anyone had any ‘higher up’ email address I could try. I've experienced much the same and as much as possible avoid sending e-mail. I is so much easier to call (best early or late to avoid long waits). Some of my e-mail's have taken weeks to be answered. I know we aren't suppose to talk about some Social Media Sites but I have been very successful using X (Twitter) and directly messaging Celebrity and get issues resolved within hours. 1 Link to comment Share on other sites More sharing options...
WestLakeGirl Posted July 24, 2023 #7 Share Posted July 24, 2023 Not easier to call when you live in Ireland….. Link to comment Share on other sites More sharing options...
wrk2cruise Posted July 24, 2023 #8 Share Posted July 24, 2023 @killarneylady As it seems you have done everything you should to have these sailing applied and you aren't getting any response I think it would be appropriate to escalate to the head of the Captains Club program Andrea Shey ashey@celebrity.com 1 Link to comment Share on other sites More sharing options...
phoenix_dream Posted July 24, 2023 #9 Share Posted July 24, 2023 We recently sent an email to the Captains Club email address - and got a response that it will take them 30 days to get back to us! Just be forewarned. Despite the aggravation of waiting on hold, if this is important you may want to call instead. 1 Link to comment Share on other sites More sharing options...
whataboutport Posted July 24, 2023 #10 Share Posted July 24, 2023 40 minutes ago, wrk2cruise said: @killarneylady As it seems you have done everything you should to have these sailing applied and you aren't getting any response I think it would be appropriate to escalate to the head of the Captains Club program Andrea Shey ashey@celebrity.com Thanks for this info. I've had good luck getting timey responses from direct email addresses like this in the past. I'll try for my issue as well. 1 Link to comment Share on other sites More sharing options...
killarneylady Posted July 25, 2023 Author #11 Share Posted July 25, 2023 (edited) 15 hours ago, wrk2cruise said: Edited July 25, 2023 by killarneylady Link to comment Share on other sites More sharing options...
Sussex Cruiser Posted July 27, 2023 #12 Share Posted July 27, 2023 I've never had a single issue resolved by email. I always call and only get things done like that. If you are not in the US you can call them up using Skype for free to their 1-800 numbers (you don't need any credit on your account). Link to comment Share on other sites More sharing options...
emmas gran Posted July 27, 2023 #13 Share Posted July 27, 2023 On the UK website at the bottom of the page there’s a heading Contact Us There is a number there for UK and a number for Ireland Link to comment Share on other sites More sharing options...
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