cartervan Posted November 13, 2023 #1 Share Posted November 13, 2023 Hurray and hallelujah! We just got a check from Holland America to reimbursement us for our hotel and meals when we got COVID in Alaska in the summer of '22! What a long hard struggle! First we tried and tried to get our travel insurance to pay what they owed. It wasn't a fly-by-night company we found on the internet, either. It was recommended (and still sold) by our on-line travel agency, but turned out to be worthless. So then we turned to HAL to ask for what was promised us, and started jumping through their hoops. All these months later they finally came through!! I am so sorry that the cruise lines all had to suffer hard times during the worst of COVID, and they did take care of us, although they put us up in a very basic hotel room in Anchorage that was charging $400 a night (which they promised to reimburse us for.) Well, finally, they did!! I just wanted to let those who are still waiting for their checks to not give up hope. 6 3 Link to comment Share on other sites More sharing options...
RuthC Posted November 13, 2023 #2 Share Posted November 13, 2023 Congratulations. 'Bout time, eh? Link to comment Share on other sites More sharing options...
Rare kazu Posted November 13, 2023 #3 Share Posted November 13, 2023 Great news. I completely commiserate on the insurance companies’ hoops. I have been going through them for 10 months. So glad to hear you had a successful solution 👍 1 Link to comment Share on other sites More sharing options...
Rare Mary229 Posted November 13, 2023 #4 Share Posted November 13, 2023 If you don’t mind me hijacking your thread. I wrote last year about a situation caused by HAL that created a minor disaster during my Iguazu Falls overland excursion. It took about 6 months but they provided a solution that was beyond what we had asked. We are very pleased 2 Link to comment Share on other sites More sharing options...
Blackduck59 Posted November 13, 2023 #5 Share Posted November 13, 2023 @cartervan I'm happy to hear your perserverance has paid off. It is too bad that you had to jump through the hoops. I think they set it up like that so most people will give up before they have to pay up. 1 Link to comment Share on other sites More sharing options...
Cruising-along Posted November 14, 2023 #6 Share Posted November 14, 2023 Congratulations! I also know all to well the misery of getting insurance companies to do what they promise to do. We also went through that with a highly recommended travel insurance company. Do you mind telling us what the insurance company was? 2 Link to comment Share on other sites More sharing options...
Suzy Bell Posted November 25, 2023 #7 Share Posted November 25, 2023 Today we finally received a reimbursement cheque for Covid- 19 quarantine hotel and meal expenses from our September 2022 cruise! We submitted our claim to HAL on December 20, 2022 after first being partially compensated by our travel insurance. Took what seems like forever but HAL came through. Now to look seriously at booking our next cruise. Link to comment Share on other sites More sharing options...
Rare Vict0riann Posted November 25, 2023 #8 Share Posted November 25, 2023 That is exciting! Maybe ours will come through soon… Link to comment Share on other sites More sharing options...
Suzy Bell Posted November 25, 2023 #9 Share Posted November 25, 2023 Today we finally received a reimbursement cheque for Covid- 19 quarantine hotel and meal expenses from our September 2022 cruise! We submitted our claim to HAL on December 20, 2022 after first being partially compensated by our travel insurance. Took what seems like forever but HAL came through. Now to look seriously at booking our next cruise. 1 Link to comment Share on other sites More sharing options...
Suzy Bell Posted November 25, 2023 #10 Share Posted November 25, 2023 47 minutes ago, Vict0riann said: That is exciting! Maybe ours will come through soon… Yes, I hope you will receive yours soon. It's such a relief to have the issue resolved. Link to comment Share on other sites More sharing options...
Suzy Bell Posted November 25, 2023 #11 Share Posted November 25, 2023 13 minutes ago, Suzy Bell said: Today we finally received a reimbursement cheque for Covid- 19 quarantine hotel and meal expenses from our September 2022 cruise! We submitted our claim to HAL on December 20, 2022 after first being partially compensated by our travel insurance. Took what seems like forever but HAL came through. Now to look seriously at booking our next cruise. Sorry for the double post. My mistake. Link to comment Share on other sites More sharing options...
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