Check-In Help

[love2gocruzin]

I am so frustrated with trying to check-in for our December cruise.  I have sailed RCCL many times along with other cruise lines and have never had a problem.  Here is my issue:  I was born in Australia (moved to US with American parents at about 6 months).  My birth certificate is Australian.  I live in South Carolina.  I use a SC driver's license.  When trying to check in, I can complete only part:

Country of Birth: Australia

Country of Citizenship: United States

Birth Certificate State:  ****This dropdown only allows US states.***

Driver's License State: South Carolina

 

I have called and not gotten any help from RCCL (language barrier).  I have not ever sailed with a passport and my birth certificate and driver's license has not ever been an issue.  I am hoping someone can give advice.  My travel agent tells me to check in at the port.  This makes me nervous because I will not have a boarding pass and the rest of my family and friends will have everything they need.  Any help is greatly appreciated.

[smokeybandit]

Do you have an American-issued birth certificate? 

Edited November 17, 2023 by smokeybandit

[Fouremco]

This webpage might answer some of your questions: https://help.cbp.gov/s/article/Article-74?language=en_US

 

[GJustice]

Pick SC as the state and they'll verify the AU birth certificate at the terminal if at all.

[irishgal432]

I would reach out on Twitter to  Royal Caribbean.They are very responsive with many different issues and 99.9percent of the time have correct info versus phone agents.

[Ourusualbeach]

The option to sail with only a DL and Birth certificates is only available for US citizens.  With your current ID I would assume that you will also need a document showing that you are a US citizen.

[LeeW]

OP is a citizen by definition (US parents) but not sure how one would get a document proving that, other than a passport.  Military kids born out of country can have the same problem.  Technically a Real ID should prove citizenship but will the port folks recognize this?

[jcl410]

After you were born, your parents most likely obtained a a "Consular Report of Birth Abroad (CRBA) "  from the US State Department. That would have been required to get your passport needed to get home when you were a baby.

 

Try and locate your CRBA. That can be used as your birth certificate along with your drivers license. 

 

Otherwise, here's the link to request a replacement:

 

https://travel.state.gov/content/travel/en/records-and-authentications/requesting-a-vital-record-as-a-u-s--citizen/replace-amend-CRBA.html

 

Aloha,

 

John