Lead passenger on casino comp cruise will be a no show, any advise?

[Horizon chaser 1957]

2 hours ago, Ready2go11 said:

 

1) the offer was extended to the first person on your reservation and they are cancelling so a penalty could apply. 
 

2) by the first guest not showing up, you are changing the reservation so a change fee could apply 

 

3) the deal was extended to the first person on the reservation, and would not be transferable to you. 
 

Everything is open to interpretation, BUT:

 

1) The first person is not cancelling. They will be a no show. There have been many threads on this forum about the difference, and the penalties that apply to the first scenario that do not apply to the second, usually regarding the second person getting hit with the solo supplement or not.

 

2) By boarding time, a reservation can no longer be changed. No change fees would apply. 
 

3) Again, with a no show, nothing is being transferred. The second party was already booked into the room, paid for, and checked in. It’s not like she’s showing up trying to take the friend’s place.

If the friend was flying in and missed the ship due to a flight delay, the others on the same booking don’t get penalized or tossed off at the next port when the ship sails without person A.
I strongly suspect the friend will never get another casino offer from HAL, but since she realizes that and doesn’t care, it’s no loss.

Edited March 7 by Horizon chaser 1957

[Haljo1935]

7 hours ago, FlorenceItaly said:

As the second passenger I would be worried about being charged full prevailing rate.

And if Passenger #1 cancelled, that is what would happen.

[Horizon chaser 1957]

BTW - HAL won’t be out the fare if the friend no shows. A casino offer fare is picked up by the company with the casino contract, not by the cruise line. HAL won’t be losing out. The biggest concern for the friend with the casino offer would be if stiffing the casino contractor black lists her for casino offers on her usual cruise line as well.

[Haljo1935]

2 hours ago, Ready2go11 said:

wouldn't any of these excerpted parts allow them to change or cancel your trip and/or fare rate?  
 

1) the offer was extended to the first person on your reservation and they are cancelling so a penalty could apply. 
 

2) by the first guest not showing up, you are changing the reservation so a change fee could apply 

 

3) the deal was extended to the first person on the reservation, and would not be transferable to you. 
...

If I'm understanding OP:

1) OP is looking at Pax #1 being a No Show, not canceling

2) Pax #1 is not changing - they are not showing up (not canceling, not doing a name change)

3) Pax #1 is not transferring - they are not showing up

Edited March 7 by Haljo1935
Typo

[POA1]

5 hours ago, Fly and Sail said:

Deals (and any parts) are not transferable, not substitutable, not redeemable for cash and not combinable with any other offer/deal.

I'm pretty sure that this says that the deal cannot be transferred from her to you.

[OlsSalt]

 Holland America Line reserves the right to assess a change fee according to the date of the request, the length of the cruise, and the actual cruise sail date. 

 

Call HAL and ask them what would trigger a "change fee".

[Mary229]

I will remind everyone that Carnival Cruise Corporation has a habit of banning for life for all of their lines anyone who disputes a charge so that is not an option.  Perhaps not the friendliest of policies but it has caused others grief.  I say check with Holland directly and if you want do so anonymously 

[Moriah]

I think everyone is over-thinking this.  The person who was given the casino comped cabin would receive free play in the casino, free drinks, etc. in addition to having the casino company pay for the cabin.  HAL could not care less whether that person sails or not, since the casino has already paid HAL for the room.  And the Casino probably won't care either, beyond, as already mentioned, flagging that person for no further offers since they did not spend time in the casino... (due to not being on the ship).  I just think everyone is making way too big a deal of this.  Just go on the cruise, the person not showing up will be a non-issue.  Nobody will care.  The casino already paid for the room, HAL is happy because there is a person occupying the room (and presumably making purchases on board) and the casino won't be out the free play and free drinks.  Just stop over-thinking.

[Fly and Sail]

11 hours ago, Haljo1935 said:

@Fly and Sail this has happened to me on HAL and was exactly as @Horizon chaser 1957 and @kazu said - passenger #1 was a No Show w/no repercussions. We did not cancel pax 1, they were simply a No Show.

 

Thanks, I appreciate it. The taxes are minimal on this sailing ($160/pax), so even if those won't flow back, that's not really relevant in the bigger picture.

[Fly and Sail]

12 hours ago, TRLD said:

So is your friend agreeable to losing future offers.

 

They have provided notice in the T&Cs.

 

Yes, we don't care. We didn't do the match because we want to become permanent HA customers, it was simply a promotion we took up just like joining any other players club that offers $xxx Freeplay to open an players card account.

 

Fine print alone doesn't count as notice for a charge, at least not in the EU. You need to be presented with a receipt/order form and sign off on it.

 

In any case, casinos on cruise ships are usually operated by a different entity that also takes over the fare and pays the cruise line their negotiated rate. HA would get paid for this cabin.

[Moriah]

1 minute ago, Fly and Sail said:

 

Yes, we don't care. We didn't do the match because we want to become permanent HA customers, it was simply a promotion we took up just like joining any other players club that offers $xxx Freeplay to open an players card account.

 

Fine print alone doesn't count as notice for a charge, at least not in the EU. You need to be presented with a receipt/order form and sign off on it.

 

In any case, casinos on cruise ships are usually operated by a different entity that also takes over the fare and pays the cruise line their negotiated rate. HA would get paid for this cabin.

This is correct.  The CASINO, not HAL, gave your girfriend the free cruise.  HAL is all good - they got their money from the cabin.  The fact that your girlfriend will be a no-show in the casino may or may not even bother the casino company.  The absolute WORST case scenario is that she does not get more offers (and truthfully, I'm not even sure they are paying that much attention. She may still get offers).  Nothing else will happen.  Just go on the cruise and have fun, and don't stress.

[Moriah]

10 hours ago, POA1 said:

I'm pretty sure that this says that the deal cannot be transferred from her to you.

In this case the "deal" is not being transferred, so no worries.  As I said, HAL was paid in full for the cabin already, and the "deal" is free play in the casino and probably free drinks (IOW the Casino co. would have paid for these too), which the OP will not get, but wouldn't have whether the other person showed up or not. 

[Real NHDOC]

People seem to be under the mistaken impression that “the casino” is a completely separate entity from the cruise line when, in fact, both are owned by Carnival corporation. Ocean Players Club and HAL are the two subsidiaries of the same company so thinking that HAL doesn’t care if a gambler doesn’t show up after being offered a discounted cabin just isn’t true. While the bookkeeping may show OPC “paying for the cabin” if they don’t see revenue being generated in the casino then it will certainly be noted. Whether they impose any penalty on the guest who shows up or not probably isn’t something anyone here can conclusively determine because like everything HAL does it can impose a penalty one day and not the next. So go at your own risk - good luck!

[POA1]

16 minutes ago, Moriah said:

In this case the "deal" is not being transferred, so no worries.  As I said, HAL was paid in full for the cabin already, and the "deal" is free play in the casino and probably free drinks (IOW the Casino co. would have paid for these too), which the OP will not get, but wouldn't have whether the other person showed up or not. 

The deal is the fare, the OBC to offset the free room - usually $100 — and the casino free play associated with the offer. There is almost always DOU, or Drinks On US while playing, as well.

 

 

[Moriah]

1 hour ago, POA1 said:

The deal is the fare, the OBC to offset the free room - usually $100 — and the casino free play associated with the offer. There is almost always DOU, or Drinks On US while playing, as well.

 

 

I'm not sure how this is different from what I said, except I'm not sure what you mean about the OBC... the casino offers I get are free cabin, free drinks in casino, and a varying amount of casino free play dollars.  There is no "fare" for me, although, as I said, the Casino pays HAL for the room.

[OlsSalt]

For casino players, this scheme looks like an ultimate gamble.  Make sure you have your line of credit in order, in case you lose the bet.

[SightCRR]

If you get on with no extra charges I would spend some more time in the casino than usual as you will be on lucky streak already.  

[syesmar]

On 3/6/2024 at 10:09 AM, Fly and Sail said:

We received a free casino comp via the HA status match in a Visa Suite for which I booked a 12 day Med cruise….

What is a “HA status match”? Thanks!

[Tampa Girl]

On 3/6/2024 at 6:53 PM, Fly and Sail said:

 

I quoted the offer terms above, there is no such language. Either way, no matter what they write in their conditions it wouldn't allow them to charge without prior notification in the EU. T&C don't supersede valid consumer law.

 

I'll risk it and report back how it went.:)

 

I am  interested in what "valid consumer" law you are referring to which a T&C would not apply?