follow up to "my cruise is missing"

After about 10 days I received am email from HAL telling me that my cruise had been cancelled and I should contact my travel agent which I did. This was on a Sunday and the department (accounting) which handles rebookings after charters only works Monday thru Friday.

Within a few days my TA had me rebooked into the same cabin on the cruise leaving one week later. HAL gave us $200 OBC for the aggravation.

The amount of OBC was based on cabin catagory. We were able to keep the Explore package but could not take advantage of a price drop. That probably was not a wise financial decision but we are looking forward to trying lots of different drinks without worrying about the bar bill.

Our travel insurance allows for one date change so that was an easy fix.

I had not made airline reservations so no problems there. I still have to change the hotel reservation but it was not the advance purchase non refundable catagory so it won't be too much trouble.

I am so grateful for all the cruise critic folks who went the extra mile to determine why my cruise was missing that first weekend when HAL was providing no consistant information. I have told many friends what good people you are.

Marcia

Thanks for coming back and telling us the outcome. Enjoy your cruise!

Marcia - Thanks for coming back to tell us "the rest of the story". I'm glad you were able to transition to a new cruise, and that you got things worked out with your TA and HAL. Did you ever find out what group chartered your Westerdam 7-day Mexican itinerary?

Much appreciated that you took the time to come back and complete the story. I am so glad things worked out, and hope you have a wonderful cruise.:)

So happy things worked out well for you.

I really appreciate you returned to let us know you are rescheduled and have a wonderful cruise to look forward to. :) Very considerate of you to update us.

Thanks for the update, $200 doesn't seem like much but guess it's better than nothing.

Thanks for the update.

Have a great cruise.

Thank you for coming back and letting us know what happened and how HAL handled the situation.

Glad you were able to change to another date without too much trouble.

Glad things worked out well for you. Enjoy your cruise.

quote=78232;48986506

Our travel insurance allows for one date change so that was an easy fix

Marcia

Thanks for filling us in and happy for you that you still have a cruise planned!

What do you mean when you say, "Our travel insurance allows for one date change..." Does that mean you could transfer the insurance to new dates without having to cancel it and rebuy it? That's something I'd never thought of. See, we learn from each other! m--

Glad it's all been sorted out for you. Thx for letting us know.

To answer a couple of questions...The cruise was chartered by a vegan group. I saw it advertised on the internet.

Regarding the travel insurance, the TA said we were allowed one date change on the policy without a charge. Any additional changes would require purchasing a new policy.

As an extra tidbit...I saw a commercial on TV for a country music charter on the Oosterdam in January. There were a lots of well know entertainers featured. It sounded like so much fun until I looked at the price. more than double the price of a regular cruise.

Marcia

Thanks for the update, pleased that it has been sorted out to your satisfaction.